Verizon's $350 ETF list slowly shrinking - thankfully

Verizon's $350 ETF list slowly shrinking - thankfully
There are probably plenty of people out there that are baffled with what Verizon classifies as an “advanced device.” The obvious things come to mind such as smartphones that are data intensive and costly compared to other types of handsets. It’s also worth noting that these devices are accompanied with a hefty, and we mean heft, early termination fee of $350 – making it one of the costliest in the industry to cancel a contract. Big Red is easing up a bit in light of their public issue with the FCC in regards to its new ETF policy – which in turn means they are removing 10 multimedia devices off the list that requires the $350 ETF. Some of these include the Samsung Rogue, Motorola Krave, and a bunch of LG handsets – many of these would be considered as feature phones. Customers who recently purchased these handsets can rest somewhat a bit easier knowing that the gigantic $350 ETF looming above them isn’t there anymore if they plan on leaving the carrier.

source: Verizon via Phonescoop

FEATURED VIDEO

15 Comments

1. WKlingbeil

Posts: 215; Member since: Dec 26, 2008

It's problems like these that make me happy I quit working there... I've never felt so free!

5. n0gar2

Posts: 71; Member since: Oct 19, 2009

I feel the same way. Now if those bastards will let go of the required data for phones that are no smartphones, they won't seem as if they are trying steal from the people in this tough economy.

7. sinfulta

Posts: 279; Member since: Dec 11, 2008

There never was a $350 ETF for any other phones except for Smartphones. I talked to my friend that's inside verizon because apparently on there internal system some phones like the ENV Touch were saying in there system it was $350 ETF, when actually it was $175. Same as it's always been. All it says on there phones now is up too $350. Not sure how this article is relevant because nothing has changed. It's still $350 for smartphones. $175 for everything else... including data cards.

9. DonLouie

Posts: 594; Member since: Dec 22, 2008

There were plenty of dumbphones and featurephones on the $350 ETF list. That's where the enhanced device, which has morphed into a 3G multimedia, mandatory data fee comes from

10. WKlingbeil

Posts: 215; Member since: Dec 26, 2008

Not to mention the fact that they've not gotten rid of their affordable data plans for dumbphones now for 2 options: $9.99 for 25 MBs, or $29.99 for unlimited. So, they're trying to say that my crappy little EnV3 has the same internet experience as... the Droid? It's just absurdity, and I stand by the view I had even when I worked there, dumbphones should NOT require data phones. I understand Blackberries and PDA's, because that's what they're designed for, but I want a nice phone with extra features, but I don't use them THAT often. It's a not-so-well hidden secret that VZW wants move to requiring ALL phones to have a data plan. They aren't planning for it soon, but that's where they want to go. "Network reliability" can only take you so far, and VZW is flirting with peoples' patience with their cost, and the "value" of their service is dropping quickly. Okay, so they dropped the price of the unlimited plan, but how many people actually need that? Now, people use less minutes, more texts, and more data, where VZW raises their prices.

12. Cali_E

Posts: 196; Member since: Sep 24, 2008

i understand where ur coming from and a lot of you people are right to a certain extent, but the even if the phone you chose doesnt have as advanced of a browser as a pda, you can still use the same amount of data as one. i can see how a lot of peaople see this for the down side, but no one seems to see the other side. i couldn't tell you how many customers came in with a bill after they got the env touch (before the data requirement) asking for credits for data charge that "they swear" they never used, yet i would look at their bill and ever since they got the phone i would see anywhere from 5 to 10mbs of usage on every bill. there would be huge lines going into the store full of people asking for the same thing. its rediculous. i had a lady start screaming at me in the store because we wouldn't credit her because she "accidently" used 15 mbs of internet on her env touch.

