T-Mobile gets top honors in J.D. Power & Associates survey

T-Mobile gets top honors in J.D. Power & Associates survey
Everyone knows it and dreads the thought of having to speak to a customer care representative about an issue about your wireless service. Chances are though, if you’re a T-Mobile subscriber, you’ll probably get the best customer service. There was a survey conducted by J.D. Power and Associates that rates the quality of customer support service handled by phone, retail stores, and online divisions. The annual report documented the overall customer care performance of the wireless carriers in the United States. T-Mobile received the best ratings with 755 of 1,000 possible points with Verizon placing second at 749 points. Following suit after their recent merge, Alltel placed third with 744 points. AT&T performed “about average” while Sprint scored the worst out of everyone.

via MobileBurn



1. tmofanboy432

Posts: 139; Member since: Jan 12, 2009

this is nothing new

2. Fan_of_Fanboys

Posts: 101; Member since: Nov 13, 2008

Congrats to T-Mobile. I am a VZW employee but good service is always a good thing. Hopefully as VZW starts to bring over Alltel employees they keep the best and can get rid of some of the lesser VZW CSRs and VZW can be no.1 again. But again, congrats T-Mobile

3. remixfa

Posts: 14605; Member since: Dec 19, 2008

yay. cust service is good for everyone. of course, its always fun to see att and sprint at the bottom.. makes sure my job at vzw is easier ;)

5. E.N.

Posts: 2610; Member since: Jan 25, 2009

5 points lower makes your job a whole lot easier? What kind of job do you do that becomes easier with these statistics. And realistically, your job should become much more difficult if people are switching from other carriers to Verizon because there are more phone to sell, more customers to take care of, more complaints, more problems, etc. Can you tell me how your job becomes a whole lot easier, because I think I missed that.

7. Fanboys Suck

Posts: 609; Member since: Dec 12, 2008


4. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

thats great for them

6. jskrenes

Posts: 209; Member since: Dec 11, 2008

On a 1000 point scale, there probably isn't a statiscially significant difference between 755 and 744 points. Meaning that if you were to place a single CS call to the top 3 carriers, you're just as likely to get a positive experience. Still it's nice for TMOB to be #1, and I'm going to tell my customers that VZW is better than ATT.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.