Samsung Gear Live woes - shoddy charging mechanism and cumbersome support?
posted by Luis D.
/ Jul 08, 2014, 3:47 AM
"The mechanism to hold the power supply in place broke after only 4 loading cycles. Even if i did see this coming, I expected it would last some month instead of days." - said Markus Plänitz.
"It doesn't hold anymore and I can't charge it!" - complained Hasan Hosgel.
All three took photos, accessible in the gallery below.
Moreover, Glynn couldn't get in touch with Samsung's customer support system and had to get Google to phone him in. Even then, all the Samsung operator could do was to arrange a call in the next 48 hours, with instructions on where to send the watch for repair - at cost, no less. Mind you, said instructions couldn't be emailed or texted.
Hopefully, Samsung will take measures to improve the situation.
Moreover, Glynn couldn't get in touch with Samsung's customer support system and had to get Google to phone him in. Even then, all the Samsung operator could do was to arrange a call in the next 48 hours, with instructions on where to send the watch for repair - at cost, no less. Mind you, said instructions couldn't be emailed or texted.
Hopefully, Samsung will take measures to improve the situation.
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27 Comments
2. mistercarter
Posts: 360; Member since: Sep 01, 2011
Samsung at its finest!
posted on Jul 08, 2014, 3:54 AM 14
4. Duketytz
Posts: 534; Member since: Nov 28, 2013
I think with metal it will be more durable right? *winks at plastic lovers*
posted on Jul 08, 2014, 4:24 AM 5
6. xfire99
Posts: 1205; Member since: Mar 14, 2012
U need to read more about how electrics works with metals. More durable? LOL
posted on Jul 08, 2014, 5:06 AM 2
18. xfire99
Posts: 1205; Member since: Mar 14, 2012
Then go and educate u 3 years old son. Let him hold a charging station in metal while plugged in and spill water on it. See how the insulated metal works.
Remember to video record it and upload to youtube. So all can see how u educate yours 3 years old son how insulated metal material works.
posted on Jul 08, 2014, 9:50 AM 0
21. haseebzahid
Posts: 1853; Member since: Feb 22, 2012
oh! God you dont know that water is conductor, even if metal is or not. now where is that guy Benjamin Franklin perhaps you need to do his first experement to get you kickstarted -___-
posted on Jul 08, 2014, 11:10 AM 1
5. ihavenoname
Posts: 1693; Member since: Aug 18, 2013
"The mechanism to hold the power supply in place broke after only 4 loading cycles."
That's really bad, really really bad.
posted on Jul 08, 2014, 4:26 AM 3
7. iLegend
Posts: 41; Member since: Jun 05, 2013
instead of bashing Apple iphone users as wall huggers, look at your own products first Samsung...Seriously..!!
posted on Jul 08, 2014, 5:29 AM 11
15. aries.phills
Posts: 161; Member since: May 17, 2011
Samsung Customer care Unit is seriously Lagging in service delivery like a group of old agama lizards. I love their products but their customer care terrifies me.
posted on Jul 08, 2014, 8:06 AM 0
16. aries.phills
Posts: 161; Member since: May 17, 2011
Reference to their Customer Care in Nigeria.
posted on Jul 08, 2014, 8:07 AM 0
19. joey_sfb
Posts: 6794; Member since: Mar 29, 2012
I don't have a problem with the Gear 1 charging cradle and no problem with the local Samsung support centre as well. However, I do seeing a few demanding customer while I was there and Samsung customer service was reasonable professional.
I just giving my personal experience as one of their actual user. Just bought a XiaoMi Redmi Note. Can't wait to try it out. Its very cheap... Hope its good.
posted on Jul 08, 2014, 9:51 AM 0
25. cheetah2k
Posts: 2156; Member since: Jan 16, 2011
Looks like its been forced or purposely damaged. My wife and I had the Galaxy Gear and Gear Fit which have done several hundred charge cycles already and no issues like that at all. Not even any sign of wear.
posted on Jul 08, 2014, 7:17 PM 0
26. Ssmscrewed
Posts: 1; Member since: Nov 04, 2014
The charging cradle is a nightmare to use, it is easy to lose and god help you if you break the little plastic tab off that holds it to the phone as I did. A tiny plastic tab holds the charger to the phone. When it breaks the charger will not work. Samsung wants you to send the phone and charger to them for service and wait until they are good and ready to send it back. Their agreement with Best Buy does not allow best buy to provide warranty service so Worst Buy earns its nickname once again. They know the charging cradle is a five cent piece of plastic crap. Why not just send one to people who call? I do not recommend that anyone buy this phone until Samsung comes up with a better cradle and a better approach to customer service.
posted on Nov 04, 2014, 3:06 PM 0
27. keithshook
Posts: 1; Member since: Dec 19, 2014
here is my convo with samsung on this subject!
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Millie'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125602650529X
Millie: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
keith shook: My Gear live watch chargr broke! cannot affix it anymore plastic garbage tab broke off. Cannot find it listed in support anywhere
Millie: I am sorry to know that Gear watch charger is broken.
Millie: I will help you with the required information.
keith shook: ok
Millie: May I know the model number of the Gear?
keith shook: its the live I cannot read the small print on the back to save my life is the google wear one
Millie: Okay.
keith shook: my son says is Model sm-3382 SN is r3af600q0SD
Millie: Okay.
Millie: The model number of the device is SM-R3820ZKPXAR.\
Millie: May I ask you a few questions to assist you better?
keith shook: sure
Millie: Is there any physical/liquid damage on the device?
Millie: Is there any physical/liquid damage on the charger?
keith shook: no its the crappy plastic charger
keith shook: google galaxy live charger tab broken
keith shook: Link to this article that I cannot post
keith shook: mine same thing
keith shook: watch is ok mines broken on the charger piece
Millie: Okay.
Millie: Thanks for the details.
Millie: I would like to inform you that, the broken charger will not cover the warranty.
keith shook: what
keith shook: is not even 3 months old yet
keith shook: and is now useless
Millie: I would like to inform you that Samsung provides 12 months of warranty for the devices from the date of purchase. However, the warranty will not be covered for the devices having the physical/liquid damage.
keith shook: is poor design
Millie: As the charger is broken it will comes under Physical damage.
keith shook: if that is the case you wont have to worry about me ever buying another samsung produt ever
keith shook: POOR DESIGN!! read the damn link I sent you
keith shook: CRAP PRODUDCT
keith shook: cheap small plastic rtab
Millie: I certainly understand your concern.
Millie: According to the Samsung policy physical/liquid damage are not covered under warranty.
keith shook: and I swear I will trash everything samsung I have and flame samsung everywhere and copy this chat onto every blog I can find
Millie: Iam sorry, I would have surely helped, if I had any further options to resolve the issue from my end.
keith shook: toptal BS
keith shook: be sure to goolg e this chat as Its going everywhere
keith shook: read the f**king link I sent you!!!!!
keith shook: ther are MANY more!! and this chat will be added to everyone of them Im switching to LG!
keith shook: bulind a piece of crap sell it for 300 bucks and then refuse warranty for bad design
