Major U.S. carriers go down on Monday afternoon (UPDATE: Blame it on T-Mobile)

Major U.S. carriers go down on Monday afternoon (UPDATE: Blame it on T-Mobile)
If you live in the U.S. and are having problems making a call in New York City, Miami, L.A., Chicago, Dallas, Houston, Atlanta, and Chicago, you aren't alone. According to Down Detector, all four major U.S. carriers (including T-Mobile-owned Sprint) are experiencing issues. From 12:30pm EDT to 3:49 pm EDT, the number of complaints received by Down Detector about Verizon rose from 120 to nearly 8,400. 74% complained about losing cellphone connectivity, 18% said that they could not access the mobile internet and 7% were unable to use a landline internet connection.

UPDATE:It now appears that problems with T-Mobile's network was responsible for the outage that affected all major U.S. carriers on Monday afternoon. As of 11:40pm EDT Monday evening, service has been restored in many (but not all of) T-Mobile's markets.

UPDATE 2:Neville Ray, T-Mobile's President of Technology said, "Voice and text services are now restored. Thank you for your patience as we fixed the issues. We sincerely apologize for any and all inconveniences.


Misery loves company and T-Mobile subscribers reporting an issue on Down Detector rose from 30 at 12:15 pm EDT to 107,502 at 3 pm EDT. 77% of those checking in with Down Detector said that they could not make a phone call with their T-Mobile phone and 22% could not use the mobile internet.


Other wireless firms like Metro by T-Mobile, U.S. Cellular, Comcast, Straight Talk, Walmart Family Mobile, and Tracfone also are having problems. Interestingly, while AT&T subscribers were posting on social media about the lack of service, an AT&T spokesman said that it was operating normally. A Verizon spokesman stated that it was "operating at normal service levels." T-Mobile's president of technology Neville Ray commented in a tweet, "Our engineers are working to resolve a voice and data issue that has been affecting customers around the country."

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