Some high-end Samsung phones messed up by Marshmallow update; fingerprints and passwords not recongized

Some high-end Samsung phones messed up by Marshmallow update; fingerprints and passwords not recongized
Yesterday, a redditor by the name of McNooberson reported that he and his wife had been locked out of their Samsung phones after updating to Marshmallow. Subsequently, numerous other reports began surfacing, indicating that the issue is affecting other devices, such as the Galaxy S6, the Galaxy Note 5 and the Galaxy Note 4.

After the Android 6.0 Marshmallow update rolled out, some users began reporting that their devices are neither recognizing their fingerprints, nor accepting their passwords, thus effectively leaving them locked out. The only workaround for now is to have a Samsung account associated with your device, to log with it into findmymobile.samsung.com and to remotely lock and unlock your phone.

Although the issue is affecting only a small proportion of Samsung users, the only sure way to prevent this from happening is to turn off security beforehand and then update to Marshmallow. It's still unknown what causes the issue and why it's affecting only certain users, but we sure hope Samsung looks into it soon.

Source: Reddit via AndroidAndMe

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29 Comments

1. JoshN

Posts: 202; Member since: Apr 01, 2015

Weird my S6 is fine

15. sissy246

Posts: 7111; Member since: Mar 04, 2015

My husbands is fine too

2. Jimrod

Posts: 1605; Member since: Sep 22, 2014

Always copying Apple...

5. submar

Posts: 713; Member since: Sep 19, 2014

But they don't brick.

10. ananthu07 unregistered

how's your cave that you live in?

14. submar

Posts: 713; Member since: Sep 19, 2014

A cave called "iOS 9.3.2 for iPad Pro", maybe?

16. ananthu07 unregistered

Ok what, you just proved that iOS is pathetic. So......LOL

21. mitchytan92

Posts: 92; Member since: Mar 02, 2015

Ermmmmmm I thought he is on Samsung's side? He was saying at least Samsung update does not brick the phone and the prove was iOS 9.3.2 update for iPad Pro.

24. ananthu07 unregistered

ok lol

29. AlikMalix unregistered

What's nice is, Apple fixed it in couple of days. And just like this bug with Samsung phones it only affected a few individuals. I'm sure we'll hear news of Samsung sending a patch any moment right now. Did they stop the update for affected devices yet? Where do I take the device if I was affects?

3. jeevanand88 unregistered

Holy s**t!! I just turned on my fingerprint security in s6 edge to check tis prob and it is now locked!! Danke!! Live long PA!!

4. Tsepz_GP

Posts: 1175; Member since: Apr 12, 2012

My Note 4 is fine.

6. NewroticSlob

Posts: 182; Member since: May 09, 2013

Is this carrier dependent, regional or doesn't matter? My wife and I are on Verizon and our Note 5's are fine.

7. darkkjedii

Posts: 31034; Member since: Feb 05, 2011

Get on it Sammy/Google.

17. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Its not a Google issue, it's a Samsung issue. Samsung's fingerprint doesn't work at the OS level, its part of TouchWiz. Seems you would know this.

19. darkkjedii

Posts: 31034; Member since: Feb 05, 2011

Dude, go elsewhere. I don't even remotely want to talk to you.

20. Ruturaj

Posts: 1484; Member since: Oct 16, 2014

My phone was factory reset, I guess, that's why I did not face this problem. PS: The scanner is working better than before now.

27. darkkjedii

Posts: 31034; Member since: Feb 05, 2011

Cool.

8. chaoscauser

Posts: 39; Member since: Jun 04, 2014

Never heard. Mine is fine with Marshmallow.

9. GreatBigPhoney

Posts: 70; Member since: Jan 27, 2015

I used the fingerprint scanner from day one, and aside from it asking for a passcode on restart with 6.0.1, I haven't seen any changes and haven't had any issues with my device after updating.

11. oozz009

Posts: 520; Member since: Jun 22, 2015

Hmm, i remember something similar happened with ios 8.0.1 but it only took Apple 48 to release 8.0.2 and fix the issue. With OEM a small fix can take up to 480 hours lol... Sad but true...

12. nickgreek

Posts: 9; Member since: Jun 01, 2015

My s6 is just fine. I have the Android 6.0.1 for three or more months...

13. gsv619

Posts: 54; Member since: Apr 04, 2014

Dont know why the S7 is included in this post. As far as i know, the S7 & S7E came with Marshmallow pre-installed, so there was really no need to update them to MM (except the incremental and security updates).

18. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

My coworkers boyfriend has this issue, but instead of contact Samsung he took the phone to the carrier and they ended up wiping the phone with ODIN and he lost all hsi stuff. Then the same coworker ended up haing the issue on her S^ Edge+ and she contacted Samsung because she came ot me and I looked it up and I said call them and they have a work around. Sure enough, they asked her to log out of her Samsung account and then sign into her Samsung account using her GMAIL and then they remotely unlocked it. But at least the phone isn't bricked or stops working.

22. winroute

Posts: 1; Member since: Jun 07, 2016

Happened once after I updated my S5 to marshmallow. My phone couldn't recognize either pattern, password, or login via google account. The only possible thing to do was to turn off the phone. Luckily after I turned my phone back on, it's all fine.

23. mitchytan92

Posts: 92; Member since: Mar 02, 2015

My guess is because Marshmallow officially added support for fingerprint security but it is not compatible with Samsung own fingerprint software they developed for their Lollipop roms.

25. Rich123

Posts: 88; Member since: Oct 30, 2014

No problems with my Verizon S5 after 6.0.1. I did a factory reset after the update and reinstalled the Apps one-by-one because I noticed some of the Apps acted or looked "funny" after the initial update. The intial update showed that it was optimizing all (over 300 Android, Verizon, and Samsung) apps even though I only have about 85 downloaded ones.

26. tedkord

Posts: 17356; Member since: Jun 17, 2009

Get cracking, Samsung. That's unacceptable. I'm glad I didn't run into that one. That would blow.

28. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

I could have told you that! Working for a carrier we deal with this daily. Either fingerprint not working, or facebook not loading, messaging failing to load, playservices crashing and more. For the moment the work around is to simply clear the app data and it seems to work. Others not so much, a MR is all that seems to fix some. Samsung account for remote lock is a daily use here, because of this stupid bug.

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