Of the issues found on handsets during the fourth quarter, 85% of them were on an Android handset, while just 15% were found on an iPhone. Speaking of Android, Samsung was responsible for delivering a leading 27% of the platform's failed phones in the quarter. That was followed by Lenovo (21%), Motorola (18%), Xiaomi (11%) and Asus (8%).
The features most likely to fail on a smartphone include the camera, touchscreen, battery charger, microphone and the overall performance of the phone. The report noted that in Asia, use of social-media apps like Facebook, WhatsApp, WeChat and Line, are causing performance issues on certain phones. In Europe, use of emoji and productivity apps were a factor in failure rates seen during the second half of the year.