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Sprint loses 135,000 customers on a net basis in the third quarter

Posted: , by Alan F.

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Sprint loses 135,000 customers on a net basis in the third quarter
Despite including results for the Palm Pre during an entire quarter, Sprint Nextel reported lower than expected third quarter earnings on Thursday morning. The carrier lost $478 million in the period, or 17 cents a share. Expectations were for a loss of 15 cents a share. In the three month period, wireless customers dropped by 545,000, almost double the 257,000 that left the wireless operator in the prior quarter. Including new subscribers, on a net basis Sprint lost 135,000 customers and that was the best net figure the carrier has reported in two years according to CEO Dan Hesse, "Sprint achieved its best net retail subscriber results in more than two years and improvement in both post-paid and prepaid gross subscriber additions in the third quarter," Hesse said, "We expect to see sequential quarterly improvement in both post-paid and total net subscriber losses in the fourth quarter of 2009." The nation's third largest cellular operator, Sprint will have to face a strong challenge by T-Mobile in the months ahead as the number 4 carrier has a new calling plan, financed handsets and some hot new phones that together take aim at Sprint. At the end of the quarter, Sprint had 48.3 million wireless customers, trailing Verizon and AT&T, the nation's number one and two ranked carriers respectively.

source: KansasCityStar

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posted on 20 Oct 2010, 01:44

1. vzwman (Posts: 385; Member since: 26 Oct 2009)


damn sprint what happened i think their not together anymore

posted on 29 Oct 2009, 13:36

20. htc_prep (Posts: 303; Member since: 09 Oct 2009)


honestly this is no surprise, i was a retentions account manager (the dept that you have to speak to in order to cancel) for 2 years at the location in Northern California. although i am i loyal sprint customer ( only because of the great plans and crazy internet speed) the company as a whole is truly a hodgepodge of mayhem and foolishness. the head wigs are constantly motivating their workers in every dept with bonuses spiffs and perks; so the reps are more focused on misleading the customers to further their (the reps) fallacious greed, so by the time they speak to the retentions department people are irate and want to cancel and be done with sprint and justly so. and although we reeducate the customer on sprints value and give them the correct adjustments, set them up on a payment arrangement and get them on the correct sprint plan to fit their needs with a rate plan analysis , customers were offered offers that couldnt be honored ie free high end phones, expired plans, loyalty discounts and bill adjustments and thats what they want and unnecessary headaches and escalation occur with no avail. and there is no way to get in contact with the rep who made the offers thus resulting in no accountability and customer dissatisfaction. with that being said i couldnt be affiliated with a company that had no respect for the people in which they serve, with out the customers their is no sprint. they have the network and plans so once they get the shady reps and ill thought perks sprint will be on track. by the way did i mention that it is their plan to shed them of their sub prime customers ( aka customers that are on the lower billing plans and those that have account spending limits. from the words of a center manager "we dont need customers like that, have you noticed t mobile takes anybody... they can have them, because we dont want to be them"

posted on 29 Oct 2009, 21:10

43. htc-guru (Posts: 3; Member since: 29 Oct 2009)


...

posted on 30 Oct 2009, 02:29

50. 20X0X0B545AHT (Posts: 20; Member since: 30 Oct 2009)


Yes, you are right they need to get rid of those shady reps. Which is odd to me when in the previous sentence you said you could not be affiliated with a company that had no respect for the people in which they serve And in the same paragraph you say you are a loyal sprint customer ONLy because you are $aving Greedy Money buy leaching off their GREAT (ANYMOBILE ANYTIME plans and their 3G/4G NOW network, which by the way is 2yrs (the amount of time you were employed) ahead of the competition. Come on htc_prep why don't you come clean and let us know why Sprint really let you go? Or did they Just Find Another Shady Rep. hmmm ........... food for thought ;)

posted on 31 Oct 2009, 05:21

59. htc_prep (Posts: 303; Member since: 09 Oct 2009)


now now there is no reason to denounce anyones integrity i passed all my qa audits perfectly b. i utilized my tools. but I QUIT to become a srudent to end up in a field where i wont be just a number. i can tell your a sprint rep an you mite be a good or you mite be a horrible one, idk nor do i care. im to grown for the online drama

posted on 31 Oct 2009, 18:30

62. 20X0X0B545AHT (Posts: 20; Member since: 30 Oct 2009)


