Apple iPhone 6 and Apple iPhone 6 Plus screens scratch easily say owners

Owners of the Apple iPhone 6 and Apple iPhone 6 Plus are complaining that their screens are getting easily scratched, unlike previous iPhone models. A post complaining about this issue was put up on the Apple Support Communities forum, and it received 626 responses from some who had a similar issue. A number of these complaints noted that the scratches showed up after just one week of owning the phone.

The Apple iPhone 6 and Apple iPhone 6 Plus were originally going to have sapphire glass on the display. Sapphire is the second hardest material on earth after diamonds. But low yields from the finishers caused Apple to scrap the idea. Instead, Apple says that the covers are made of strengthened Ion-X glass, which affords more protection that the average display. Still, rumors persist that Apple is using Gorilla Glass 3 on the new phones.

Apple redesigned the display for the two new models, removing a part of the bezel that offered some protection to the screen. Apple, for the first time, used curved glass on the new phones, and by removing the so-called "lip" on the bezel, might have opened up the glass to be scratched.

Some of those whose iPhones have been affected, were able to get their screens repaired at the Apple Store. But Apple has no written policy regarding this issue, and some reportedly left the Apple Store without having their screens fixed.

source: AppleSupportCommunities via AppleInsider

Related phones

iPhone 6
  • Display 4.7" 750 x 1334 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A8, Dual-core, 1400 MHz
  • Storage 128 GB
  • Battery 1810 mAh(14h 3G talk time)
iPhone 6 Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A8, Dual-core, 1400 MHz
  • Storage 128 GB
  • Battery 2915 mAh(24h 3G talk time)

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84 Comments

1. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

Dammit people, USE SCREEN PROTECTORS!! the tempered glass ones are quite nice. I don't even touch my devices until the protectors arrived. a nice transparent ringke fusion case, invisible shield glass protector and you can still pretty much see the iPhone and still be protected.

3. quakan

Posts: 1418; Member since: Mar 02, 2011

I find them to be a waste of money. I've never had any benefit from them and usually they have to be replaced either due to peeling or scratches. Now I don't use any at all and don't regret it either.

12. PBXtech

Posts: 1032; Member since: Oct 21, 2013

Ditto. I haven't used one in years and none of my phones have scratched. I wonder how people that have these problems are treating their phones?

14. UglyFrank

Posts: 2194; Member since: Jan 23, 2014

They aren't necessary all the time but they are good assurance when you buy a £600/$600 phone. That being said my old Intel Atom phone never got any bad scratches even when dropped on its face and it only had GG1

87. RajRicardo

Posts: 500; Member since: Feb 28, 2014

I have a 4 year old HTC Desire HD. Not a single scratch even today. :)

19. k4ever

Posts: 240; Member since: Oct 08, 2014

I haven't used a screen protector in years since Gorilla Glass does such a good job of repelling scratches. I use cases that have front screen covers on my phones for extra protection, but that is about it. The third paragraph in the article "Apple redesigned the display for the two new models, removing a part of the bezel that offered some protection to the screen....." pretty much sums things up for the iPhone 6 and 6 Plus. Apple seems to care more about designing their products to look good instead of designing them for durability. The iPhone 6 and 6 Plus have been plagued with durability issues that amount to poor design. While I'm on the subject, I found out from an electronics repair shop in my area that they have had to repair a lot of iPhone 6 and 6 Plus' since the release (close to a dozen). The repair shop charges less for repairs than the insurance does, so people are declining the insurance (not sure if that is a good idea) and getting repairs done themselves. If a lot of people are doing this, then repair stats from Apple Stores are not capturing all of the problems with these devices. I found this interesting...

32. ManusImperceptus

Posts: 724; Member since: Jun 10, 2014

Nokia have designed their phones with curved, unprotected displays since the N9... I doubt it's to do with design; more a problem of sub-par components!

82. marcski07

Posts: 600; Member since: Apr 25, 2014

yeah n9 really do repel scratches, but unfortunately my n9 still caught several scratches but it was 1year old + before i noticed it. :) there was no protection at all beside the free jelly case, and i felt guilty about it, because my n9 is now dead and it has cracked screen and scratches and chipped body, I taken for granted it durability for almost 3 years of rugged use. i wished i could have be more responsible owner, so even it is not powering on now it still look elegant and beautiful.

