Bricked: iOS 11.3 disables third party touch displays

Bricked: iOS 11.3 disables third party touch displays
It has been reported that IOS 11.3 has disabled some iPhone 8 touch displays. The devices affected are those who have had third party displays installed. These displays are typically installed by local repair shops and are not affiliated with Apple. There are videos circulating showing the display on but not registering any touch input whatsoever. Without the touchscreen enabled, the device is essentially useless. It has been noted that people have had their iPhone 8 displays replaced in this manner since release without any issue. However, after the update rolled out, some discovered that they can no longer use their phone.

This is not the first time users have been hit with this issue. Last year we reported a note in the changelog for IOS 11.0.3, which fixed a third party display problem caused by the previous update. The notes also included a warning about using third party parts and recommended always having repairs done by Apple. Many choose to use third party repair shops because they are cheaper than Apple. The company has yet to announce whether it will release another update to correct the issue or not. 

The question remains, are users stuck with a broken device without a patch? 


Well, not necessarily. The issue is supposedly caused by microchip that operates the touch display. Third party shops are accustomed to finding work around solutions for these issues. Sometimes replacing other parts such as the chip itself can resolve it. This appears to be the cost of doing business, especially when the OEM is not in favor of outside companies handling repairs. Still, for many users this is the only viable option when it comes to cost. The issue may become yet another hurdle in the "Right to Repair" battle we have covered in the past. It is also worth noting that the last time this issue occurred, it took a week for Apple to release the patch. 

source: Vice via 9To5Mac

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69 Comments

1. Nimbus

Posts: 442; Member since: Apr 02, 2018

So the last sentence of the 2nd paragraph mean will apple patch it in next minor update or leave it to right to repair authority retailers to fix 3rd partty touch display on iphone 8,8+?

2. Matthew_Mills

Posts: 21; Member since: Apr 08, 2018

As of now Apple has not commented on the issue or announced a future patch to fix it. What is known is that a similar issue happened last year and the company fixed it.

13. lyndon420

Posts: 6737; Member since: Jul 11, 2012

Odd that apple issued a patch for problems associated with unauthorized third party components. What is it about these displays that makes apple turn a blind eye to such after market madness...?

22. Dingy_cellar_dweller

Posts: 339; Member since: Mar 16, 2013

The impending court case's that will follow if they don't fix it.

26. Macready

Posts: 1817; Member since: Dec 08, 2014

A class action suit. Don't forget that in many areas there are no Apple (authorized) service centers, so people have to rely on third party/non authorized repair shops. You could argue that Apple can't deny third party repairs by unnecessary bricking devices through a software update, when they don't provide service points themselves.

34. Leo_MC

Posts: 7216; Member since: Dec 02, 2011

If the phone has been sold by authorized sellers, the client can always go to it for repairs; if there's no authorized seller, the client has no base to sue Apple, because of the lack of authorized repair shop in his area.

38. cmdacos

Posts: 4110; Member since: Nov 01, 2016

Apply your comment to cars and listen to how stupid you sound in your apologist defence

39. T12RYK

Posts: 849; Member since: Jun 10, 2011

Phones are cars are different. Applying that type of logic is just stupid!

44. cmdacos

Posts: 4110; Member since: Nov 01, 2016

It's not, especially as cars now and in the future absorb more of our personal data. Nice try though...

60. T12RYK

Posts: 849; Member since: Jun 10, 2011

Where did personal data come into this? I thought we where talking about being able to replace components with 3rd party parts. And in that regard Cars and Phones are indeed very different and comparing the two shows your lack of understanding of both. "Nice try thought..."

41. Leo_MC

Posts: 7216; Member since: Dec 02, 2011

The same goes for (some) cars: the FXX model is being kept in Ferrari's garages (you buy it, you own it but you don't posses it), is being repaired there and the owner of the car can only use it on the track of his choice. RR doesn't have dealerships and/or repair shops in Albania or Laos so one that wants to use a car in those countries is obliged to go to a repair shop in other country if one wants to access RR ownership services. The world is not limited to VW and Toyota ;).

61. Macready

Posts: 1817; Member since: Dec 08, 2014

You're repeating a debunked internet myth about a track only race car in an attempt to make a point about a phone? You can take your FXX home. But during Ferrari organized and paid race events, Ferrari does maintenance and checkups.

64. Leo_MC

Posts: 7216; Member since: Dec 02, 2011

First of all, you can't take the FXX home; the car stays with Ferrari and the owners are paying for the maintenance, transportation to/from the track and other expenses. Second, as long as it is legal for a company to do what Ferrari does (I also gave the example of Audi that doesn't allow a 3rd party headlight to connect to it's adaptive xenon system), it would be legal for Apple to do the exact same thing: to block the 3rd party part, installed in an iPhone, from working with iOS; for instance, when one installs an unauthorized speaker, every authorized parts should work, except the speaker.

65. Macready

Posts: 1817; Member since: Dec 08, 2014

It's an internet myth for all XX cars:https://www.roadandtrack.com/car-culture/a30637/ferrari-xx-factory-myth/ As per the owner of several: "Let me set the record straight: That is a myth. We can take both our XX cars anywhere we like, enter them in track days, or just keep them in our garage and rub them with a diaper. The same is true for other XX owners." There goes your whole theory, based on a false premise. The FTC is pretty clear on this: law>company warranty claims.

