Apple sends email to some iPhone Upgrade Program members who lost their place in line for iPhone X

Apple sends email to some iPhone Upgrade Program members who lost their place in line for iPhone X
Last week, Apple kept insinuating that members of its iPhone Upgrade Program had a head start on others when it came to the process of pre-ordering an Apple iPhone X. That's because those subscribed to the program were able to fill out certain paperwork and have it ready to submit to Apple before pre-orders started getting accepted yesterday morning. Now, Apple has been forced to send out an email to iPhone Upgrade Program members who encountered problems with their pre-order on Friday.

The email starts by saying that the program subscriber might have had an issue getting a loan. The iPhone Upgrade Program allows an iPhone buyer to finance the purchase of his/her phone by making monthly payments. Once 12 payments are made, the handset can be traded in for the latest iPhone model. Apparently, customers who received the email did not have their information vetted by Citizens One, the financial institution that provides the financing to the program.

This could be due to the large number of pre-orders that came flowing into Apple starting yesterday at 3am EDT. As we mentioned yesterday, an Apple rep told us that orders far exceeded the company's expectations. As a result, information that normally would have been used by Citizens One to approve a loan, was apparently not received in time and several pre-orders did not go through. When these people eventually did get approval from the bank, they had lost their place in line. Instead of getting their new iPhone X next month, some iPhone Upgrade Program subscribers will have to wait an additional month to receive their order. As a result, Apple is trying to fix the problem by expediting some of these orders.

While Apple appears willing to help some of the members of its iPhone Upgrade Program who ended up losing their place on line because of the large rush of pre-orders, it doesn't appear to have a similar plan in place to expedite pre-orders that had to be placed a second time because of issues Apple had in verifying the carrier accounts of certain customers.

source: MacRumors

Related phones

iPhone X
  • Display 5.8 inches
    2436 x 1125 pixels
  • Camera 12 MP (Dual camera)
    7 MP front
  • Hardware Apple A11 Bionic, 3GB RAM
  • Storage 256GB, not expandable
  • Battery 2716 mAh
  • OS iOS 13.x



2. uncle_gadget

Posts: 1050; Member since: Sep 20, 2017

The best way to preorder a carriers device is through the carrier. Everything goes directly to them and not a bank. Ive never had a preorder issue using a carrier.

1. palmguy

Posts: 991; Member since: Mar 22, 2011

A loan for a mobile phone? LOL Apple has billions in surplus, it loves it's fan base, why didn't it loan the money. Lol It's crazy, a payment plan for a phone?

3. Rampage_Taco

Posts: 1131; Member since: Jan 17, 2017

You do know that carriers finance phones to customers, most people don't have $100's to blow on a smart phone out of pocket

4. matistight

Posts: 1066; Member since: May 13, 2009

Then don't buy the phone. If you cant afford expensive, don't ruin your income.

5. Rampage_Taco

Posts: 1131; Member since: Jan 17, 2017

Paying $30 a month for a phone is more affordable to most people than a one time payment $720. Saying financing a phone at 0% APR is a bad idea because it hurts income is like telling someone they shouldn't buy a house unless they buy it outright, same with a car. By offering a financing option, it enables more to purchase the device.

6. sissy246

Posts: 7129; Member since: Mar 04, 2015

Did ypu pay cash for your vehicle or your house.

7. T12RYK

Posts: 849; Member since: Jun 10, 2011

This has to be stupidity on the highest level!! Did you pay outright cash for your house or car? An option like this doesn't ruin your income, it helps people purchase items and pay for the monthly. Granted this option may not be for you but it way, shape or form does this "ruin" your income! What a juvenile comment!!!

8. trojan_horse

Posts: 5868; Member since: May 06, 2016

Well, at least I buy my smartphone outright. :)

9. T12RYK

Posts: 849; Member since: Jun 10, 2011

With my recent phone I bought the phone outright with cash too, but there is nothing wrong with paying monthly if you can't afford to do that or if you'd just prefer to pay for it monthly...

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