14. WKlingbeil

Posts: 215; Member since: Dec 26, 2008

What about blocks? How much easier would that be? But no, that would hit too heavily on VZW's bottom line, and don't try to argue that because I've worked there and all of their motivation comes from their bottom line. They could block all data services without blocking picture messages, they just don't want to do that, because then more people would select it, dropping their revenue. Instead, they have their employees lie and say that it's simply not possible, knowing that it absolutely is. I mean, when I worked there, they had focus points during customer service calls to try to convince people to take their blocks off because "blocks cost Verizon Wireless more than $10 million a year." Notice how it "costs" VZW as opposed to SAVES the customer, so even in their own verbiage they're admitting to not giving a crap about the customer's concerns. I mean, as cliche as it is, right now is not the time to be raising your prices, especially since AT&T is catching VZW in customers, revenue, and about everything else. There is no other side to this, there's only VZW propaganda that tries to make this seem fair, and because you are an employee if you think otherwise, you're not a productive part of the team, so you have to believe in the propaganda. As for using as much data on a dumbphone, 15 MBs isn't even 10% of the average smartphone user's data usage. I believe in companies making a profit however, I also believe in the customer's right to give that profit to another company, and if VZW continues with these little nickel and dime tactics, they'll be the next Sprint in losing all of their customers.

2. JocularJester

Posts: 40; Member since: Oct 28, 2009

PA, it would be nice if you would provide your readers that are with vzw the list of "10 multimedia devices" that were removed from the list requiring that massive $350 etf

3. DonLouie

Posts: 594; Member since: Dec 22, 2008

I guess the extremely small compromise is no super ETF but some kind of monthly charge

4. tshow84

Posts: 65; Member since: Jun 11, 2009

they only removed them from that list because they now require at least a 9.99 data package...fyi those phones are: Samsung Rogue,LG Env Touch,Motorola Krave,LG Dare,LG Voyager,LG Versa,Samsung Glyde and the Casio Exilim...not sure where they got ten from...

6. jundibasam

Posts: 119; Member since: Aug 05, 2009

As a consumer and normally strong defender of companies rights' to make a profit and protect their interestes, I don't see a problem with the ETF for the more advanced devices like a WinMo phone, BlackBerry, or Android; however, I do have issues with their data feature requirements for seemingly "advanced multi-media devices" that are not Smartphones. What gets me is this is clearly a ploy for more money. How can you go from an unlimited data package for non-Smartphones that you had 2 months ago (V Cast Vpak for $15) to a 75 MB plan that costs $19.99 back to an unlimited data plan that now costs $29.99. You can't tell me that an LG EnV Touch has the same data user experience as a Motorola Droid or an HTC Touch Pro 2? This is greed and I am highly disappointed in Verizon for this.

11. WKlingbeil

Posts: 215; Member since: Dec 26, 2008

I'm right there with you, I normally support companies' rights, but VZW has really crossed the line.

13. Cali_E

Posts: 196; Member since: Sep 24, 2008

im going to post this again just for you...i understand where ur coming from and a lot of you people are right to a certain extent, but even if the phone you chose doesnt have as advanced of a browser as a pda, you can still use the same amount of data as one. i can see how a lot of peaople see this for the down side, but no one seems to see the other side. i couldn't tell you how many customers came in with a bill after they got the env touch (before the data requirement) asking for credits for data charge that "they swear" they never used, yet i would look at their bill and ever since they got the phone i would see anywhere from 5 to 10mbs of usage on every bill. there would be huge lines going into the store full of people asking for the same thing. its rediculous. i had a lady start screaming at me in the store because we wouldn't credit her because she "accidently" used 15 mbs of internet on her env touch.

15. WKlingbeil

Posts: 215; Member since: Dec 26, 2008

Oh, and P.S., I worked for customer service, so I got to deal with plenty of customers that "never" used their data services, and it must've been the sneaky little leprechaun that steals peoples' phones just to use data and give it back too. Again, refer back to my previous comments about data blocks, but VZW only leaves 1 option for customers, or they can get a VX-5500 that does jack squat. It's just greed is all it is, no matter how you try to spin it to work favorably for VZW, it all boils down to greed. How many other carriers require data on their dumbphones? What's that? None, oh, so then the whole "accidental data" argument is gone, because I'm sure every other carrier has the same problem. Or how about this, VZW could easily program the s/w in the phones to give a warning when a customer is about to get MB charges instead of hiding it in the info section of a download. Again, why won't they do that? So they can justify requiring data plans for all phones.

8. rhomaion

Posts: 187; Member since: Sep 23, 2009

Verizon For The... Loss? Yeah they are still one greedy sob if you ask me.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.