Amazon patent filing for new Alexa feature could leave users concerned about their privacy

Amazon patent filing for new Alexa feature could leave users concerned about their privacy
Anyone with an Alexa-enabled device knows that to summon the virtual assistant, you need to call out her name first followed by the task you wish her to handle. For example, if you want to know what T-Mobile's shares are trading for, you would say "Alexa, what is the stock price of T-Mobile." Or you might say, "Alexa, play 'And Your Bird Can Sing' by the Beatles." However, a new patent application that Amazon has filed with the United States Patent and Trademark Office (USPTO) would allow you to get Alexa to accomplish your task by stating it in a different way.

The patent application is titled "Pre-Wakeword Speech Processing," and is all about a system that will capture and process the words spoken by an Alexa owner before the wakeword (or hotword) is spoken. In other words, Alexa will record what you are saying prior to the utterance of her name. An illustration that accompanied the filing shows that you'll be able to say "Play 'And Your Bird Can Sing'  Alexa, by the Beatles," and have the song streamed. Right now, asking Alexa to do something in this manner will not work.

Privacy advocates are sure to be upset by this, although Amazon writes in the filing that all of the captured dialogue does not need to be sent through Amazon's servers "thus addressing privacy concerns associated with an ‘always-on’ speech processing system." Amazon also says that it might need to record only 10 to 30 seconds of speech at a time to mollify those concerned about privacy issues.

Amazon says it might not ever implement the technology in the patent


The patent says that once the wakeword is said, it looks for the most recent pause in the dialogue; everything said after that pause up to the wakeword is sent to an Amazon server for processing. But why even bother filing this patent? Because, as the authors of the patent application point out, current systems used to process speech are designed to ignore everything until the wakeword is spoken. The technology used in the patent will allow users to phrase requests for Alexa in a more natural way. Amazon says that it has not already implemented the technology listed in the patent (try it yourself on an Echo device) and may never implement the changes as laid out in the application.

Illustration from Amazon's patent application

Illustration from Amazon's patent application


You can't blame owners of Alexa enabled devices from being concerned about privacy. As we told you last month, Amazon has a unit that listens to recordings of users' conversations with Alexa and transcribes them. Amazon says that this is done to help Alexa learn more about human speech, and to help the virtual assistant respond more accurately to commands. Alexa has problems with foreign languages, slang, and regional expressions. These are things that algorithms are not going to help with.

Amazon first introduced Alexa when it introduced the Echo smart speaker in 2015 creating a whole new product category. Alexa is also available on some non-Amazon speakers and on all Android phones. This requires an Android phone user to download the Amazon Alexa app. Open the app, tap the Alexa icon at the bottom of the screen and give Alexa permission to access your phone's microphone. From that point forward, you can say "Alexa" to use Amazon's assistant on your Android handset. You can also make Alexa the default assistant on your phone by following the aforementioned instructions and then going to Settings >Apps & notifications > Default apps > Assist & voice input. At that point, choose Alexa over Google Assistant.

Alexa, of course, isn't the only personal assistant that allows users to get help by using a wakeword. The Google Assistant, in fact, has two ('OK, Google' and 'Hey Google') and Siri has its 'Hey Siri' wakeword. Alexa, Google Assistant, and Siri are considered the top three virtual helpers with Google Assistant arguably on top, followed by Alexa and then Siri.

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4 Comments

1. sgodsell

Posts: 7004; Member since: Mar 16, 2013

Google has been doing things lately to help alleviate customers concerns with privacy, but Amazon has been going the other way, and it looks like Amazon doesn't care about any privacy concerns.

2. Dr.Phil

Posts: 2311; Member since: Feb 14, 2011

I can honestly see why Amazon would want to have a feature like this enabled. Part of the reason voice assistants are not used as often is because of the lag time there is between when a query is spoken and the time it takes for a response or action to take place. So if a voice assistant were to respond almost immediately after it was asked then it would push us closer to a more natural conversation AI.

3. XyAzario

Posts: 35; Member since: Mar 15, 2019

I see. Well, for me, I wouldn't bother myself getting one -why sacrifice privacy for convenience-. FYI I removed Google assistant from my phone.

4. Larry_ThaGr81

Posts: 589; Member since: May 26, 2011

Not an issue for me because I bought my first and last Alexa device a couple of years ago. I'm a supporter of Google assistant since the release of the Google Home. I'm also a supporter of Samsung devices but Bixby is not even in the same class as the Google assistant.

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