Sprint reports dismal 1Q earnings
Share:
These numbers don't come as a big surprise, last quarter the company lost 700,000 customers, as CEO Dan Hesse made it clear that it would take several quarters to see the results of new policies. Though they don't report separate iDEN and CDMA numbers, it has long been thought that the company is bleeding iDEN customers while still netting CDMA growth, and most industry insiders agree the sale of Nextel would help the company significantly. There have been many customer-focused changes since Hesse took over, as well as a strong, unified marketing campaign. Sprint's ARPU is significantly higher than rivals AT&T and Verizon, both of which are around $51, and with the upcoming launch of the Instinct and rumored coming of the Touch Diamond and Raphael, as well as recent partnerships with Google and the official announcement of their 4G WiMax plans Sprint does appear to be turning the ship around. But the $64,000 question remains, is this all too late?
source: Sprint
Share:
29 Comments
1. (unregistered) posted on 20 Oct 2010, 01:42 0 0
Sprint has a serious problem: Customer Service. It is terrible to always find unauthorized charges on your monthly statement. They call you to offer you additional services, and even though you deny the trials, the still staple the trials of services your account. When your next bill comes, you are being charges for those services trials you said "No!" to. You can to complaint and have the charges removed, they say well.... you used part of them. My issue was escaleted to a supervisor who said I used the service and only removed 50% of the charge. The charges were for internet connectivity, I never use the internet on my sprint phone, yet they were strong saying I did.... Sprint has another serious downfall: Their sales people stink. I have visited four Sprint stores in the area.... The sales rep don't know how to sell,they are not eager to sell. One rep even advised me "Don't get the Touch, that phone is too weird". Another rep told me the Mogul stinks. Basically, they wanted me to leave or something. AT&T's sales rep had a little more desire to sell and assist you.
28. (unregistered) posted on 28 May 2008, 02:07 0 0
well i agree 100 percent. the overcharging on many of my bills have been ridiculous. though i got them taken care off the hassle was annoying. SPRINT TAKES 2 LONG 2 GET NEW PHONES. verizion t mobile and att all kick out new phones every month it seems. plus other companies offer better "gimmicks" i call them. rollover minutes, fave five, etc are more appealing. ive been with sprint nextel 4 over ten years. I'm thinking about switching 2 t mobile cause i need a quadband phone (which when i asked a sprint rep new nothing about) and my son wants a sidekick anyway.......sprint should sell to Deutsch telekom AG immediately
2. jrcrow (unregistered) posted on 12 May 2008, 12:43 0 0
I actually never had an issue with Sprint after a week on trial basis..just switched to ATT for the rollover minutes factor..though Sprint to Sprint calling was a bit choppy..ATT has really improved their cs...and then again Verizon still sticks to their contract guns n bullets.
13. (unregistered) posted on 12 May 2008, 18:42 0 0
Rollover is only helpful to people that really barely use there phone. I dont think its a horrible idea but in the end you either have to be a very light user or pay too much month to month then lower you plan to take advantage of those rollover minutes. And at least a few years ago when i looked at ATT(cingular at the time i believe) it extended you contract if you changed your plan which isnt a huge deal I guess but lame none the less.
16. (unregistered) posted on 12 May 2008, 19:01 0 0
so, I'm a titch confused as to what you mean by "their contract guns n bullets". Verizon has had their "no contract price plan changes" and such in affect since ... october 2006. And the only times they offer a discounted phone (early upgrade [which in itself is something that was unique to VZW for a very long time], etc) is by doing a new contract--just like any other carrier "you want a discounted phone? then agree to stay with us longer."
3. VZWREP (unregistered) posted on 12 May 2008, 13:02 0 0
wow thats crazy lose. but as a sales rep for verizon ill advise a consumer on what phones operate well and which ones dont. ill always tell people my honest opinion about a phone. maybe thats all the sprint rep was trying to do? i dont know...
4. (unregistered) posted on 12 May 2008, 14:29 0 0
i have no loyalty to any particular co..been w/sprint 4eva & they screwed up royally a few months ago...1st & only times...so i take it this way...noone is perfect all the time..end of story. aint no different than any other co, just a bunch of folks that dont think for themselves & always look for the worst in every situation..sprint will b fine
5. rob21i (unregistered) posted on 12 May 2008, 14:40 0 0
Sprint is beyond help. I feel for all the employees who will be affected by the downsizing and all the stores closing. :(
6. (unregistered) posted on 12 May 2008, 15:40 0 0
they still have 52 million customers, its not like they lost half their subscriber base or something. yes, times are rough, but it was always known that this was going to be their worst quarter. hesse has made some great changes, and new customers are pretty happy b/c theyve seen these changes. as always, itll take a while for them to change their reputation but as the article says theyre moving in the right direction. now they just need to dump nextel, which is why theyre having all these problems in the first place...
