Consumer reports says Sprint is by far the worst mobile carrier, Ting is by far the best

Consumer reports says Sprint is by far the worst mobile carrier, Ting is by far the best
Never underestimate the power of good customer service and great deals. At least, that's apparently what Consumer Reports has found in its latest survey of the wireless carrier ecosystem. Consumer Reports surveyed over 60,000 users and found that the big four were not the carriers with the highest customer satisfaction; and, even more surprising, where Sprint came in dead last; Ting, which is a Sprint MVNO and uses the same network, was by far the highest rated wireless carrier in the US.

Ting received satisfaction scores in the 90s, and was very highly rated for both value and data service reliability. This appears to prove the power of perception, because Ting uses the Sprint network; and, Sprint received the worst overall satisfaction scores of any US carrier in the survey. Verizon, AT&T, and T-Mobile were all about on par thanks to a drop in scores for Verizon and a bump up for T-Mobile. Although, the scores evened out, each of those three major carriers excelled in their own way. Verizon had great overall scores for voice, text, web, and 4G reliability; AT&T was the best in 4G reliability; and, T-Mobile had the best scores of the bunch for value and being able to resolve issues quickly. 

Along with Ting, Consumer Cellular and Republic Wireless were the other top-rated carriers, and it's not hard to see the similarities between the three. Ting is a Sprint MVNO, Consumer Cellular is an AT&T MVNO, and Republic Wireless is mainly VoIP on Wi-Fi but falls back to Sprint's network. The three are breaking the traditional carrier mold and offering interesting packages at great value. T-Mobile might call itself the "Uncarrier", but these are the real companies making waves. 

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36 Comments

1. wiiandds

Posts: 64; Member since: Mar 15, 2013

Ting is the best carrier I have every had.

2. cripton805

Posts: 1485; Member since: Mar 18, 2012

I had Ting. When I switched, they didnt whine or complain. They said thank you and easily let me switch to another carrier. I felt like I was leaving the best most faithful wife ever... :(

3. downphoenix

Posts: 3165; Member since: Jun 19, 2010

I considered Ting but there pricing model just wasn't going to work out for me. Maybe if they redid their pricing, I would make the switch, but right not it would cost me more than my Sprint service does.

4. roldefol

Posts: 4744; Member since: Jan 28, 2011

I haven't heard much good about Sprint lately. T-Mo seems to be on a roll though.

5. Mxyzptlk unregistered

Sprint is the worst? Lol the sky is blue.

6. Titania

Posts: 21; Member since: Dec 20, 2013

Well then...

17. QWIKSTRIKE

Posts: 1459; Member since: Mar 09, 2010

People are foolish, talk about beating a hits to death. Per performance on the mvno can't be better than the parent provider. People are that ignorant it seems. Lol Take this surgery with a grain of salt,.... Especially since it is from consumer reports.

7. bubbadoes

Posts: 1225; Member since: May 03, 2012

ting. I thought they were referring to something else

8. TheRequiem

Posts: 245; Member since: Mar 23, 2012

Consumer reports have had ZERO credit for me for years, they still think Toyota are the most reliable cars... Consumer Reports have been degraded significantly over the years and they NEVER measure all the aspects of a given product or service, they base their results on PERCEPTION, duh. When I hear Consumer Reports rating Sprint the worse and then Ting (which uses the Sprint network) I can't help but laugh my a** off. That translates to me that they are hopping on the popular bus and just calling stuff out in pure ignorance... stuff thats a few years old that is, but then again, they've always been behind the curve. Sprint has significantly and I mean absolutely significantly improved their service over the past few years. I live in las vegas and I actually test networks for a living so I know what I am talking about. Sprint has come even to AT&T and Verizon in terms of reliability in the south west and in a lot of cases, I have seen AT&T's network ground to a halt from being over-capacitated. Verizon was like that until they added XLTE, but ever since Sprint has been upgrading their towers to 2.5 ghz Spark LTE, they are by far the highest performers. What was Consumer reports using, iPhone 5's? Give me a break and to be quite frank, they can go shove it. Worthless company, I cant believe people still pay them for "reviews". Amazon.com reviews have more credit then they do... pshh

14. TerryTerius unregistered

You know, it may be more productivitie to complain to consumer reports directly as opposed to a random article on some tech site. Who knows? Maybe you'll get an answer. Frankly, as a (recently) ex Sprint customer, the bad rep they get is well deserved. In my experience, glad it works for you though :) And this was a survey. Not Consumer Reports opinion. That's projecting a bit.

15. silencer271

Posts: 254; Member since: Apr 05, 2013

Butt hurt you are. Sprint SUCKS. Get over it. Traveled with them from Midwest to the east coast and their service sucked in so many areas. Did the same trip with my AT&T phone and was nice to have service everywhere and FAST data.

27. max9777

Posts: 78; Member since: Dec 11, 2011

When was this silencer in 1990s? I did a cross country tour went south east coast than to cali and up north to oregon back to NY and i had absolutely flawless service with sprint and this was in 2011 i was using galaxy S2. I did leave them for at&t not because they suck but i got a good deal from a friend who works there. None the less Sprint has gotten better over last 2 years hands down. People really just want to blow smoke out of their a**es to get attention.

34. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Sprint gets their own attention for themselves, and not in a great way. Take your Sprint phone to Fargo or Bismark, North Dakota, not some trip up and down the major interstate highways, then come back here and insult people...if you still have a basis, which you won't.

