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T-Mobile introduces the Wireless Customer Bill of Rights

Posted: , by Alan F.

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T-Mobile introduces the Wireless Customer Bill of Rights
This past weekend, T-Mobile celebrated the third anniversary of its Uncarrier initiatives. During those three years, T-Mobile has launched ten Uncarrier moves. According to CEO John Legere, during this time period 30 million customers have joined T-Mobile, which is now the third largest carrier in the nation after surpassing Sprint last year.

For those who don't understand what the fuss is all about, Legere points out that during those three years the cost of data per GB has dropped a whopping 62%, and $1.2 billion in switching fees was eliminated. But the outspoken executive says that there is more work that needs to be done.

No matter which wireless operator you use, Legere says that every customer is entitled to certain rights. So naturally, he has drawn up the Wireless Customer Bill of Rights. The executive strongly insists that Verizon and AT&T (which he refers to as 'Dumb and Dumber') need to adhere to these basic wireless customer rights. 

The Wireless Customer Bill of Rights includes No Service Contracts, No Overage Penalties, Love Your Phone, Keep What You Pay For (with rollover data), Stream Without Fear (of using up your data allowance while streaming music or video), Roam Without Fear, Coverage Without Limits, and No-Haggle Business Pricing.

Besides the video from John Legere, T-Mobile produced a clip showing how the Wireless Customer Bill of Rights might have been presented in 1791 on Ye Olde CNN. Tap on both videos to check them out.






source: T-Mobile

17 Comments
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posted on 29 Mar 2016, 12:09 8

1. bubblechaos (Posts: 114; Member since: 04 May 2015)


John Legere. The hero we need, not the one we deserve.

posted on 29 Mar 2016, 13:00 4

3. tunewar123 (Posts: 13; Member since: 17 Mar 2016)


Someone please bring this CEO to Canada...

posted on 29 Mar 2016, 12:59

2. youlookfoolish (Posts: 173; Member since: 14 Dec 2012)


Yawn.

Shame old rhetoric. Legere is a buffoon. No contracts? So, what would you call Equipment Installment Plans?? A long term agreement where you guarantee payments IS a contract. In addition, he can crow about coverage all he wants. T-Mobile is still regularly rated last (by everyone not affiliated with T-Mobile.)

And finally no overages? 2G data is useless when you use up the fine print amount of high speed data he advertises as "unlimited".

T-Mobile sucks.

Legere sucks.

Make no mistake they are a FOR PROFIT company who cares little about customers they just advertise and differentiate. They are a company that is perpetually for sale. They are crap.

posted on 29 Mar 2016, 13:03

5. Justlooking (Posts: 37; Member since: 27 Aug 2014)


If you want unlimited high speed data don't be a cheapskate and pay for it. The mobile does have unlimited data available for a price.

posted on 29 Mar 2016, 13:38 6

6. GoTstan (Posts: 77; Member since: 25 Jul 2015)


Would u mind taking that rock over there and kick it for me? Dude the installment plan is a great thing. It allows the cunsumwr to spreed out their payments as opposed to paying phone the phone in one shot. U can if u want. And there's no interest applied either. It's such a win for ppl buying phones. U tried coming strong but it came off softer than baby sh!t

posted on 29 Mar 2016, 16:39

13. youlookfoolish (Posts: 173; Member since: 14 Dec 2012)


You aren't very intelligent are you? Your grammar and spelling alone allow anyone who unfortunately reads your post to believe you sniffed a little too much glue when you were younger.

You tried coming on strong but it came off softer than T-Mobile's coverage.

posted on 29 Mar 2016, 17:43 3

14. KetchupsMustard (Posts: 22; Member since: 18 Dec 2014)


Not everyones first language is English...

posted on 29 Mar 2016, 13:42 1

8. GoTstan (Posts: 77; Member since: 25 Jul 2015)


Kudos to that username of yours, irony at its best

posted on 29 Mar 2016, 15:45 4

11. Shauk (Posts: 29; Member since: 29 Mar 2016)


People complaining about EIP payments for a PHONE while on T-Mobile SERVICE sound about as stupid as people complaining about their car payments while blaming the gas station.

posted on 30 Mar 2016, 06:16

16. elitewolverine (Posts: 5111; Member since: 28 Oct 2013)


EIP is not a contract for service, but to pay off a device. You are not forced to buy EIP.

TMobile has never advertised full high speed unlimited data for all, however they do have this plan, if you pay for it.

2G is very usable, we are sorry if you cannot do so with that weak post. Can you watch video? no. But that is the point of BingeOn after all.

Independent tests have all shown TMobile in the vast majority of areas have either matched Verizon or beat them.

posted on 29 Mar 2016, 13:01 1

4. Exynos. (banned) (Posts: 177; Member since: 28 Mar 2016)


He calls Verizon and AT&T dumb? Wow, though Verizon is above T-Mobile by a long shot.

posted on 29 Mar 2016, 13:41 2

7. GoTstan (Posts: 77; Member since: 25 Jul 2015)


And verizon is a sleezebag company. The only reason they're revered so heavily is bc of coverage. That's it. Take that away and u got nothing, I repeat, nothing.

posted on 29 Mar 2016, 13:44 1

9. GoTstan (Posts: 77; Member since: 25 Jul 2015)


Tmo ftmfw!..........long live the note4!

posted on 29 Mar 2016, 14:20

10. niteiknight (Posts: 37; Member since: 02 Aug 2012)


"And finally no overages? 2G data is useless when you use up the fine print amount of high speed data he advertises as "unlimited"."

I'd rather be turfed to 2G speeds than pay $15 a GB in overages...

posted on 29 Mar 2016, 16:24 1

12. Jeradiah3 (Posts: 1031; Member since: 11 Feb 2010)


Im not going to bash other carriers, but I like Tmobile because its price and now its coverage. I left AT&T because the bill was too high. People have preferences and should be respected for them..................but its funny to see him go off on the other carriers lol

posted on 30 Mar 2016, 01:16

15. MrElectrifyer (Posts: 2293; Member since: 21 Oct 2014)


Damn John Legere, we really need you here in Canada.

posted on 31 Mar 2016, 00:10

17. robertdenaro116 (Posts: 55; Member since: 07 Mar 2016)


No it isn't customers still use unlimited especially me

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