7. (unregistered) posted on 12 May 2008, 15:45 0 0
Sprint just needs to cell the company to someone who can actually run it. Even Alltel is doing better than they are...and Alltel is #5
15. (unregistered) posted on 12 May 2008, 18:59 0 0
no doubt about that! and oddly enough, Alltel now touts the better service between them and Verizon--atleast in the few areas where they co-exist! Just a little food for thought, i guess.
8. sprintrep091 (unregistered) posted on 12 May 2008, 16:30 0 0
its also very annoying having idiots call in asking for money on there bill, charges not valid my a**, you know you know where thiose charges came from and you know they told you about them charges too, quit acting stupid, and just pay your bills!!!!!!!!!!!!!!!!!!!!
10. VZWREP (unregistered) posted on 12 May 2008, 17:49 0 0
wow...im surprised you dont have customers beating your doors down trying to sign up with sprit with that great attitude you have! youre telling customers to pay their bills?!?! Sprint owes us (verizon) money! hahahaha wow youre funny
14. (unregistered) posted on 12 May 2008, 18:44 0 0
Honestly i work for a verizon premium retailer and some of the charges on the bills do seem to be made up. Im sure there is a reason but out of all the customers i port in, sprint bills are the most confusing.
9. (unregistered) posted on 12 May 2008, 17:23 0 0
How retarted is it that a Sprint rep would come on to this thread and post a comment like the one from sprintrep091, I wander what Mr. Hesse (Sprints new CEO), would say if he read that and if you would be man or woman enough to admit to him that you posted it. It's reps like you - inconsiderate, uncompassionate and without empathy who have no concept for what customer service truly is. You and other reps like you is one of the main reasons Sprint is in the trouble it's in. Sprint has a reputation for bad cust. sevice and confusing bills and they know it hence the reason they are trying to affect change in those areas. I've been a Sprint customer for over 5yrs, I pay my bill on time I'm contributing to those ARPU numbers as my plan is over $100 per month and I've experienced bad service and billing errors from Sprint (like activation fees strangely appearing on 3 seperate occassions and I hadn't activated any new service or made any plan changes or contract renewals on my account), should I just shut up and pay my bill, I dont think so. I think you should quit acting stupid and get with the program or find a career more suitable to that little outburst, cause it's obvious you shouldn't be working in Customer Service seeing how Customer Service Reps are paid to handle Customer Service Issues.
11. (unregistered) posted on 12 May 2008, 18:17 0 0
wow, that was pretty low man,i to am a sprint rep, but still want to give good customer service, you're the reason our company's gonna go down the drain
17. DP (unregistered) posted on 12 May 2008, 19:58 0 0
Yea, whatever sprintrep091. Either way, it is not too late. Before you can say "horrendous customer service", everything will be fine. Sprint's stock will be back in the late teens, early twenties-- it's all good.
18. (unregistered) posted on 12 May 2008, 20:46 0 0
I am the Original Poster: That person who supposedly is a Sprint Rep just proves the point, even if he or she does or does not work for Sprint. That is what the Supervisor told me... Just pay 50% of the charges... and keep paying your bill on time... because we can turn off your phone... Hmmm.... Poor service again is what is ruining Sprint ... ... ... The only good thing Sprint has is the SERO plan...
19. (unregistered) posted on 12 May 2008, 20:49 0 0
*******Sprint reported its first quarter earnings today and, as expected, news was not good. On the whole the carrier lost 1.09m customers, mostly from the postpaid sector. The carrier reported a $253m loss in operating income and $8.0b in revenue. The revenue was down 9% from 1Q07 and 6% from last quarter, and can be attributed to the loss of subscribers, as well as a 6% decline in ARPU to $56. Churn is at 2.45%, up from 2.3% last quarter.******* Ya know, I could go on and on about how Sprint has been a slow sinking ship and someone on any given forum would burn me for it. I could talk about how much the company is losing and how they don't compare to the other Cell companies and someone would blast me for it. I could talk numbers with everybody as living proof that Sprint is NOT the way to go and someone would tell me " ... you don't know what you're talking about. Get your facts straight...." Well, there it is .... in black and white ... in all it's glory. Sprint is simply M.I.A. in the cell phone industry and to prove it, I can .....oops, that's right, it's right there in the subject of this thread. My bad :-)
