140,000 Galaxy Note 7s still on the loose in South Korea


It seems like some South Korean users might be very attached to their Note 7 handsets. More than 140,000 devices (or 15% of total sales volume) are yet to be returned in Samsung's homeland, despite the company's best efforts to complete its exchange and refund program by the end of the year.

The Seoul-based manufacturer has enjoyed bigger success elsewhere, as the return rate for the Note 7 in other major markets is well over 90%. This accomplishment is due to the aggressive measures that Samsung has undertaken in many western markets. These measures mainly come in the form of firmware updates, which remotely brick any Note 7 that hasn't been returned by cutting network access and preventing or severely restricting charging capabilities.

As of now, users in the East Asian country can charge their potentially explosive batteries to the acceptable limit of 60%, which does explain the lower return rate. Samsung appears to be reluctant to outright brick the Note 7 in its home turf, as some sources predict that this would cause "a strong backlash" from owners. The company will most probably release an additional update that will further lower the battery charging limit and extend its refund program into early 2017. Once a sufficient amount of devices are collected, Samsung will enter discussions with local mobile carriers to finally put an end to the entire affair. 

FEATURED VIDEO

29 Comments

1. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

Honestly. Some people are just too stupid...

2. Kumar123 unregistered

140000 is a big number. And that's just in South Korea. God knows how many people are still using that dangerous device. There are LOTS ( not 'some' ) of stupid people still using that thing and there are lots of stupid people who support their decision. Really Sad.

14. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So! Wasn't the last number in the US that they had 90% of the phones back? I saw someone else post on facebook, that she wanted to keep hers until the S8 comes out. Which si also my plan. What so hypocritical about your comment is, all of you do stupid crap; that doesn't seem stupid to you because its something you want, or like or enjoy. And many fo those stupid things can cause serious injury or even kill you. Ha sit stopped you from doing them? NO! Don't be a hypocrite and act as if you've never done anything stupid or risky in your life. So hold a phone that couild catch fire is stupd. Yep. Its equally as stupid as idiots who jump from a perfectly work airplane. Its as stu[id as idiots who climb up the sides of buildings. Its as stupid as idiot who do handstands on ledges on top of tall buildings and flips on the edge. Its as stupid as people who rock climb on real cliffs with no rope and harness. Yet millions of people have done such things without anything bad happening to them. Do you deny any of these these are any less risky? -https://www.youtube.com/watch?v=2myUn0CEsT0

4. maherk

Posts: 6882; Member since: Feb 10, 2012

Or, maybe they are smart and don't fall for the media's propagandas so easily? When was the last time you heard about a Note 7 exploding since the 2nd official recall? Why isn't anyone with an iPhone 6s returning their phones? Shouldn't they get rid of them whether Apple recalls them or not? People are brainwashed by the term "Exploded". No phone explodes, they heat up and catch fire for few seconds, and it has been happening for years, not every lithium battery is safe. https://youtu.be/3a03VkKrnz8

6. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

At this point it is not even about the explosions.. They are crippling the phones with updates bit by bit. Why would you hold onto a phone you paid fair amount of money for if it will no long get software updates or charge to 100% or if you cant take it on planes? It has been declared Hazerdous. It is stupid to hold on to a device that could you get you into serious trouble if you are caught with it in the wrong place...

10. Podrick

Posts: 1285; Member since: Aug 19, 2015

Agreed. Explosion or catching fire issue, whatever you call it, no future software support other than the ones that'll limit its capability, banned in planes and various places. Why'd you hold a device like that anyway?

16. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Any patches it needs, I simply can install any update from the S7 Edge. They are both basically the same phone. What updates do I actually need for a phone I was only keeping until the next yearly model? Your point is lame. many peopel never updates their phones. It doesn;t prevent them from wotking. In fact its usually updates that prevent them from working...ALA Samsung gimping its phones or apple ruinign their phones. You haven't made a point. Its their moneuy, its their choice. if you had a Note 7 and gave it up...SUCKS FOR YOU! I still ahve mine. Why are you workign so hard to care about my choice. After all, don't you people risk your life doing stupid things? Just because you "think" what someone else is doing is stupid, because you choose not to do it, doesn't make the stupid things you do any less stupid. Stupid is stupid and its still your choice to do it or not. My phoen is perfect. It will last until either I treade it for the S8 or Note 8. Eiher way whatever money I paid. I will get a full refund. Samsung can't have a cutoff date for the recalled, because the recall is mandated by the CPSC. Which means even if I kept it 2 years from now and I take it in, I would get a 100% refund. Relax bro...let us who still have them enjoy them. Ist the best phone of 2016 period. There is nothign better. even if you feel its not. SO! The S7 Edge is still better than anything being sold now.

15. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

That doesn't mean they can crippled everyone's phone. Only Samsung Pay doesn't work on mine. No worries, I have my Gear S3. My phone charges to 100%. My phone is not rooted and not running a custom rom

9. kiko007

Posts: 7493; Member since: Feb 17, 2016

Maherk, you're one of the few Samsung fans I like. And as such, I gotta tell you, that post was fan boyish AF.

11. maherk

Posts: 6882; Member since: Feb 10, 2012

Fanboyish Auto Focus? And it's cool if you think so, I ve always had this stance regarding phones catching fire, you can go back and check some articles about iPhones "exploding", stories that were out well before the Note 7, not even Note 5 were released, I am pretty sure you ll think that they are fanboyish as well, because I said almost the same things over there. And people don't want to admit it, but there is a reason why we don't hear about Note 7s caching fire anymore.

17. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Pot meet kettle! Kettle meet pot.

20. mixedfish

Posts: 1556; Member since: Nov 17, 2013

Or just brain dead. You return the phone because the phone is now worth $0. No one will buy it off you, you've essentially bought an expensive item that has depreciated by 100% on day one. Also you haven't heard of anything since because it's either not worth reporting or they've all exploded already.

23. maherk

Posts: 6882; Member since: Feb 10, 2012

You do know that you can make a profit by selling your Note 7 right now? Go check their prices, DJ did, ask him and he'll tell you. If they exploded all, why haven't we heard about atleast one case? And obviously, you have been living under a rock that you missed the news were more than 1 million Note 7 phones are active as of now. Obviously you are clueless to this whole Note 7 situation

24. mixedfish

Posts: 1556; Member since: Nov 17, 2013

There are roughly 3 billion smartphone users in the world, why don't we hear about the millions of phones being returned every day? It's not worth reporting, PA isn't going to sit around Googling XDA forums for some crooked dude still holding on to it.

29. maherk

Posts: 6882; Member since: Feb 10, 2012

What a smart response....NOT! I am not sure what you're trying to say, because PA and every other tech site just mentioned, with detailed numbers, how many Note 7 users are still outside. You know smartass, they dont need XDA to get their data for how many people uses an X model. http://m.gsmarena.com/samsung_galaxy_note7_still_has_more_users_than_lg_v20_htc_bolt_and_oneplus_3t-news-22262.php Here you go, now save your childish and pointless replies for yourself.

13. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

You must have a mirror in front of you? I'm curious. Are they as stupid as the woman sitting in the tube with an iPhone plugged into the wall and she dropped the phone in the water and electrocuted herself to death? Are they as stupid as the woman who, climb over a guard-rail, to take an impressive picture of a bridge and she fell to her death? Are they as stupid as the woman, who's iPhone caught on fire on the plane and she threw it to the floor, which could have spread the fire? I'm curious as to why you think 140,000 people with a perfectly working product, who choose not to give it up are stupid?! Oh and you are aware that manufacturers of cars have defects all the time. They send out recall notices which many don't hear about of get. Yet millions of those people drive everyday without issue. Are they stupid too? Or maybe that mirror is to stained and you can't actually see who the stupid one is.

22. mixedfish

Posts: 1556; Member since: Nov 17, 2013

What a dumb comparison, every single example you've listed not one of those cases where you have a product that can kill you or harm you or harm others. Especially where it has been confirmed the product is defective. Or at the very least confirmed to be a genuinely engineered to be defective. Using a car as an example is also stupid because a car cannot be returned or exchanged easily compared to a phone. A car also cannot be substituted easily because people rely on them for work/life and they are registered to you. But hey you use a Note7, no need to get so emotionally attached to it.

26. Klinton

Posts: 1409; Member since: Oct 24, 2016

'Too stupid' could be called a person only if: 1. If his phone put him or other ppl in danger(but after the ban, no one get fire) 2. If his phone doesn't work the way it should(but it works fine, if block updates) 3. If there was other phone replacement on the market(but there is not) 4. If stock Android updates matter for Note(but it doesn't, because Notes and GS are always years ahead of stock Android)

3. sissy246

Posts: 7120; Member since: Mar 04, 2015

Samsung, just totally brick the phones and they will return it.

18. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

They can't. In order to make them useless, you woudl have to send a software update. Which can be blocked. How do you get an update to a phone not running an original ROM? Or using OTA blockers? Why do you even care? I mean if you had the phoen and now you don't, you made a choice. here si the problem, you don't have to like anyne's choice, but respect their choice. after all, wouldn;t you want the same? My phone my money. I'm not making any false or exaggerated claims about my choice. I'm not saying my choice is better just because I chose it. I'm simply choosing to keep my phone which is working 99.9% as it did from day one. Everything works except Samsung Pay. Which I have my Gear S3 to handle just find.

21. mixedfish

Posts: 1556; Member since: Nov 17, 2013

It's your choice and your opinion, but it's still an objectively stupid decision. But hey your choice.

25. Klinton

Posts: 1409; Member since: Oct 24, 2016

'objectively stupid decision' could be: 1. If his phone put him or other ppl in danger(but after the ban, no one get fire) 2. If his phone doesn't work the way it should(but it works fine) 3. If there was other phone replacement on the market(but there is not) 4. If stock Android updates matter for Note(but it doesn't, because Note7 is years ahead of stock Android) So who is the stupid? LOL

27. Klinton

Posts: 1409; Member since: Oct 24, 2016

And why you so badly want Samsung to do that? To be covered the move that US(China, and Taiwan) made? So no more unconciniant questions? You sound pathetic. lol

28. Klinton

Posts: 1409; Member since: Oct 24, 2016

'inconvenient questions' (Sorry, but PA is so fast with the editing time)

5. bolosantosi

Posts: 103; Member since: Sep 20, 2016

Ok PA, and? I don't see any of them going up in flames

7. uzbek-mobile-man

Posts: 118; Member since: Sep 27, 2014

I think Samsung Galaxy S8 will be the best device of the company instead of Note 7.

8. darkkjedii

Posts: 31072; Member since: Feb 05, 2011

I don't blame them for not wanting to give them back, as nothing comes close, but c'mon folks.

12. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

All working perfectly. get off the Note 7. It's old news!

19. janis

Posts: 397; Member since: Mar 10, 2014

i would get one if i could.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.