68. Leo_MC

Posts: 7216; Member since: Dec 02, 2011

That is not a FXX the article is talking about. I did a little research and found no official statement from Ferrari. Either way - kept in one's own garage or in Ferrari's - a FXX can access FXX program only when every repair and/or upgrade is being done by Ferrari's mechanics, using official Ferrari parts. If we are to look at iOS like we look at the FXX program, it means Apple can block the access to any phone that's being fit with an unauthorized 3rd party hardware part. If the way that FXX program work is legal for Ferrari, than blocking iOS should be legal for Apple.

51. iushnt

Posts: 3086; Member since: Feb 06, 2013

What if you have migrated to some place where no authorized Apple repair centers are available. I can buy a phone in USA and I can migrate somewhere else.

53. Leo_MC

Posts: 7216; Member since: Dec 02, 2011

How is that Apple's problem? It's like pretending to your energy provider to fit you with an outlet in the jungle of the Amazon...

57. Macready

Posts: 1817; Member since: Dec 08, 2014

False, because apple sells them online but dus not provide physical stores for service in many areas.

58. Leo_MC

Posts: 7216; Member since: Dec 02, 2011

I also sell stuff online and I don't have physical stores in each and every city of EU; the customer just sends me back the product by MAIL, I get it fixed/replaced and I send it back also by mail. BTW, this is how Amazon works.

62. Macready

Posts: 1817; Member since: Dec 08, 2014

Are you the seller AND manufacturer of phones? Turnaround is also a factor here. Basic service requirements really.

63. Leo_MC

Posts: 7216; Member since: Dec 02, 2011

I don't sell phones, I sell other goods that I manufacture. And there's no law that makes me open a physical store in other EU or non-EU countries, if I want to sell and deliver my goods there.

66. Macready

Posts: 1817; Member since: Dec 08, 2014

There's also no claim on your end that can prevent buyers from having their goods repaired elsewhere, possibly even using third party parts. Not through warranty claims, nor by purposedly disabling functionality through software updates. And that's the problem I referred to. You can debate it with the FTC.

67. Macready

Posts: 1817; Member since: Dec 08, 2014

blank

3. palmguy

Posts: 979; Member since: Mar 22, 2011

Wow. Just when you thought you purchased yourself an iPhone. Apple is still saying MY precious and mo money, mo money, mo money. :-)

6. Foxgabanna

Posts: 587; Member since: Sep 11, 2016

I mean...... It's their product. So why let unauthorized people fix them when the issue will eventually lead that person calling or visiting Apple demanding a replacement. People have to learn not to cut corners and just go through the process state in the manufacturer warranty.

8. Crispin_Gatieza

Posts: 3123; Member since: Jan 23, 2014

No, it's not their product. It belongs to the paying customer and as such, has the right to take it wherever the f**k they see fit for repairs. Expect a class-action lawsuit if this pattern continues. Oh, and by the way, I own an iPad and Macbook so don't go thinking I'm an Apple hater.

14. Dr.Phil

Posts: 2340; Member since: Feb 14, 2011

In legal terms you are both right. It is the legal right of the consumer to do with a product as he or she sees fit, including taking it to a repair shop of his or her choosing. HOWEVER It is also noted that you are legally bound by terms and agreements after you buy said product. These terms and agreements are what pop up on the screen or are included in the box with what you buy. Everyone typically discards these legal documents or presses “I Accept” without thinking. Usually these terms and agreements will have written that the manufacturer cannot guarantee the warranty or the performance of a product if you alter the product in anyway. Ex: Microsoft will not let you replace your Xbox hard drive and still reap the benefits of the warranty. And it makes sense. Let’s just imagine that you bought a Samsung TV and the display panel goes out within a year. So you take it to a third party repair shop who says they can replace the panel with a cheaper one than what Samsung would make you pay. You, of course, agree to the repair. Then you take it home and realize that the colors don’t pop as much as they used to or the settings are all wrong. The question is: do you blame Samsung for you having a bad display panel or the third party company you bought the panel from? In this case, these repair shops KNOW they are selling displays that do NOT have the custom chipset needed to work properly. It’s between you and that company and their repair service terms as to whether you can get a properly working display or not. EDIT: Just to quote the source article:

16. Dr.Phil

Posts: 2340; Member since: Feb 14, 2011

"According to several people I spoke to, third-party screen suppliers have already worked out the issue, but fixing the busted phones means re-opening up the phone and upgrading the chip." So, these repair shops know what needs to be fixed but some of them probably don't want to do this because it can add costs to their bottom line.

17. lyndon420

Posts: 6737; Member since: Jul 11, 2012

If I bought a Samsung TV and the screen died within a year...pretty sure Samsung would replace it...free of charge.

18. Subie

Posts: 2355; Member since: Aug 01, 2015

Under warranty - you're right!

* Some comments have been hidden, because they don't meet the discussions rules.

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