Apple Support app starts rolling out to the App Store

posted by Alan F. / Nov 12, 2016, 2:47 PM

Apple is rolling out a tech support app in the App Store

Not everyone knows how to use the Apple iPhone in their hand. That is why Apple has launched the new Apple Support app that is now rolling out to the App Store. The app provides tips to iPhone users, including information about different iPhone models, and will even help get you an appointment at the Apple Store for an iPhone repair. Heck, it will even schedule an appointment with an authorized third party repair shop.

With the Support app, you can chat, email or speak with an Apple Support technician. The app will know all of the Apple products you have registered, so if you know your phone only as an iPhone, the app will tell you whether it is an Apple iPhone 6 or an Apple iPhone 6s. The app's home screen will list your Apple produced devices, along with links to certain articles that explain how certain features work on your Apple product.

So far, the Support app is not yet available in the U.S. App Store. It is available in the Netherlands, and clicking on the sourcelink will take you to the app's preview page. While we don't know when this will be offered in the states, the app will surely come in handy after the holidays when a number of rookie iPhone owners will need help in learning how to use their new handset.

source: AppleSupport via TechCrunch

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11 Comments

1. Unordinary unregistered

Nice little thing to add to the company with outstanding customer support

posted on Nov 12, 2016, 4:19 PM 9

2. sgodsell

Posts: 7004; Member since: Mar 16, 2013

So Apple is following Google with their own support app now.

posted on Nov 12, 2016, 6:09 PM 8

3. kiko007

Posts: 7493; Member since: Feb 17, 2016

Seriously......... don't be a f**king nimrod.

posted on Nov 12, 2016, 6:46 PM 5

4. Unordinary unregistered

Are you dumb lmao? Theyve had iOS and Mac screen sharing support for ages lol xD. Not to honorably mention the 62929283737 stores they have

posted on Nov 12, 2016, 8:13 PM 5

5. darkkjedii

Posts: 30875; Member since: Feb 05, 2011

Maybe you shouldn't have posted that one. You got owned.

posted on Nov 12, 2016, 8:55 PM 3

6. cmdacos

Posts: 3957; Member since: Nov 01, 2016

Yes they have. Apple never had a support app before other then the Tips app.

posted on Nov 12, 2016, 8:58 PM 1

7. SPASE

Posts: 259; Member since: May 03, 2013

You mean Samsung.

posted on Nov 12, 2016, 9:43 PM 2

10. cmdacos

Samsung had support apps before Google or Apple

posted on Nov 13, 2016, 7:58 AM 1

8. stevetherican

Posts: 40; Member since: Sep 10, 2015

Does this mean you would need applecare (aka one year warranty) on your idevices or applecare+ fir this app to work?

posted on Nov 13, 2016, 1:46 AM 0

9. MobileNico

Posts: 94; Member since: Aug 26, 2012

While Apple has offered support for its products in various forms, they apparently didn't feel a dedicated support app within the phone was necessary until Google added it into theirs and marketed it as a major selling point. No need to call sgodsell a nimrod for that.