Sprint fined $7.5 million for telemarketing to Do-Not-Call numbers

Sprint fined $7.5 million for telemarketing to Do-Not-Call numbers
If you are a Sprint subscriber on the federal government's Do Not Call list, but you still receive unwanted marketing messages from the carrier, you can rejoice. The FCC's Enforcement Bureau has fined the company a record $7.5 million because it failed to halt its telemarketing practices for subscribers on the Do Not Call list. Sprint has agreed to pay, making this the largest Do Not Call settlement to date.

In addition to the $7.5 million payment, Sprint will deploy a two-year plan to ensure compliance with FCC requirements for protecting consumer privacy and preventing consumers from receiving unwanted telemarketing calls. This follows a $400,000 settlement from 2011, arising from complaints about telemarketing calls to consumers.

Sprint will now take extensive action to ensure its practices follow the FCC's requirements. Measures include developing a plan, operating procedures and policies to maintain internal Do-Not-Call lists; designating a senior corporate manager as Compliance Officer; implementing a training program for Sprint employees and contractors, and serving two-year annual reports to the FCC.

source: FCC

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11 Comments

1. Beijendorf unregistered

They probably earned a lot more than 7.5 million dollars by ignoring the rules and screwing their customers over. This is just another instance where a corporation violating consumer protections gets rewarded.

3. Mxyzptlk unregistered

That may be true, but Sprint can't afford to be losing cash. Plus this is something that they don't need happening to them.

5. tuminatr

Posts: 1142; Member since: Feb 23, 2009

You can call your customers even if they are on the do not call list. This kind of fine is for calling people who are not your customer yet. In other words if your gonna rip on them at least get it right.

11. DonkeySauce

Posts: 194; Member since: Dec 03, 2011

You can call an existing customer that's on the DNC, but you cannot try to sell them anything. You can only call to address issues, account maintenance, etc. If you try to sell them a service or product, then you are in violation.

10. TheMan

Posts: 494; Member since: Sep 21, 2012

Most important, how do I get my cut?

2. QWIKSTRIKE

Posts: 1459; Member since: Mar 09, 2010

THE THE POWERS TO BE SHOULD ALSO GET AT THE TOHER MARKETERS CALLING MY CELL PHONE. The iritating calls of telemarketers calling my phone all the time is not Sprint. Some credit card company always calls trying to help me "reduce my rate".....

4. jroc74

Posts: 6023; Member since: Dec 30, 2010

Bad Sprint....bad Sprint.... Those that dont know...(dont know how this applies to a company like Sprint, Verizon, Comcast, etc if you are a user)...you get an unwanted call you can tell the person on the phone 'take me off your list'...they will say ok or whatever short reply they have and the conversation will be ended. I used to be in telemarketing many years ago. I did both sides: selling and surveys. Surveys were the better option pay and completion wise. I completed more surveys than sales.

6. tuminatr

Posts: 1142; Member since: Feb 23, 2009

Do not call does not apply to current customers of the company making the telemarketing call. That being said most companies have an internal do not call list and you can ask to not be called about promotions or marketing. I dont think the internal list in monitored by the FCC. here is the list of rules if you are interisted, rule #4 is what I mentioned above http://business.ftc.gov/documents/alt129-qa-telemarketers-sellers-about-dnc-provisions-tsr

7. jroc74

Posts: 6023; Member since: Dec 30, 2010

Thanks for the info.

9. tuminatr

Posts: 1142; Member since: Feb 23, 2009

your welcome

8. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Another day, another Sprint fail...

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