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T-Mobile forcing older customers to upgrade to new plans

Posted: , by Alan F.

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T-Mobile forcing older customers to upgrade to new plans
T-Mobile has started informing some of its older customers that they have to switch to one of the carrier's newest plans.The goal is to have all of its customers converted by next year. Because T-Mobile is forcing the issue here, some of its older customers will have the right to leave the carrier without having to pay an Early Termination Fee until February 1st, 2014.  A T-Mobile rep says that, "...we strongly believe that customers will see the benefits of these new plans."

T-Mobile has led the industry with some innovative new plans. The carrier was the first of the majors to eliminate subsidized equipment pricing, first to offer multiple equipment upgrades in one year, and has just announced free unlimited global data in over 100 countries. In addition, new customers are no longer required to put down a deposit based on a credit check. While a credit check will still be conducted, it will be used to determine down payment amounts for new phones.

"In line with our larger focus to change industry norms and simplify the wireless experience for customers, we are reducing our total number of rate plans. For the vast majority of customers, their new plan will provide similar or better features at a comparable price. Maintaining thousands of rate plans is the norm in the industry, but it creates unnecessary complexity. Simple is better."-T-Mobile

A copy of a letter sent by T-Mobile to a current customer shows that the unnamed person is getting switched next month to unlimited talk text and data for $45 a month.

T-Mobile is moving its grandfathered account holders to a new plan

T-Mobile is moving its grandfathered account holders to a new plan


source: TmoNews

7 Comments
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posted on 16 Oct 2013, 03:43 2

1. ardent1 (Posts: 1991; Member since: 16 Apr 2011)


The correct way is to let the customer know their plan is toast, but continue to honor the original agreement until the contract expires OR provide a strong bribe to get people to change to a new plan.

T-mobile like any other carrier is in the business to serve its customers, and not have the customers bend to the company's will.

posted on 16 Oct 2013, 06:20 4

2. JC557 (Posts: 848; Member since: 07 Dec 2011)


It seems that the new plans are cheaper than the old grandfathered plans so it shouldn't be a problem really.

Now they just have to start shading in their coverage map and I'm there.

posted on 16 Oct 2013, 14:41

5. WirelessCon (Posts: 309; Member since: 11 May 2010)


Yeah,T-Mobile's coverage is practically worthless for those who travel within the U.S.

posted on 16 Oct 2013, 20:27

7. JC557 (Posts: 848; Member since: 07 Dec 2011)


Not really, they're quite good in major metropolitan areas and major highways. They just need to expand some more so that I can get T-Mobile service in the country, backwoods and certain racing venues I participate at.

Traveling outside of the US the unlocked SIM works wonders though my Verizon LTE phone has that covered as well.

posted on 16 Oct 2013, 07:22

4. Topcat488 (Posts: 1112; Member since: 29 Sep 2012)


I haven't lived in the U.S.A. for the last 30yrs Sir, but i would wager that deep in T-Mobiles Contract it states something like,,,, "We have the right to change the Terms of this contract at any time...". In small tiny letters. :(

posted on 16 Oct 2013, 14:56

6. Larry_ThaGr81 (Posts: 294; Member since: 26 May 2011)


I'd gladly settle for being able to leave the carrier without having to pay an early termination fee.

posted on 16 Oct 2013, 06:35

3. xtroid2k (Posts: 323; Member since: 11 Jan 2010)


I thing T-Mobile knows it will never have the coverage of its larger rivals so it makes up in program what it can't do in the network side of things. Don't get me wrong, they are working on there network, but we all know the truth.

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