T-Mobile partner gets hacked, hands over the personal data of 15 million T-Mobile subscribers

T-Mobile partner gets hacked, hands over the personal data of 15 million T-Mobile subscribers
T-Mobile has just announced that Experian, the company that processes its credit applications, was hacked. According to preliminary estimates from both companies, it looks like the hackers gained access to the personal data of about 15 million T-Mobile subscribers and applicants.

T-Mobile and Experian said that the hack affects new T-Mobile applicants which required a credit check for either T-Mobile service or an equipment installment plan between September 1, 2013 and September 16, 2015. Note that even if you're not currently a T-Mobile subscriber but have applied for T-Mobile service during this timeframe, this hack puts your personal data at risk.

If you're one of the affected subscribers and applicants, the hacker has gained access to personal data such as your name, address, and date of birth. Furthermore, the hackers also gained access to encrypted fields containing other private data, such as your social security number and your driver's license or passport number. Unfortunately, the two companies say that the encryption that protected this information was compromised. 

On the upside, if this word can be used in such a context, it looks like the hackers did not get their hands on financial information such as card numbers or bank account information.

In his typical bold fashion, T-Mobile CEO John Legere said that he was "extremely angry" to find out about the hack and that T-Mobile's relationship with Experian will be thoroughly reviewed in the light of this unfortunate development. In a note on the company's website, Legere mentions that the hack did not affect any of T-Mobile's network or systems, although this will obviously do very little to bring relief to those affected. 

In an attempt to make up for losing your personal data, the two companies will offer two years of free identity resolution and credit monitoring services. At the moment, it's unclear if T-Mobile has reached out to those affected, but all T-Mobile subscribers who feel threatened by this hack can sign up for the credit protection service.



19. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

This has nothing to do with T-Mobille directly. Please re-read the article. Experian, T-Mobile's partner, had their servers hacked, yet they have the nerves to provide identity thef protection, and scrutize your credit worthiness.

18. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Well they managed to hack the whole network of T-Com in my country lol

17. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

Either people need to read more than the header, or the article was edited with more detail after some people already posted. In the end, the title of this article is slightly misleading and should really be: "Experian hacked, yadda yadda yadda..."

14. discharge unregistered

Cool that's what they get for being a wannabe biggest network

13. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Wow. I just switched over to TMOBILE the last week in August. All the billions of dollars these companies make and they don't beef up security on a regular basis to stay ahead of the hackers. Credit protect doesn't do anyt u in accept help you after someone uses your info to get credit. When this happens especially when social security numbers are hacked, every person should get a new number...PERIOD. THIS IS PURE BS!!!

9. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

Most probably the hack occurred through the employees' Android phones.

10. TerryTerius unregistered

I'm of the honest opinion that you are infatuated with Android to the very core of your being, given the way you talk about it like a jilted lover. Constantly. You're like that one sitcom character that has an obvious crush and hides it behind faux disdain. Actually, now that I think about it Helga from Hey Arnold is a perfect representation of you. Holy sh**, that's your new nickname.

12. zeeBomb

Posts: 2318; Member since: Aug 14, 2014

No point of replying...just gonna do more harm than good.

16. greyarea

Posts: 267; Member since: Aug 14, 2015

Normally I'd agree, I'm sure helga thrives on the attention. But this is a higher caliber response than the average insult toss back. I might seem obvious to other people but I never put thought into it because I instinctively skip past helga's posts. I wish more people would use Hey Arnold as a platform for metaphors.

11. tedkord

Posts: 17529; Member since: Jun 17, 2009

Well, since Android is the most advanced mobile OS on the planet, it could have been utilized for the hack.

15. discharge unregistered

Are you so sure about android that's why that stage fright hack is back??

2. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

You can't trust ain't nobody in this world.

1. Tziggy14

Posts: 627; Member since: Sep 02, 2014

This is why Verizon issues security updates on its phones.

3. matty1323

Posts: 43; Member since: Nov 22, 2011

This has nothing to do with T-Mobile's phones, this has to do with the company they use (one of the 3 big credit bureau's) being hacked. T-Mobile itself was not hacked, neither was it's phones. Your comment is invalid.

4. djkhalid

Posts: 156; Member since: Jul 01, 2013

what do security updates have to do with anything??

5. valapsp

Posts: 565; Member since: Aug 12, 2011

your comment is utter dumb.

6. azalucel

Posts: 141; Member since: Dec 27, 2013

the information was on their servers not your phone so that comment dosent even apply to this. but since you brought it up you do know verizon is the last carrier on this planet that issues updates, cingular and bell south even issues updates faster and they dont even exist anymore!!! (i know what your gonna say and its just like when someone says my grandma runs faster then you and shes dead)

7. joevsyou

Posts: 1093; Member since: Feb 28, 2015

... you is stupid. Go away

8. NexusKoolaid

Posts: 493; Member since: Oct 24, 2011

Remember, buzzed posting is drunk posting. Don't drink and post!

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