T-Mobile subscribers having trouble with VoLTE and Wi-Fi calling

T-Mobile subscribers having trouble with VoLTE and Wi-Fi calling
Some T-Mobile subscribers have been having problems with VoLTE and Wi-Fi calling since the weekend started on Friday night. Some subscribers sent out tweets on Friday evening reporting their issues with the T-Mobile network. The outage was confirmed by the carrier's CEO, John Legere, who said that some customers were having "intermittent calling issues."

Those who tweeted the nation's third largest carrier received a tweet back from T-Mobile's Help desk that mentioned how the mobile operator is working around the clock to bring the network back up to speed. One response even mentioned that T-Mobile is "experiencing 70% LTE and Wi-Fi calling failures affecting subscribers nationwide."

Down Detector showed that complaints started last night, tailing off overnight as you might expect, before picking up this afternoon and evening. 39% of complaints dealt with the inability to make phone calls, 32% had issues with the mobile internet, and 28% had problems while texting.

You can check out various tweets, including one from T-Mobile CEO John Legere, by clicking on the slideshow below. We do have to point out that it is one thing to contact customers when times are good, like Legere does often. But for him to keep in touch with subscribers when things are not working right is something you don't see too often in corporate America.

We have asked T-Mobile for a statement, and will pass it along to you once we receive it.


source: Reddit, DownDetector, @TMobileHelp, @JohnLegere via TmoNews

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10 Comments

1. kajam

Posts: 221; Member since: Jun 24, 2015

i always have trouble with the wifi calling

5. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Me to, tho it may have been my internet because I had to get a new modem and I haven't tried since I got it.

9. kajam

Posts: 221; Member since: Jun 24, 2015

i used my own router with TWC and tmobile router both give me same result

10. Elfmonster unregistered

I've been back on T-mobile a month and while I love it, I've yet to have Wi-Fi calling work, that stupid icon sits atop the phone constantly saying Wi-Fi doesn't work, and only one of my calls has been VoLTE.

2. cwiley5045

Posts: 23; Member since: May 07, 2010

I've been having issues all day. Tried making a phone call and it just hangs up. Had to text my wife instead. Nothing wrong with the Internet though.

3. mr2trce

Posts: 56; Member since: Apr 27, 2015

I having almost no connection here in southern Cali. My Wi-Fi calling keeps dropping calls since last week

4. Omarc07

Posts: 574; Member since: Nov 12, 2012

same here wifi calls n calls over volte are not working at all n hspa takes a loong time to connect the call more than usual i had to force the phone to make calls over EDGE they connect much quicker than hspa it all started yesterday around 4 pm here in los angeles so far all of today its been the same.

6. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

I actually haven't had any problems with LTE or Reception. I'm pretty sure the rest of my family didn't either. Wifi calling didn't work when I tried to call someone who wasn't right next to me but that may have been my internet because I had to get a new modem and i haven't tried wifi calling since I got it.

7. Planterz

Posts: 2120; Member since: Apr 30, 2012

I've been having weird connection issues the last couple days. Some websites load quick and proper, but others, like Amazon, have been giving me problems. Which is irritating when I'm trying to watch Buffy/Angel but this sh!t keeps hanging. I assumed it was just my POS laptop (which it could still very well be), but if it's a connection issue, that'd explain things.

8. fyah_king unregistered

Mine is finally good to go.

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