Samsung Gear Live woes - shoddy charging mechanism and cumbersome support?
At least three Google I/O goers have had their Gear Lives' charging mechanisms break off, rendering the device unable to charge by standard means. "This morning I removed the charging cradle from my watch and removed a chunk of watch at the same time, so now the cradle no-longer clips to the watch. This means that to charge the watch I need to strap the two things together and usb debugging is now completely impossible (you can't use the watch with a strap across it's face)." - wrote Rory Glynn in a Google+ post.
Moreover, Glynn couldn't get in touch with Samsung's customer support system and had to get Google to phone him in. Even then, all the Samsung operator could do was to arrange a call in the next 48 hours, with instructions on where to send the watch for repair - at cost, no less. Mind you, said instructions couldn't be emailed or texted.
Hopefully, Samsung will take measures to improve the situation.
via Android Police