How to get great customer service during your next visit to the Apple Store

How to get great customer service during your next visit to the Apple Store
According to an Apple Store employee who will not give up his name, there are things you can do next time you visit one of Apple's brick and mortar locations that will help you get what you need, while obtaining the best customer service that Apple has to offer. The employee gives us some inside tips, which we are passing along to you.

When you first walk in the store, look for the person holding an iPad. This person is the one to see about hooking up with a specialist. By making a beeline from the door to the person holding the tablet, you are bound to save time. Now keep one important thing in mind. If you are buying in bulk for a business, ask to speak to the employee who handles corporate sales. After all, even Apple provides volume discounts for bulk purchases.

This Apple Store employee also suggests that an appointment be made, even if you are coming in to have a device serviced. In other words, if your iPhone hasn't turned on for a couple of weeks, call for an appointment first. If it just stopped working right now, yes, that would call for a visit to the Apple Store without making an appointment.

And the final words of wisdom from our anonymous Apple Store employee is that you need to keep a cool head if there is a dispute in the store. He says that you need to keep in mind that the employee that you feel like putting an NYPD chokehold on, does not have the final say when it comes to an issue involving merchandise. So why waste your energy trying to force an Apple Store employee to do something that he can't do anyway? You end up looking like a jerk, which only hurts your standing with the other employees.

Perhaps by following these suggestions, you will end up with an enjoyable stress free trip to the Apple Store. With the holiday shopping season soon to begin, surely you can use a relaxing shopping experience.

source: Reddit via BGR



1. murron

Posts: 162; Member since: Jun 10, 2014

There is someone holding an iPad at all times in every Apple store??

6. AlikMalix unregistered

Yes there is, they're usually near the entrance and will greet u if they're not busy with another person.

2. tacarat

Posts: 854; Member since: Apr 22, 2013

Practice your shrillest tantrum. Baby carriage and sundress optional.

3. MasterSyrron

Posts: 59; Member since: Dec 08, 2012

Seriously, if you need to be coached on how to behave in a retail store, chances are they don't want your business.

14. Sauce2

Posts: 199; Member since: Oct 21, 2014

Yea the richest tech company in the world doesn't want anyones business lol

25. Ziggy

Posts: 79; Member since: Oct 03, 2014

Actually, I see this as advice for every single retail shop on the planet, except for the appointment part. A lot of people treats retail employees like garbage and that's really sad.

4. AlikMalix unregistered

I make up questions sometimes just to stop by at the Apple Store next time I'm at the mall - having someone serve u with such diligence is rare. One of the questions I made up was - my phone got scratches, it's still under warranty - do u replace for that? I was making a joke. Guess what - I got a replacement - no BS! The guy said he ran it as an intermediate speaker problem. They also replaced my phone case that had a crack in it.

5. wolverinexmen9

Posts: 112; Member since: Mar 31, 2011

Ya. Same here. If I'm bored in the mall, I go to any cell carrier or maybe the Apple store and ask random questions. lol

7. AlikMalix unregistered

Well not exactly random, I have a list of "what to ask at Apple store" things that I find interesting while using Apple products. Here's an example next time I stop by: what is the difference between "my photo stream" and "photo sharing" options in settings. basically things like that.

16. hurrycanger

Posts: 1765; Member since: Dec 01, 2013

Wow that employee sure knew how to make a customer happy.

24. Tritinum

Posts: 471; Member since: May 06, 2014

that sounds wrong :|

26. Ziggy

Posts: 79; Member since: Oct 03, 2014

Nope, that is a part of the whole "customer experience" Apple talks about, the employees are trained to make customers really special like that.

8. wyrishman

Posts: 39; Member since: May 11, 2014

That final bit about "keeping your cool" should go without saying for any retail environment. The CEO isn't there, blowing up at a lowly rep for something they can't control will definitely make you look like a jerk.

9. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

So basically, walk in, RKO the guy holding the iPad to ensure you have everyone's undivided attention and ask to speak to a supervisor...

20. corporateJP

Posts: 2458; Member since: Nov 28, 2009

In my parts, we call that a "Diamond Cutter". But, LOL, I fully agree...

10. AfterShock

Posts: 4147; Member since: Nov 02, 2012

I imagine there's a fair bit of self entitled clientele to deal with daily, shrug..that sucks.

11. a_merryman

Posts: 749; Member since: Dec 14, 2011

The employees at Apple stores have always been very helpful and accommodating to me if I go there with a problem, and have hooked me up on multiple times. It's one of the biggest reasons I keep getting Apple products. The Microsoft stores are also a very good experience with helpful and nice staff.

12. rsturges

Posts: 12; Member since: Oct 22, 2014

I can definitely see why the apple employee wouldn't want to leak their name. Those are some hardcore industry secrets right there. Practically insider trading. Anyone who would suggest that these tips are just basic human decency and common sense is crazy.

13. downphoenix

Posts: 3165; Member since: Jun 19, 2010

not insider trading so mcuh as common sense. Go to the guy with an ipad is the only "secret" really. Making an appointment and not being rude are just things you should try to do (When possible).

15. rsturges

Posts: 12; Member since: Oct 22, 2014

I see sarcasm is not your strong suit.

17. SuperMaoriBro

Posts: 533; Member since: Jun 23, 2012

I thumbed you up because it was fairly obvious sarcasm, but to be fair to the other guy, some cultures do not understand it - my wife is French and doesn't understand my New Zealand sarcasm. Also, sarcasm on the internet is like winking to someone on a phone, or elbowing someone through a brickwall.

18. Youraveragejoe

Posts: 134; Member since: Oct 31, 2014

Ok, so you pay 1000$ for your phone and then you have to learn their tactics. Great!

27. Ziggy

Posts: 79; Member since: Oct 03, 2014

Most of this is common sense, the thing about looking for the ipad guy is actually pretty good advice, some people rush like bulls inside a place once they have a small issue with their product and they bash the common employee about this. Articles like these actually help make the world a more understanding place, you should behave like this for every single retailer.

19. corporateJP

Posts: 2458; Member since: Nov 28, 2009

Bring a tommy gun, you get great service from the "geniuses" then...

21. dmsrfl

Posts: 76; Member since: Sep 21, 2012

Aren't these the same tips for joining a secret cult?

23. 21babydoll12 unregistered

I didn't know that unhappy apple customers existed. Apple fanboys usually claim complete satisfaction with apple products. So why the tip about keeping it cool. Must have seldomly happened if the subject matter came up.

28. Ziggy

Posts: 79; Member since: Oct 03, 2014

Of course it happens, not everybody is calm and reserved about their thoughts like you might be, despite being satisfied, the average joy can implode in anger over the simplest of things

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