Report: Providers and smartphone manufacturers we can trust
Let's start with the carriers. This survey indicates that you will face few problems when you take calls with Verizon and T-Mobile, while AT&T is rock bottom in that department. That's illustrated by John Moncure, owner of an iPhone 3G:
"Sometimes walking from one side of the house to the other - and I live right downtown in the county seat - I lose connectivity. I like the iPhone, it's a good machine. If it were available with all the providers, I would pick the provider that gave me the best service--and I don't think that's AT&T, not out here"
On the other hand, T-Mobile is the leader in the phone support table and this along with its call reliability bodes well for the fourth largest US carrier.
On the manufacturers' front, Apple customers are happy and Motorola is the most reliable brand. The same flattering words can't be said about RIM. The Canadian manufacturer is described as below-average in almost all reliability and usability tests, but it has another problem as well. Because it targets the business user, the younger generations tend to support Apple, HTC and Android-powered phones. RIM's share of the smartphone market is shrinking all the time and only time will reveal whether it will manage to fight back to the top of the smartphone business.
This report is consistent with another survey we have posted for you and it trashes the "AT&T has 60% faster cellular speed compared to Verizon" notion. Tell us what you guys think is the most reliable smartphone manufacturer and US carrier.
1. PHONE_FREAK (Posts: 51; Member since: 20 Oct 2010)
From my experience, t-mobile's coverage is pretty spotty. I think this should have been mentioned.
8. BobbyTaba (Posts: 316; Member since: 11 Aug 2010)
I did speedtest with my friends iphone 4 and my Droid incredible and his got 2.43mbps. I got 1.2mbps. But I tested it on the internet I destroyed his phone in speed to every site we went to.
2. clevername (Posts: 1435; Member since: 11 Jul 2008)
It's hard to take someones word about coverage in their house. Not that theyre lying but that 1500 sq foot area of the nation cannot speak for a carrier as a whole. My neighborhood for example is reverse. VZW gets 2-4 bars, not too consistent, also has slow data. Horrifically slow, takes over 2 minutes to load phonearena on her droid2. My brother cannot even connect a call on tmobile unless he walks into the parking lot. Even then he's happy just to get a text. Sprint doesn't drop calls over here at all to my knowledge and has decent evdo speeds but no wimax. And AT&T has 4-5 bars, not a dropped call and data speeds between 2-3 mbs. 1.6 at the slowest during peak hours.
But that's where I live, and I'm in a huge metropolitan area. Go to frisco and the survey holds true. my point is these surveys are good for sales but consumers should pay attention to what they see. Not read or hear.
3. giorgio77 (unregistered)
My experience with all 4 carriers go this way from Verizon I get a big bill with bad service but good coverage at&t iPhone 3gs good phone bad call quality with a lot of drops t-mobile nexus one excellent phone spotty coverage I mean really spooky coverage but good customer service hardly get 3g cover get the my touch 4g for my wife hardly found good coverage in 4 cities that I travel to every two weeks. Now I have sprint the Evo best 3g coverage and 2 of the cities 4g really excellent and very fast download but you need two batteries on hand specially that I travel for my job had Sprint Evo for 2 month and I must say I received equal customer service with sprint to the t-mobile love t mobile but even when my wife get my Evo for 2 weeks and I took moth me the my touch 4g hardly get good coverage and the 4g not as fast as the Evo not even close I get 1.7 mbps were with the Evo I get 6-7 mbps. she won't the Evo because not just beautiful as she said but very fast phone. Sorry t-mobile your 3g not that good but good customer service. Now my nexus one my iPhone and Droid staying in the box.
5. Droid X Doug (unregistered)
It really depends on what coverage is available in the areas you frequent most. I have a 5 day commute to work each week and there is one part of the commute that AT&T has a 100% dead zone on. There are other areas that I frequent during the week where T-Mobile has no coverage. For me, that means Verizon or Sprint. For the moment, I am on Verizon with the Droid X. Depending on what happens regarding 4G coverage, I may move or I may stay with Verizon.
For me, coverage trumps phones.
6. Sheperd (unregistered)
Funny how some sheep will go to a really crappy network just to have an over-rated phone.
7. joe346 (unregistered)
verizon is coming out with new 4g pricing plans in February..I DO need voice n data sametime for work so I will wait for it..Sprint and their hidden charges bill isnt what I want to deal with again as I had a $400 bill back down to $0 after 3 hours of explaining
9. Rawrzellers (Posts: 224; Member since: 22 Aug 2010)
I live on an island where everyone has spotty coverage, however where most people gain and drop bars randomly my T-mobile service usually stays about the same at 2 - 5 bars depending how far away from town I am. The only place where no one can get signal other then AT&T customers is in one town. However with the exception of that dead zone town I say T-Mobile gets the best coverage above anyone else here.
10. donpeppino9 (Posts: 67; Member since: 24 Jan 2010)
aside from the carriers i'm suprised rim is low on reliability scores. what is reliability based on? its not like rim's advertising the best media and internet experience on their phones. sure they may not be number 1 for quality but in general their phones are put together well with good material and craftmanship. their call quality is good to excellent and is pretty reliable when it comes to reception and not dropping calls.
if anything, not to bash iphone so lets not start, the iphone should have had lower scores due to reception issues and dropped calls, not to mention the grip of death.
what is reliability based on?