Airline agents donning Glasswear will use the wearable technology to give customers updates on flight information, weather and other relevant information related to the flier’s destination. Language translation assistance will also be rendered with the help of Glass.
If the initial test shows promise, Virgin Atlantic will start pushing more content to the flight agents, adding passenger information to confirm dietary and refreshment preferences.
The trial is only going to last six weeks, indicating that Virgin Atlantic expects to glean very quickly if the information being provided via Glass (and already available on the agent’s computer screen) enhances the customer experience.
sources: The Telegraph via BetaBeat