Some iPhone 7 Plus users report camera issues, units are eventually being repaired or replaced

The dual iPhone 7 Plus camera allows true optical zoom for the first time in such a thin phone, and artsy portrait photos with expertly blurred backgrounds, among other shenanigans that only dual cam setups can offer. It is a marvel of mobile photography, but, as with most unorthodox solutions that are about to be tested in mass quantities and with mass usage, it has produced a few subpar batches.

Some iPhone 7 Plus users are reporting blank screens when they open the camera app, or all photos go green and purple. Sometimes the app just issues a false heat warning and shuts down, even though the iPhone doesn't feel too warm. The speculations are that there is a problem with a tiny flex cable inside the phone that moves data, which might have resulted in faulty thermal register lines, hence the emergency heat warning. 

Apple is apparently offering to repair or replace such units, so don't sweat it too much if your 7 Plus camera app starts acting out of whack, just get it to the nearest Apple Store.

source: Reddit

Related phones

iPhone 7 Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A10 Fusion, Quad-core, 2340 MHz
  • Storage 256 GB
  • Battery 2900 mAh(21h 3G talk time)



1. Papa_Ji

Posts: 859; Member since: Jun 27, 2016

Can't beat a 2 year old S6 and PA is calling it... "It is a marvel of mobile photography...." Here on earth we don't call crap things ..'a marvel'

4. AlikMalix unregistered

You guys calling Note 7 the best phone and it had problems before we knew it also explodes...

27. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What problem did it have? I have one, so I am unaware of any problems. Please enlighten us!

37. AlikMalix unregistered

Techie, now you decide to play stupid? I'm not gonna spend my time ditching but, please... I think You yourself defended Samsung on the aggressive ram issues. A two year old iPhone was handling background processing better than note 7. You forgot? Really?

13. GreenMan

Posts: 2698; Member since: Nov 09, 2015

It is indeed a marvel of mobile photography... Provided it works how its supposed to be... Optimally, in other words... Ferraris tend to have TERRIBLE reliability, but that doesn't make them any less capable... Only a baby would give you a tumbs-up... I remember what a terrible experience my Ducati 750SS was... The only Ducati I've ever owned... It spend most of its time in the garage, leaking gaskets, dirty spark plugs, clogged carburetor, and lets not talk about those Ducati's signature "Desmo Valves", a pain for any 'grease monkey'... There was always, ALWAYS something that needed fixing or tightening or tidying... But when it ran, it'd make you forget about everything...!!! But I was fairly quick to sell it, didn't really buy that 'Ducati' name... Exchanged it with a Triumph Speed Triple 955i and I found it a nice blend of Italian Character and Japanese Reliability...! Too bad, I crashed it...! (Sigh)... She was a great bike... Now all I've got is a 2-Stroke Yamaha RD350... And of course a 6-cylinder diesel pick-up for those rainy days...! Hmmm... Guess I drifted away again...! Oh well... G'Day!

39. Sammy_DEVIL737

Posts: 1529; Member since: Nov 28, 2016

Well Said Papa_Ji.....

40. steodoreben

Posts: 379; Member since: Sep 26, 2013

I agree. "The dual iPhone 7 Plus camera allows true optical zoom for the first time in such a thin phone, and artsy portrait photos with expertly blurred backgrounds, among other shenanigans that ONLY DUAL CAM SETUPS CAN OFFER". They forgot DLSRs with only one camera lense.

2. teffyhilory1

Posts: 5; Member since: Nov 01, 2016

No Mobile phone is perfect

29. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

They don't have to be. It's just Apple fans love to criticize other people's phones, when their phone leads the industry as having the most problems. Antenna issues, bending, easy to damage, connection problems, exploding, killing people and much more. For a company that makes one single model every year, they have more problems than all of Samsung's models combined. We aren't asking for perfection from OEM's. It's just Apple fanboys like to insult people intelligence, because they lack it.

33. tedkord

Posts: 17414; Member since: Jun 17, 2009

And none will ever be. But if one has a glaring flaw, how the manufacturer handles it is the deciding factor. It sounds like Apple is handling this right (repair/replace), so credit to them.

3. Supersonic

Posts: 226; Member since: May 15, 2015

Iphone 7 plus camera is tested and it is far worse than Note5 camera.

10. drifter77

Posts: 402; Member since: Jun 12, 2015

Note 5 has a great camera indeed.

