The Essential Phone was finally shipped today (UPDATE: Or maybe not)

The last we heard about Andy Rubin's Essential Phone was that it would ship within seven days. That was on August 16th. But the good news today is that the device has finally shipped, which means that some of those who pre-ordered early should soon receive confirmation that their Essential Phone is on the way. The orders are not all being shipped at the same time, which means that if you do not receive a shipping notice, don't panic. You might receive it in the next day or three.

UPDATE: Several PhoneArena readers have reported to us that the Essential Phone did not ship yesterday as earlier reported. If you have received a shipping confirmation today, you can let us know by dropping a comment in the box below.

Some customers were upset because the company charged their credit cards without providing some form of shipping confirmation. Most retailers and manufacturers don't charge a credit card used for a pre-order until the phone is shipped. One Essential Phone buyer sent us an email the other day to tell us that his card was charged even though the phone he paid for was not shipped. He complained about the customer service and wrote that no one seems to know what's going on at Essential.

One other thing to consider. The delay in shipping the handset could be due to some issues with the device. Hopefully, everything works perfectly now that the Essential Phone is being shipped.

Thanks for the tip!

Related phones

  • Display 5.7" 1312 x 2560 pixels
  • Camera 13 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2450 MHz
  • Storage 128 GB
  • Battery 3040 mAh



1. androiduser

Posts: 510; Member since: Jun 18, 2014

Best phone

2. androiduser

Posts: 510; Member since: Jun 18, 2014

Just kidding

6. vishalvenky

Posts: 79; Member since: Feb 12, 2012

nothing "essential" though

3. Mreveryphone

Posts: 1822; Member since: Apr 22, 2014

Just ordered the Note 8 for 500... I find that phone more essential...

5. vishalvenky

Posts: 79; Member since: Feb 12, 2012

did you get a Chinese version of note 8? I don't remember seeing the price of note 8 as 500. for twice the price of this phone yes its "essential"

7. Mreveryphone

Posts: 1822; Member since: Apr 22, 2014

Note 7 appreciation price. Samsung is giving $425 for select phones to the Note 7 user's who turned in their phones

29. PryvateiDz

Posts: 443; Member since: Jul 31, 2011

I wish other smartphone manufacturers would do this too.

30. LionStone

Posts: 1048; Member since: Dec 10, 2010

What's that? Have a failed flagship that gets recalled, lose $$ then lose even more giving a discount to buyers of said failed device?

31. trojan_horse

Posts: 5868; Member since: May 06, 2016

That's called appreciation. Samsung is, once again, compensating those who were affected by the Note7 fiasco. Samsung has churned in big profits lately and as big as Samsung is, the $$ Samsung lost in the Note7 fiasco isn't much of an issue.

8. g2a5b0e unregistered

Previous Note 7 owners can go on Samsung's website to order the Note 8 for $425 off the retail price bringing the total to $505. You do have to trade in a qualifying device to get the discount though. There are roughly 15 phones on the list. That's what I did & probably what he did as well.

9. MEeee

Posts: 427; Member since: Oct 19, 2011

Google slickdeals Note 8 promo and you can get the Note7 email for $5 or you can make one if you have the Note7 receipt. Use Ebates & Unidays for more discounts.

23. JasontheVeteran

Posts: 51; Member since: Jun 05, 2017

They were probably a Note 7 owner and those folks get a $450 discount on the Note 8.

26. travisj.williams

Posts: 5; Member since: May 15, 2017

Mreveryphone most likely was a Note 7 owner and thus got the $930-$960 phone with a $425 discount for trading in an applicable device (iPhone 5 and up, Samsung S5 and up, LG G4? and up, or Pixel) thus making it $505-$535.

33. L0n3n1nja

Posts: 1568; Member since: Jul 12, 2016

Verizon has up to a $480 trade in promotion, it includes phones like the Note 5 that are 2 years old. That is half off, then get the 360 cam valued at $229.99 for free. If you planned to buy the 360 cam any way, and have no use for the old phone, you're getting a Note 8 at the expense of $250. Which is a good deal if you ask me.

13. Gsmalltheway

Posts: 275; Member since: Aug 15, 2009

did the same thing with the previous note 7 offer, just have to trade in an iphone 5

4. vishalvenky

Posts: 79; Member since: Feb 12, 2012

They could have easily placed the front facing camera at the bottom of the phone.!

10. 2112jc

Posts: 14; Member since: Jul 15, 2012

proof of it shipping? Actual proof, someone that ordered it that has a tracking number, not going off the essential BS tweet sent out earlier?

21. cmdacos

Posts: 4220; Member since: Nov 01, 2016

You like nose hair selfies?

11. Pitrich

Posts: 239; Member since: Apr 13, 2016

My buddy on Sprint pre ordered his right away. Just got an email saying there outta stock

12. MaryPoopins

Posts: 324; Member since: Jan 15, 2015

"One other thing to consider. The delay in shipping the handset could be due to some issues with the device." Hey, can I get paid to be a 'journalist' by guessing at stuff too? Ummm.... the delay could be due to mole people breaching the surface world directly under the Essential Phone storage warehouse and claiming everything there in the name of their leader, King Molebrion !!

14. Floormatt

Posts: 1; Member since: Aug 26, 2017

Can confirm, cc charged Wednesday. Not pending, charged and processed. According to the company's own FAQ that would not happen until shipment. No tracking information provided yet, just another stalling tactic due to the bad press starting. Csr stated they have no exact information to share on shipping at the same time social media posts were made to the contrary

15. dimas

Posts: 3374; Member since: Jul 22, 2014

Andy Rubin, get your company's s**t together or your beautiful phone's sales will be ruined by lousy customer service. Steve Jobs built apple by making sure they won't slouch on marketing and after sales, every ceo and business leaders should learn from that.

16. pavan4u9491

Posts: 10; Member since: Aug 25, 2017

Gonna order Nokia 8 which is more essential then this so called essential phone.

18. dimas

Posts: 3374; Member since: Jul 22, 2014

You gotta read gsmarena's nokia 8 review. I think ui, battery life and camera review is great for the price.

22. cmdacos

Posts: 4220; Member since: Nov 01, 2016

It is a great device. But doesnt provide any value for my use.

28. pavan4u9491

Posts: 10; Member since: Aug 25, 2017

Overall Nokia 8 is a great device

17. kabel

Posts: 148; Member since: Nov 06, 2011

Fake article, nothing has shipped yet. Article provides no proof.

19. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Good build quality but missing essential features.

20. emvxl

Posts: 140; Member since: Sep 29, 2009

I do hope it ships. I want to see a full review of it and compare it with other phones. Come on Mr Rubin, ship it.

27. vandroid

Posts: 405; Member since: Sep 04, 2012

I'm waiting for jerryrig to get his essential phone

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