iPhone 4S boasts a 96% satisfaction rate among owners

iPhone 4S boasts a 96% satisfaction rate among owners
Apparently the iPhone 4S is the best iPhone yet, according to its adopters. ChangeWave Research released a report on a recent customer satisfaction survey today that shows 77% of respondents said they were “very satisfied” and 19% said they are “somewhat satisfied” with their iPhone 4S. The combined 96% satisfaction rate of the iPhone 4S is the highest iPhone approval rating to date.

iPhone 4S owners were also asked what features they liked best. Siri took the top spot, followed by ‘ease of use’, and the 8-megapixel camera. Since nothing is perfect, owners were also asked what they disliked the most about their iPhone 4S. The number one complaint was that the battery life is too short, closely followed by the lack of 4G capabilities.

When looking deeper into owner’s experiences with reduced battery life, only 8% said it was a ‘very big problem’ and 20% said it was ‘somewhat of a problem.’ It is worth noting, however, that this survey was taken before the iOS 5 update that addresses battery life issues.

As far as dropped calls are concerned, iPhone 4S owners are reporting a 2.5% dropped call rate in comparison to the 5.2% rate that was reported by iPhone 4 owners last year. Overall this improvement to dropped calls is primarily because of the addition of Verizon customers. The AT&T dropped call rate for the iPhone 4S is 4.1%, which the same device on Verizon only has a 1.3% drop rate.

source: ChangeWave Research via TUAW


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138 Comments

1. iamcc

Posts: 1319; Member since: Oct 07, 2011

Impressive!

2. SlimSoulja86

Posts: 660; Member since: Nov 03, 2011

Rub it in iPhoneArena (iPhone 4 user here)

21. Joshing4fun

Posts: 1245; Member since: Aug 13, 2010

I don't like the iPhone but seriously... Phonearena is just reporting the facts. It's not like they made they survey fixed the results to their desires.

135. PotDragon

Posts: 214; Member since: Jul 22, 2011

Yeah...wake up Josh. They are not "reporting" anything; they are merely REPEATING some baseless crap posted by TUAW. If you don't know how biased TUAW is, then you are not paying attention.

3. mozes316

Posts: 144; Member since: Sep 30, 2011

lol Thats pretty damn good...

4. ilia1986 unregistered

So, 96% of those who bought the iPhone 4S, apparently never heard of Android. Typical.

38. tacohunter

Posts: 408; Member since: Nov 06, 2011

That's exactly what this article says. (couph, sarcastic) Those people never heard of Android. (couph)

55. ayephoner

Posts: 858; Member since: Jun 09, 2009

couph? seriously? phonearena should make you take a literacy test before you can post in the comments.

78. darkkjedii

Posts: 30972; Member since: Feb 05, 2011

Lol exactly. How bout couf lmao.

47. biophone

Posts: 1994; Member since: Jun 15, 2011

Don't be jelly that other people are happy with their phones. Just because there are others phones that are good doesn't mean people with the iPhone can't enjoy their phone. You are the one who is comparing them.

77. Jasonhunterx

Posts: 111; Member since: Jul 20, 2011

No 96% don't drop there phones or hold phone tight or watch movies /videos or like choices or having up to date tech

79. geedup

Posts: 74; Member since: Dec 01, 2011

Troll all you want, but no droid phone comes close to this

5. sgogeta4

Posts: 394; Member since: Feb 02, 2011

Not surprising since most consumers are not that tech savvy and iOS is pretty simple. After using both, I recommended iOS for my parents but I prefer Android because of the amount of choices since 3.5" is too small for me and I like the different customizable Android interfaces/ROMs better.

11. Muhannad

Posts: 455; Member since: Sep 20, 2011

I've been recommending the Galaxy S II or DROID Razr to my parents but they like the iPhone simply because the display is more resolute.

14. jamrockjones

Posts: 345; Member since: Oct 26, 2011

Not any more! Both the HTC Rezound and the LG Nitro HD has tighter pixel density than the iPhone, bout time considering all these other manufacturers were making Apple's screens to begin with!

6. Whateverman

Posts: 3295; Member since: May 17, 2009

I love that new commercial where 6 people escaped a sinking boat all with their iPhones in hand. The 5 AT&T customers realized they had no signal and hatched a plan to survive, meanwhile the one VZW is on the phone with the Coastgaurd getting help. Now that was a good commercial!

85. stealthd unregistered

The whole time I was wondering how any of them kept their phones from being submerged :/

7. c.hack

Posts: 614; Member since: Dec 09, 2009

After using Android for 2 years and putting up with unstable and buggy phones (Dx, DX2, DInc2), delayed OS upgrades, cheap hardware, poor quality screens and crappy apps I switched to the 4S and am very happy. The only improvement would be a 4" screen - but the 3.5" screen is so easy to use one handed it is nice. Those who buy Android typically don't know how buggy and unreliable it is and eventually switch to an iPhone.

10. iamcc

Posts: 1319; Member since: Oct 07, 2011

You are a funny man, I like you!

90. Dmann

Posts: 165; Member since: Oct 17, 2011

@c.hack After I had my iPhone 2g I got tired of the iOS closed system and the lack of customization. Perhaps the main difference between iOS users and Android users is while iPhone users see their phone as a great tool, Android users see it as an extension of themselves or their personalities. I can spend literally hours customizing my phone and I love it. And the ones called "sheep" maybe see the brand itself as an extension of their personalities. Hence the success on Apple's "I'm cool" ads. To each his own.

97. Whateverman

Posts: 3295; Member since: May 17, 2009

Very well said! +1

117. geedup

Posts: 74; Member since: Dec 01, 2011

I would hope people's personalities aren't wrapped up in their phone. That would be pretty silly. You spend hours customizing your phone? Don't you have anything better to do?

125. Dmann

Posts: 165; Member since: Oct 17, 2011

It's the same philosophy behind decorating a house. You try to make as beautiful as possible while maintaining your tastes (android). Or you could hire someone to just make it look good (apple). And do something better with my time? You are (like me) reading comments on a tech blog and commenting on other people's posts! We do what we like.

15. jamrockjones

Posts: 345; Member since: Oct 26, 2011

iPhone's software is much more simple than Androids putting less strain on the hardware, it may seem smooth but if all Google had to worry about was how smooth it's app drawer moved, it would be pretty smooth too. Besides, higher end Android move quite flawlessly!

24. c.hack

Posts: 614; Member since: Dec 09, 2009

No, the iPhone's hardware and software are well designed and integrated to work together. Android has layer upon layer (Dalvik, the OS from Google, custom ROM from the phone manufacturer, crapware from the carrier). All those disjointed layers slow the phone and make it unstable, and delay upgrades.

29. iamcc

Posts: 1319; Member since: Oct 07, 2011

If you say so...

62. geedup

Posts: 74; Member since: Dec 01, 2011

iPhone 96% satisfaction rating says so

66. iamcc

Posts: 1319; Member since: Oct 07, 2011

The iPhone 96% satisfaction rating says that 96% of iPhone owners are satisfied. The iPhone 96% satisfaction rating does not say that Android phones are "unstable" or that they have "delayed upgrades". Thank you, come again!

80. geedup

Posts: 74; Member since: Dec 01, 2011

Then why do iPhone users have better satisfaction ratings in every single survey?

81. iamcc

Posts: 1319; Member since: Oct 07, 2011

Because they are satisfied? I don't understand how an iPhone satisfaction survey has anything at all to do with Android. That's like saying that because people like their BMW, Mercedes must make crappy cars. Maybe some people like BMW, and some people like Mercedes. It's not impossible.

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