17. sissy246

Posts: 7124; Member since: Mar 04, 2015

I get some pretty awesome photos with my note 5. It could be a little better in low light.

31. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

This video - to me shows the Note 5 is better than the iPhoen 7 in low light. Still sharper and brigher overall. The iPhone 7 doesn't even beat the S6 in low light and the S6 and Note 5 use the same exact sensor. Samsung has simply been better with the camera since the S4, but more especially the S5.

28. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

side by side video shows it doesn't even take batter pictures than the 16MP camera on the Galaxy S5. Certainly can't touch the S6/Note 5 or S7/Note 7. Not even in low light. Its funny too, because the iPhone camera is very similar in spec to the Galaxy S7/Note 7. Even in cases where Apple and Samsung used the exact same sensor from Sony, Samsung does a better job. It can't be the hardware, so it has to be Apple's per usual terrible software processing.

5. gigicoaste

Posts: 457; Member since: Feb 21, 2016

nice introduction preparing a bad excuse.. I already know how the article would look for a different brand having same issue.

6. Tizo101

Posts: 567; Member since: Jun 05, 2015

"The dual iPhone 7 Plus camera allows true optical zoom for the first time in such a thin phone" you just had to mention 'first' because it was Apple lol... we see you.

8. RebelwithoutaClue unregistered

And I wouldn't even call it true optical zoom since it uses a completely difference camera/sensor to have 2x 'optical' zoom. This sensor has lower specs than the primary camera. IMO true optical zoom would use one sensor that uses optics to zoom in.

26. j2001m

Posts: 3061; Member since: Apr 28, 2014

Yes it's a fake and is not optical zoom just some other cam doing the zoom as it's setup to do so

7. darkkjedii

Posts: 31313; Member since: Feb 05, 2011

Boring feature, that Apple failed to tell us only works in bright lit settings.

9. janis

Posts: 397; Member since: Mar 10, 2014

wat? isnt iphone camera better than DSLR? how come?

11. GreenMan

Posts: 2698; Member since: Nov 09, 2015

I wonder why so many 'flagship' phones are now infested with mostly minor issues...? iPhone 6 battery issues... Note 7 fiasco... Pixel speaker problems... iPhone 7 humming issues... And now, iPhone 7 Plus too...? Come-on...! From what I've understand, manufacturers are rushing their products in the market without thorough quality control checking procedures and inspections... This is ridiculous considering that now mid-range and low-end devices tend to be more reliable than 'flagships'...! I've a Lumia 430 for almost an year now... No problems so far... Whereas we all are well aware of DOZENS of problems in Lumia 950 and 950XL which surfaced soon after their launch... Oh well, eh? G'Day!

15. tedkord

Posts: 17414; Member since: Jun 17, 2009

The more complex things get, the more there is that can fail, especially in rushed mass production.

12. Plasticsh1t

Posts: 3109; Member since: Sep 01, 2014

Screw thinness I want something reliable and doesn't fail all the time.

18. sissy246

Posts: 7124; Member since: Mar 04, 2015

Agree Make phone a little thicker and give us better batteries.

14. EC112987

Posts: 1216; Member since: Nov 10, 2014

On ny third iPhone 7 plus smh

16. tedkord

Posts: 17414; Member since: Jun 17, 2009

It's not true optical zoom. True optical zoom allows you to zoom between two focal lengths and stop anywhere between. This is just two different cameras, each with a fixed f/l.

19. Macready

Posts: 1824; Member since: Dec 08, 2014

This. And true optical zoom would also allow the use of the tele lens in lower light, which the iPhone 7 does not. In fact, even a "normal" fixed tele lens setup would allow that.

21. ctdog4748

Posts: 797; Member since: Mar 05, 2016

Wow, so now you're not only an expert in chip design and semiconductor engineering, but you're an expert in optical engineering! Geesh, you're amazing! You really should head to Apple and explain that the optical zoom (to 2X only) on the iPhone 7 Plus is not really optical zoom, because, well, because you say so!

23. tedkord

Posts: 17414; Member since: Jun 17, 2009

Listen, fanboy. You don't have to be an expert to know what the word Zoom means. To zoom in on something is not to suddenly be at twice the magnification, it is to be able to hit all points in between. I have an optical zoom on my camera. I have an 8 - 24 power Zoom eyepiece for my telescopes. Stop being so salty about losing our last argument. It's not a big deal, move on. Don't start more fight you can't win.

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