17. bestmvno

Posts: 251; Member since: Mar 07, 2014

I find them a waste of money too. I suspect these screens aren't really scratched, but rather the protective anti smear/fingerprint coating is rubbing off of them and or drying out giving the appearance of cracking. LG had this problem actually for their G2 series with the camera lens cover. It has been documented many times, including by my own experience with the phone. http://forum.xda-developers.com/lg-g2/help/faulty-camera-module-vs980-g2-compared-t2942554/post56813348#post56813348

18. maherk

Posts: 6926; Member since: Feb 10, 2012

I NEVER used a screen protector on my phones, not on any of the Galaxies i have owned, now the LG ones and they always looked clean and scratchless by the time i wanted to sell them. I sold my 6 month old S5 with not even a minor scratch on the screen and a tiny one on the chrome trim, and now i have the Note 4 naked as well. As for the iPhone glass scratching easily, it's old news to be honest, 1st when it was released i saw a video for NDevil TV talking about this matter, and here is a link for the video Apple iPhone 6 Plus Display Scratches Problem [4K]:http://youtu.be/k2Tv7A_dA0U

52. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Why. Maybe Apple shouldn't us cheap glass on their phones. How about that. I tried to tell the fools, Apple didn't go with Gorilla Glass. Thy used a cheap ion strengthen glass. They stop using Gorilla Glass, because A) they though that were going to be using synthetic Sapphire and B) Samsung has a stake in Corning. I have a Note 4, I considered a screen protector, but since I haven't bought on since the GS3, why should you have to for a more expensive device. Just like Apple you want to blame the device owner. I don't want or sold need such on a phone when better glass exists. Its not my fault Apple didn't use it. Thus why I don't buy their crappy cheaptastic junky piece of crap.

75. HildyJ

Posts: 338; Member since: Aug 11, 2012

I don't need a screen protector because my smartphone uses a brandname scratch resistant glass, not a no name Chinese attempt. I don't need a bulky case either because my phone doesn't bend when I put it in my pocket (and my denim dye doesn't stain the plastic bits).

97. kingjackson661

Posts: 1; Member since: Nov 26, 2014

right these idiots don't use S.protectors, but when it scratches... they complain about the product..

2. MrsJedi

Posts: 25; Member since: Oct 17, 2014

Use screen protectors next time dummies.

23. maherk

Posts: 6926; Member since: Feb 10, 2012

Why should they use screen protector when Tim spent some time in the keynote explaining how the glass is made from some magical materials and it won't scratch and break that easily.

30. jaytai0106

Posts: 1888; Member since: Mar 30, 2011

Hahahaha Trusting people say the glass screen won't scratch is just a noob move...

56. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

my note 4 doesn't scratch. hmmm.

76. HildyJ

Posts: 338; Member since: Aug 11, 2012

He meant noob fanbois move.

85. laughmi

Posts: 283; Member since: Oct 28, 2014

#scratchgate

98. VHMP01

Posts: 93; Member since: Aug 27, 2014

iCameragate, Crashgate, Freezegate, Updategate (iOS7 to 8.1.1). Bendgate, Antennagate, Burngate, Staingate. iMapgate, iMessageGate, iCloudgate (Naked Famous). This one should be iScratch... Hahaha!

71. dimas

Posts: 3380; Member since: Jul 22, 2014

You're the dummy. People paid a hefty amount for iPhone 6 expecting that their device is of top notch quality and to save them from worrying on novelty things. Screen protectors are just marketing bullcrap. Had Lumia 1020 with plain gorilla display and no scratches were made by my jeans' pocket until now.

4. Saioofi

Posts: 344; Member since: May 23, 2014

Those people are just fanboys who hate apple with all their heart. the screen does not get scratched easilyhttp://youtu.be/rxt_a74CzAg

21. maherk

Posts: 6926; Member since: Feb 10, 2012

Hate Apple and yet they went and bought their overpriced toy?? Use your common sense kiddo.

25. Saioofi

Posts: 344; Member since: May 23, 2014

I have an iphone 6 and its still in perfect condition. Oh and did I mention I don't use a screen protector?

26. maherk

Posts: 6926; Member since: Feb 10, 2012

I am waiting for you to explain how can someone be a fanboy who hates Apple yet they put $700+ on an Apple product?

27. Saioofi

Posts: 344; Member since: May 23, 2014

Fanboys will do anytning to make the iPhone look bad

28. maherk

Posts: 6926; Member since: Feb 10, 2012

You're such a joke

29. Saioofi

Posts: 344; Member since: May 23, 2014

Watch it

57. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

u mean good? you're just stupid.

96. flamencoguy

Posts: 107; Member since: Aug 04, 2012

They are a bad company. Evil even. Just do ur research

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