Well htc_prep, your 50% correct and yes I agree to your online drama terms. (this will not extend my contract right?) Just joking..... Thank you for choosing Sprint.

posted on 29 Oct 2009, 10:44

2. jrcrow79 (Posts: 477; Member since: 02 May 2008)


they messed with my family plan 6times!!..who does that (sprint) cell services are great though, but CS is the worst!..even the business dept. is good CS..different people handle that side of the company

posted on 29 Oct 2009, 10:50

4. Hotzb22 (Posts: 105; Member since: 30 Mar 2009)


yea u right when u call business dept u dont get the reps from outside the US. but been a cust for 7 years no problems here

posted on 29 Oct 2009, 10:49

3. trentsinmypants (Posts: 324; Member since: 29 Jan 2009)


haha.....we still laugh at the idea of sprint sending letters to customers saying their service has been cancelled due to them not being able to service their needs since they call into CS too much...... *sits back and watches Sprint shoot themselves in the foot!*

posted on 29 Oct 2009, 12:13

10. JeffdaBeat (unregistered)


Actually, I thought that was the best idea for Sprint. Customer's complain and threaten to leave the company and Sprint gave them a way out. Why force people to stay if they aren't happy. Now of course, the other end of that would be Sprint improving their customer service...but those were the days under Gary Foresee.

posted on 29 Oct 2009, 11:21

5. vzw fanman (Posts: 1976; Member since: 11 Dec 2008)


hello don louie, please respond to this article.

posted on 29 Oct 2009, 12:00

9. DonLouie (Posts: 594; Member since: 22 Dec 2008)


I'm here and disappointed as well as other Sprint plan holders. What I don't understand is defectors going to less capable (ATT and T Mobile) , more expensive (ATT and Verizon) carriers. I see an exciting lineup of phone that is continuing to grow with less expensive, more inclusive plans but still no traction. vzw fanman, since you want to call me out i would like to do a comparison of what you have compared to me, hopefully you aren't an employee with an employee plan because I'm not on either. This is in response to your post about not taking Sprint even if it were free.

posted on 29 Oct 2009, 12:33

13. Fanboys Suck (Posts: 609; Member since: 12 Dec 2008)


Sad for Sprint, but remember when they were losing Customers by the boat-loads (about a year or two ago)?? Though they ended in the negative, looking at the positive, they are coming back around... or so it appears.

posted on 29 Oct 2009, 13:31

19. Doakie (Posts: 2107; Member since: 06 May 2009)


I'm disappointed in people who lose all sense of striving to be unbiased. My only real bias at this point is to my dollar. I have a few things I like, which sway my opinion on buying a certain device, e.g. Instinct and its lame BREW OS I love for some odd reason which lead me to drop too much money on the Instinct HD. But most of the time I dont love something so much that I hate other things out of loving one thing too much. I do hate Apple with a passion in all of its control freak forms therefore would never buy one of their devices, but thats not my love for Palm or Googles Android that is making me hate Apple. Apple earned the hate themselves. Either way, this whole response was in hating fanatic, or fanbois.

posted on 29 Oct 2009, 14:00

25. vzw fanman (Posts: 1976; Member since: 11 Dec 2008)


i'm a college student and do not work at verizon. and i'm very poor with only a work study job on campus. :-L

posted on 29 Oct 2009, 15:47

34. CRICKETownz (Posts: 980; Member since: 24 Oct 2009)


Having the cheapest plans don't make a better carrier. If that were the case....Jiminey Cricket Wireless would be number one. Sprint lacks innovation. Their phone lineup is terrible. The Palm Pre was supposed to be their savior but is a mediocre device (only weirdos who still tote Palm Pilots around are truly interested) and i guess their 3.5G with their WiMax which seems to be like putting LTE (4G) in the layaway until they can afford it. Coverage-wise Sprint is not all that bad and data-wise either but something is causing them to lose the amount of customers they do on a consistent basis. AT&T brings the iPhone to the table (for now), Verizon brings coverage and a new line up of devices to the table, but Sprint brings nothing substantial. The Palm Pre...sad attempt an exclusive device that no one wants really. You can offer unlimited everything for $5/mo all day but if everything else sucks you still lose.

posted on 29 Oct 2009, 15:48

35. CRICKETownz (Posts: 980; Member since: 24 Oct 2009)


Work study....lol

posted on 29 Oct 2009, 17:10

36. vzw fanman (Posts: 1976; Member since: 11 Dec 2008)


ha why is that funny bro??

