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T-Mobile gets top honors in J.D. Power & Associates survey

By John Velasco

Published: Feb 04, 2009, 10:31 AM

T-Mobile gets top honors in J.D. Power & Associates survey

Everyone knows it and dreads the thought of having to speak to a customer care representative about an issue about your wireless service. Chances are though, if you’re a T-Mobile subscriber, you’ll probably get the best customer service. There was a survey conducted by J.D. Power and Associates that rates the quality of customer support service handled by phone, retail stores, and online divisions. The annual report documented the overall customer care performance of the wireless carriers in the United States. T-Mobile received the best ratings with 755 of 1,000 possible points with Verizon placing second at 749 points. Following suit after their recent merge, Alltel placed third with 744 points. AT&T performed “about average” while Sprint scored the worst out of everyone.

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T-Mobile gets top honors in J.D. Power & Associates survey

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