LG offering full refunds to Nexus 5X owners affected by a particular hardware malfunction
Usually, when customers send in a smartphone for in-warranty service, they will either wait for the manufacturer to fix the problem or receive a refurbished/new unit in return. Apparently, that's not the case for LG Nexus 5X owners affected by a hardware malfunction that causes handsets to enter a boot loop. Those users are now receiving full refunds instead of a new or refurbished device.
Apparently, to fix this particular malfunction, the service would require a part that is out of stock and no longer available. Google stopped selling the Nexus 5X when it launched the new Pixel and Pixel XL and while some third-party retailers continue to have the Nexus 5X on offer, it looks like LG has stopped manufacturing the device.
Here's a snippet from a customer service email received by a Nexus 5X owner, reposted from Reddit:
According to those affected by the issue, LG offers to repay the full retail price of the handset. Obviously, there's a lengthy verification process in store, but we're sure that most customers won't mind getting a full refund on a smartphone that they've already used for a few good months. Provided they still have the receipt, that is.
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