posted on 29 Oct 2009, 18:06

39. DonLouie (Posts: 594; Member since: 22 Dec 2008)


A college student that wants to pay at least $80 to own a Storm on the Network. You are one of the funniest people here because ewither you 're a youngster or an adult going through mid-life crisis

posted on 29 Oct 2009, 18:38

40. theman10 (Posts: 93; Member since: 16 May 2009)


Correct, but your comments about Wimax didn't make sense 3.5, that was so stupid. 4G stands for 4th generation, not the speeds. You sounded so stupid.

posted on 29 Oct 2009, 20:04

42. vzw fanman (Posts: 1976; Member since: 11 Dec 2008)


i am 19.

posted on 29 Oct 2009, 21:59

44. ICanAffordVZW (Posts: 123; Member since: 15 Dec 2008)


Actually, I thought it was humorous. Anyone on this site knows that 3G and 4G stands for 3rd and 4th Generation respectively.

posted on 29 Oct 2009, 23:13

47. Kiltlifter (Posts: 742; Member since: 11 Dec 2008)


The way you articulated your hate for Apple is how I feel as well... They earned my hate by calling Microsoft a monopoly while they lock down everything they can and charge exorberant licensing fees to software developer. Who cares that there are 100,000 apps on the iPhone, there are only 20 3rd Party Software options you could buy for your MacinTrash computer. My love for Microsoft comes from 10 years of owning a PC and never having a single problem like all these douche-bags that download porn to their PC then wonder why they have a virus, or open up bittorrent applications and wonder why they get a worm. Microsoft has a 80-1 ratio of computer owners in the US, so odds are that more PCs will have problems out of sheer numbers. If you buy a $300 laptop from wal-mart from a brand you have never heard of, don't complain about problems.

posted on 24 Dec 2009, 09:21

65. swm4motoQ (unregistered)


No you so stupid, stupid! Why you so stupid?

posted on 29 Oct 2009, 11:41

6. tuminatr (Posts: 774; Member since: 23 Feb 2009)


actually that is not bad for sprint, if you liik at the last four quarters they almost have it turned around. Go sprint competition is great

posted on 29 Oct 2009, 11:53

7. bathomassr (Posts: 3; Member since: 09 Sep 2009)


I agree competition is great, but not on my back, come Thanksgiving make that 135,001! I love their plans which are by far the most inexpensive. Better phones, better coverage is worth the extra $40-$50 I'll have to spend on Verizon.

posted on 29 Oct 2009, 11:54

8. brikz4real (Posts: 173; Member since: 24 Dec 2008)


At last, I have some support for an argument I made almost four months ago. Back when PhoneArena posted an article about Sprint's new Unlimited calling plan, I replied saying that it still wouldn't matter for a company who's "best quarter" is defined by fewest net losses. Not to mention, the Unlimited calling plan doesn't work if you are in the Roaming areas ( I mentioned that as well ). But I still did not want to dis-credit the company and said that we should all wait til the 3rd quarter results come out. Well, here ya go .... In plain ole black and white .... or whatever color your screen is. Sad way to go for such a great company.

posted on 29 Oct 2009, 12:20

11. DonLouie (Posts: 594; Member since: 22 Dec 2008)


Where do you get the roaming from? Sprint has coverage throughout the country so my thinking is most are leaving for exclusive phones like the iphone or Storm. Subs are leaving from both IDEN and CDMA for those reasons. bathomassar, where are you and what phone are you using that is not giving you coverage because I was in a big metro area while traveling to boondocks and have had roaming but never to an extent where any of my phones new and old didn't work

posted on 29 Oct 2009, 13:44

23. zestee911 (Posts: 1; Member since: 29 Oct 2009)


I agree my only concern is that i do no have high speed Internet so i cannot use an airave, i have to go outside and into the parking lot to get decent service Now keep in mind i actually do customer service for Sprint via the chat program though i am not actually an employee of sprint so i just get a tiny discount on my Bill if i need to have an extra service just to get a them to sell me a feature or call retentions and beg for it why should i stick with them The phones are good, but the plans while all inclusive do not fit my oddball needs of low Min unl messages, and unl Internet

posted on 29 Oct 2009, 17:55

38. vzwman (Posts: 385; Member since: 26 Oct 2009)


hey louie sprint sucks

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