Some high-end Samsung phones messed up by Marshmallow update; fingerprints and passwords not recongized
posted by Milen Y. / Jun 07, 2016, 4:17 AM
After the Android 6.0 Marshmallow update rolled out, some users began reporting that their devices are neither recognizing their fingerprints, nor accepting their passwords, thus effectively leaving them locked out. The only workaround for now is to have a Samsung account associated with your device, to log with it into findmymobile.samsung.com and to remotely lock and unlock your phone.
Although the issue is affecting only a small proportion of Samsung users, the only sure way to prevent this from happening is to turn off security beforehand and then update to Marshmallow. It's still unknown what causes the issue and why it's affecting only certain users, but we sure hope Samsung looks into it soon.
Source: Reddit via AndroidAndMe
Posts: 1605; Member since: Sep 22, 2014
Always copying Apple...
posted on Jun 07, 2016, 4:29 AM 4
Posts: 713; Member since: Sep 19, 2014
But they don't brick.
posted on Jun 07, 2016, 4:48 AM 12
What's nice is, Apple fixed it in couple of days. And just like this bug with Samsung phones it only affected a few individuals. I'm sure we'll hear news of Samsung sending a patch any moment right now. Did they stop the update for affected devices yet? Where do I take the device if I was affects?
posted on Jun 07, 2016, 8:50 PM 1
Posts: 30836; Member since: Feb 05, 2011
Get on it Sammy/Google.
posted on Jun 07, 2016, 5:41 AM 0
Posts: 14967; Member since: Sep 25, 2013
Its not a Google issue, it's a Samsung issue. Samsung's fingerprint doesn't work at the OS level, its part of TouchWiz. Seems you would know this.
posted on Jun 07, 2016, 8:45 AM 1
Posts: 1484; Member since: Oct 16, 2014
My phone was factory reset, I guess, that's why I did not face this problem. PS: The scanner is working better than before now.
posted on Jun 07, 2016, 9:10 AM 0
Posts: 54; Member since: Apr 04, 2014
Dont know why the S7 is included in this post. As far as i know, the S7 & S7E came with Marshmallow pre-installed, so there was really no need to update them to MM (except the incremental and security updates).
posted on Jun 07, 2016, 7:35 AM 1
Posts: 14967; Member since: Sep 25, 2013
My coworkers boyfriend has this issue, but instead of contact Samsung he took the phone to the carrier and they ended up wiping the phone with ODIN and he lost all hsi stuff. Then the same coworker ended up haing the issue on her S^ Edge+ and she contacted Samsung because she came ot me and I looked it up and I said call them and they have a work around. Sure enough, they asked her to log out of her Samsung account and then sign into her Samsung account using her GMAIL and then they remotely unlocked it. But at least the phone isn't bricked or stops working.
posted on Jun 07, 2016, 8:49 AM 0
Posts: 1; Member since: Jun 07, 2016
Happened once after I updated my S5 to marshmallow. My phone couldn't recognize either pattern, password, or login via google account. The only possible thing to do was to turn off the phone. Luckily after I turned my phone back on, it's all fine.
posted on Jun 07, 2016, 9:20 AM 0
Posts: 88; Member since: Oct 30, 2014
No problems with my Verizon S5 after 6.0.1. I did a factory reset after the update and reinstalled the Apps one-by-one because I noticed some of the Apps acted or looked "funny" after the initial update. The intial update showed that it was optimizing all (over 300 Android, Verizon, and Samsung) apps even though I only have about 85 downloaded ones.
posted on Jun 07, 2016, 10:39 AM 0
Posts: 5192; Member since: Oct 28, 2013
I could have told you that! Working for a carrier we deal with this daily. Either fingerprint not working, or facebook not loading, messaging failing to load, playservices crashing and more. For the moment the work around is to simply clear the app data and it seems to work. Others not so much, a MR is all that seems to fix some. Samsung account for remote lock is a daily use here, because of this stupid bug.
posted on Jun 07, 2016, 4:31 PM 1
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