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Apple says purple tint on Apple iPhone 5 pictures is the camera's normal behavior

Posted: , by Alan F.

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Apple says purple tint on Apple iPhone 5 pictures is the camera's normal behavior
We recently showed you one of the strange problems that has afflicted Apple iPhone 5 buyers since the phone's launch last month. It seems that a purple tint appears on pictures taken with the light source out of the frame. A letter that Apple has sent to an Apple iPhone 5 owner makes it sound like the purple tinting is normal. In fact, the letter flat out states that the purple tinting is considered normal behavior for the camera on the unit.

See the difference?

See the difference?

This harkens back to the comment made by the late Steve Jobs when word about Antennagate and the Left-handed Death grip were both just starting to spread. For those who don't remember, no sooner had the Apple iPhone 4 launched than it was discovered that a flaw in the design of the antenna (which wrapped around the outside of the phone) allowed those holding the unit in their left hand to interfere with the antenna using their hand. When it was demonstrated that a certain manner of holding the phone led to a loss in signal strength, Apple's CEO at the time, said that those who were experiencing the loss in signal strength were holding their phone wrong.

Back in 2010, there was talk about the Apple iPhone 4 being recalled and instead, Apple sent out a free rubber bumper to those affected and it seemed to stop all of the problems. Here, Apple admits that the purple "flare" is happening as a result of the normal workings of the camera on the Apple iPhone 5. Something tells us that this won't be the last we hear about this.

"Dear Matt,

Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5′s camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am – 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********@apple.com.

Sincerely,
Debby
AppleCare Support"

source: Gizmodo

126 Comments
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posted on 01 Oct 2012, 19:42 89

1. XPERIA-KNIGHT (unregistered)


OOOOOOOOOOOO lord this going to blow up! hahahaha

posted on 01 Oct 2012, 19:54 76

10. MeoCao (unregistered)


Oh Apple, you never learn

You can say it a new feature as well, LOL

posted on 01 Oct 2012, 19:58 69

12. CX3NT3_713 (Posts: 2283; Member since: 18 Apr 2011)


Lol " your taking pictures , the wrong way" ,, and how is that normal??? LMAO

posted on 01 Oct 2012, 20:04 50

14. Jelly_Bean (Posts: 109; Member since: 11 Sep 2012)


WoW what a innovation. Way to go Apple :p

posted on 01 Oct 2012, 22:26 28

64. Pings (Posts: 303; Member since: 19 Dec 2008)


Now that's the Apple we all know and love. You see it's your fault the phone is not working as it should. Apple admitting that they screwed up with maps was just a one time thing. Their normal policy of denying and blaming the problem on the user is back in full swing.

posted on 02 Oct 2012, 01:41 22

88. b.positive (Posts: 12; Member since: 23 Apr 2012)


Apple should to patent this feature!

posted on 02 Oct 2012, 01:55 1

89. sudhar131998 (Posts: 63; Member since: 06 Sep 2011)


dude the iphone 4S had the Hybrid IR filter as you can see above iPhone 5 did not have enough place for it to be fitted
And it is being used in many DSLR cameras and the camera unit on iPhones is from SONY
Therefore Apple cannot patent it

posted on 02 Oct 2012, 10:29 1

111. gregoryyy3 (unregistered)


Haha I'm totally an iPhone fan but that was funny!

posted on 02 Oct 2012, 06:31 16

97. PhenomFaz (Posts: 1236; Member since: 26 Sep 2012)


LMAO!!!
This is really good!
Purple tint is normal, scratches out of the box is normal, wi-fi bug is normal, light leakage is normal, static lines are normal...the list just goen on and on to at least 12 defects out of the box I detected!
And of course the Apple sheep are normal :)

Then what are we...OMG its the end of the world!!
Here are some upcoming titles :)

1) Attack of the Killer Apple
2) The Sheepish Apocalypse
3) The Walking Sheep
4) Dawn of the Apple Sheep

posted on 01 Oct 2012, 22:31 20

66. smartphone (Posts: 160; Member since: 21 Oct 2011)


This is just sad apple fans blindly trust their company and this is the reward. Apple thinks them as fools and blames every iPhone fault as theirs or normal phenomenon.