18. Landmarkcm

Posts: 507; Member since: Aug 11, 2009

You sure do Love some Sprint I notice.. Which is fine before you type back something nasty to me lol. I am in Vegas as well and have given Sprint so many tries! They are the only one now that can not hold a signal inside my house. While yes they are much better. They are still way to spotty to depend on, Especially indoors. Hopefully they can FINALLY get it together at 100 percent capacity in 2015. I also prefer the flexibility of GSM & hope Sprint moves more in the direction of sim card use and unlocking the way Verizon has. They are trailing with all those Prl updates they do etc etc.. It's kind of antiquated. Tmobile is much better here & other places right now.

19. Dominique3392

Posts: 10; Member since: Dec 11, 2013

Wow, so because where you live got better reception the entire nation has great Sprint coverage right? I've has Sprint before and it was by far the worst experience ever. Probably even worse than my At&t experience. Their service is OK at best but their customer service is horrific. They also always add hidden fees on the bill and stuff. I'm not the only one, out of all of my friends Sprint is the one with the most complaints followed by att. I have TMobile now and it is heaven, I have no experience with Verizon so I wouldn't know, maybe they're better, but as I see it Verizon and Tmobile are definitely at the top in every category (except maybe indoor reception in some areas for tmobile since the spectrum they own isnt as great at penetrating buildings)

29. DocOc78

Posts: 17; Member since: Nov 05, 2014

It's called "Consumer" Reports. That means they asked consumers what they thought. And yes, some of that has to do with perception. But then again, perception is EVERYTHING. And Toyota STILL makes very reliable vehicles.

33. Omarc07

Posts: 574; Member since: Nov 12, 2012

Well i wish that was the case here in los angeles i also test networks for a living sprint as of nov 2014 still is the worse here in terms of realibility and speed. Its probably good in vegas and other places but deff not here in LA . Att ,tmobile and verizon offer way better lte everything than sprint i know many people here that still are alot on sprint 3G even tho they have brand new sprint spark lte phones. Even tmobile which was late to offer lte left sprint in the dust here ..

9. Rager722 unregistered

Never heard of ting, must not be in the New York market.

10. youlookfoolish

Posts: 193; Member since: Dec 14, 2012

60k users out of 400 million. Not even a fraction of sample size. And it really does showcase how totally stupid most people are.Pricing is one thing but it is the same network and equipment.

13. a_merryman

Posts: 749; Member since: Dec 14, 2011

....it isn't 400 million in the US. It is far closer to 300 million. ~320 Million And 60k is a huge sample size, who knows if it was done correctly to show an accurate make up of the population and geography though. I agree with you how it showcases how dumb people are. How can sprint get poor data reliability while ting gets excellent marks for it? I assume it is because it is targeting different types of customers.

20. Dominique3392

Posts: 10; Member since: Dec 11, 2013

no it actually makes sense. Ting is considered as a small carrier even if it runs on sprints network. so when they evaluate the reception its with the standards of a small carrier so although sprints coverage is good for a small carrier, as one of the big 4 its sh*t

11. Professor

Posts: 223; Member since: Aug 02, 2013

Never heard of "Ting" "Consumer Cellular" or of "Republic Wireless" or of anyone that use or know those companies, but I supposed is due to not being available in New York City!

30. DocOc78

Posts: 17; Member since: Nov 05, 2014

They are all available in NYC. They just don't have retail stores like the big guys. You sign up online.

12. Crispin_Gatieza

Posts: 3151; Member since: Jan 23, 2014

I can understand how people might rate Ting, or any other MVNO, higher on customer service and/or pricing. But network quality? How does Ting have better network quality than Sprint if they're one and the same? Unless the Sprint customers polled live in a typically s**tty coverage area and the Ting customers live under a Sprint tower.

31. DocOc78

Posts: 17; Member since: Nov 05, 2014

Ting customers are just happy to have a phone and service. Even if it's crappy. Perspective is everything.

16. silencer271

Posts: 254; Member since: Apr 05, 2013

We dont need this to know how much sprint sucks.

21. DaveElliott

Posts: 148; Member since: Sep 20, 2012

It could be that Ting is more popular or marketed higher in areas where Sprint coverage is satisfactory. They may also have leaders in leadership positions to better train and better equip those answering the phones. The clientele on average may also not expect as much. While I don't trust Consumer Reports for their opinions, they can do an adequate job at reporting data.

22. j-rod2079

Posts: 24; Member since: Mar 28, 2013

I've been a Sprint customer since the original EVO. I had great service with their 4G wimax network. Then the network went downhill once everyone else came out with 4G. For the last two years I've had great service with Sprint, since they've been upgrading their network. I work in chemical refineries all over the U.S., where some of the worst network Isis possible happen. And my phone, on many occasions have outperformed AT&T, Verizon, and T-Mobile. Now I'm not saying that I always have the best service every time, but it's not the worst. By the way in the refinery, my phone is always faster than T-Mobile, and majority of the time AT&T. So to all you ex Sprint customers who haven't experienced what Sprint has done lately...please STFU, and stay where you are. We don't need you coming back to crowd our network! Sincerely, Happy Sprint customer

23. mickgoldstein

Posts: 1; Member since: Nov 20, 2014

Hi, I'm with Ting. Of course, the folks in this thread have it right. We have the same exact coverage as Sprint (and only most of the same devices they support). The survey results are really telling though, aren't they? I think it demonstrates a few things: - When you treat people as well as we do, they credit you more and fault you less. - We help people solve some problems with their devices that they might have wrongly attributed to network. - We actively discourage people from coming to Ting if they are in an area that get poor coverage on Sprint. (As long as you are in a place that gets great Sprint coverage, your Sprint coverage will be great.) - We actively encourage people to get on Wifi when they can (lowering their bills and our revenue) so that network gets a bit less important. So, I guess the average Ting customer actually is having a much better Sprint experience.

24. asrr62

Posts: 56; Member since: Sep 14, 2011

the wrost is the big verizon, then sprint. the world hates cdma.

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