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T-Mobile gets top honors in J.D. Power & Associates survey

T-Mobile gets top honors in J.D. Power & Associates survey
Everyone knows it and dreads the thought of having to speak to a customer care representative about an issue about your wireless service. Chances are though, if you’re a T-Mobile subscriber, you’ll probably get the best customer service. There was a survey conducted by J.D. Power and Associates that rates the quality of customer support service handled by phone, retail stores, and online divisions. The annual report documented the overall customer care performance of the wireless carriers in the United States. T-Mobile received the best ratings with 755 of 1,000 possible points with Verizon placing second at 749 points. Following suit after their recent merge, Alltel placed third with 744 points. AT&T performed “about average” while Sprint scored the worst out of everyone.

via MobileBurn

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posted on 20 Oct 2010, 01:42

1. tmofanboy432 (Posts: 139; Member since: 12 Jan 2009)

this is nothing new

posted on 04 Feb 2009, 11:22

2. Fan_of_Fanboys (Posts: 101; Member since: 13 Nov 2008)

Congrats to T-Mobile. I am a VZW employee but good service is always a good thing. Hopefully as VZW starts to bring over Alltel employees they keep the best and can get rid of some of the lesser VZW CSRs and VZW can be no.1 again. But again, congrats T-Mobile

posted on 04 Feb 2009, 11:56

3. remixfa (Posts: 14604; Member since: 19 Dec 2008)

yay. cust service is good for everyone. of course, its always fun to see att and sprint at the bottom.. makes sure my job at vzw is easier ;)

posted on 04 Feb 2009, 21:09

5. E.N. (Posts: 2610; Member since: 25 Jan 2009)

5 points lower makes your job a whole lot easier? What kind of job do you do that becomes easier with these statistics. And realistically, your job should become much more difficult if people are switching from other carriers to Verizon because there are more phone to sell, more customers to take care of, more complaints, more problems, etc. Can you tell me how your job becomes a whole lot easier, because I think I missed that.

posted on 05 Feb 2009, 12:24

7. Fanboys Suck (Posts: 609; Member since: 12 Dec 2008)


posted on 04 Feb 2009, 11:58

4. vzw fanman (Posts: 1976; Member since: 11 Dec 2008)

thats great for them

posted on 05 Feb 2009, 09:33

6. jskrenes (Posts: 209; Member since: 11 Dec 2008)

On a 1000 point scale, there probably isn't a statiscially significant difference between 755 and 744 points. Meaning that if you were to place a single CS call to the top 3 carriers, you're just as likely to get a positive experience. Still it's nice for TMOB to be #1, and I'm going to tell my customers that VZW is better than ATT.

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