Purple fringes are a genuine defect in a camera, may be the sapphire crystal lens is scattering light with some abnormalities in some devices.

posted on 01 Oct 2012, 23:41 23

78. RaKithAPeiRiZ (Posts: 1488; Member since: 29 Dec 2011)


Yo dwag ...we heard you like instagram filters , so we added a free filter to your camera now

posted on 02 Oct 2012, 09:15 2

109. smartandcool3 (Posts: 11; Member since: 17 Sep 2012)


Ha ha, lol!!!!
You just made my day!!!!!!!!!!!

posted on 02 Oct 2012, 03:10 12

93. kitpogi (Posts: 7; Member since: 17 Jun 2012)


NEW-instagram feature? bwahaha

posted on 01 Oct 2012, 23:50 11

79. androidrockzz (Posts: 51; Member since: 04 Feb 2012)


is this the best phone ever for the people ?? or is there yet to come?
no wonder why apple dint make any screen bigger than 3.5 ( if i am right) they just don't have what it takes to make the best phone....

posted on 01 Oct 2012, 19:44 14

2. jgcaap (Posts: 42; Member since: 22 Feb 2011)


LOOOOOL

posted on 01 Oct 2012, 19:44 8

3. jaoowolabi (Posts: 201; Member since: 07 Jun 2012)


ugh cameras these days...

posted on 01 Oct 2012, 19:44 5

4. wendygarett (unregistered)


Oh Apple... Please give me the iPhone 5 already :D

posted on 01 Oct 2012, 20:12 21

20. SERGEANT (banned) (Posts: 11; Member since: 01 Oct 2012)


I've seen it and played around with it, it's surely is a bit faster, but the looks is kinda off put, due to the feel and touch of the phone dosen't feel solid like the iP4s. It's to long and it should ev stayed at 3.5 inches.....!

posted on 01 Oct 2012, 20:19 2

23. wendygarett (unregistered)


Because it is lighter, that's why you can't feel its solid :)
And agree it should stay at 3.5 inches because it started uncomfortable to operate with one hand...

posted on 02 Oct 2012, 01:01 4

85. joey_sfb (Posts: 6036; Member since: 29 Mar 2012)


Just join the iPhone 5 queue for your priviliage to buy the iPhone 5. You can then thank Apple later for selling you one.

posted on 01 Oct 2012, 19:46 15

5. tbacba (Posts: 100; Member since: 31 Mar 2010)


Well perhaps Apple considers it "normal", but if the owner didn't experience the purple tint on his previous iPhone, then that explanation won't wash. The least they could do is explain WHY it's considered normal.

posted on 01 Oct 2012, 19:51 9

8. XPERIA-KNIGHT (unregistered)


word to the wise man.........its not "normal"

posted on 02 Oct 2012, 00:53

84. Stoli89 (Posts: 333; Member since: 28 Jun 2010)


The most popular working theory is that it's caused by refraction from the sapphire glass. But this has not been commneted on by Apple to date. Nokia apparently uses Gorilla Glass, not sapphire glass, to protect the lens on the 920.

posted on 01 Oct 2012, 19:46 20

6. Non_Sequitur (Posts: 1111; Member since: 16 Mar 2012)


looooooooooooooooooooooooooooooooooooooooooooooooo​ooooooool
This really sucks, lol

posted on 01 Oct 2012, 20:07 4

18. SERGEANT (banned) (Posts: 11; Member since: 01 Oct 2012)


We all know, but what nothing can be done than them explaning to every1 this is normal, how weird!

posted on 01 Oct 2012, 21:13

43. XPERIA-KNIGHT (unregistered)


yea but they know like we know......so what are they possibly going to explain?

posted on 01 Oct 2012, 19:51 20

7. prd2bsrb (Posts: 11; Member since: 01 Oct 2012)


I need one NOW. I want to see purple and i want to get lost ;)

posted on 01 Oct 2012, 19:53 13

9. jan25 (Posts: 470; Member since: 26 Feb 2012)


"we recommend that you angle the camera away from the bright light source" what in the world! Apple completely lost it

posted on 01 Oct 2012, 21:34 1

50. frydaexiii (Posts: 1460; Member since: 01 Dec 2011)


That's about as stupid as "Your iPhone is a phone, you can get a decent alarm clock at $20."

posted on 01 Oct 2012, 19:56 10

11. ilkinandr92 (Posts: 48; Member since: 07 Aug 2012)


People bow down to APPLE THEY ARE GODS w/e they say is the law and you have to obey ROFL. I love apple for their stupidity and stupid people still follow them doesnt anyone have brains these days

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