Apple Support app starts rolling out to the App Store
posted by Alan F. / Nov 12, 2016, 2:47 PM
With the Support app, you can chat, email or speak with an Apple Support technician. The app will know all of the Apple products you have registered, so if you know your phone only as an iPhone, the app will tell you whether it is an Apple iPhone 6 or an Apple iPhone 6s. The app's home screen will list your Apple produced devices, along with links to certain articles that explain how certain features work on your Apple product.
So far, the Support app is not yet available in the U.S. App Store. It is available in the Netherlands, and clicking on the sourcelink will take you to the app's preview page. While we don't know when this will be offered in the states, the app will surely come in handy after the holidays when a number of rookie iPhone owners will need help in learning how to use their new handset.
source: AppleSupport via TechCrunch
Nice little thing to add to the company with outstanding customer support
posted on Nov 12, 2016, 4:19 PM 9
Posts: 7004; Member since: Mar 16, 2013
So Apple is following Google with their own support app now.
posted on Nov 12, 2016, 6:09 PM 8
Posts: 94; Member since: Aug 26, 2012
While Apple has offered support for its products in various forms, they apparently didn't feel a dedicated support app within the phone was necessary until Google added it into theirs and marketed it as a major selling point. No need to call sgodsell a nimrod for that.
posted on Nov 13, 2016, 5:07 AM 2
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