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Motorola to replace defective Nexus 6 devices suffering issue with detaching back-plate

Posted: , by Maxwell R.

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Motorola to replace defective Nexus 6 devices suffering issue with detaching back-plate
We have not been seeing widespread reports of this issue, but there appear to be a few Nexus 6 devices suffering a build-quality failure where either the back-plate loses adhesion to the chassis of the device, or the back-plate is pushed off due to an expanding battery, depending on whose account you read.

Where one issue could be construed as a simple manufacturing deficiency, the other issue over an expanding battery is possibly cause for a bit more concern.

One Nexus 6 user took to Twitter to contact Motorola Support over having not one, but also a second replacement Nexus 6 lose adhesion on the back plate. Another Nexus 6 user claimed on Reddit that the issue of his device disassembling itself was due to an expanding battery.

To their credit, Motorola acknowledges that it has seen “a few” bad devices in the mix and is prompting customers to contact the company’s customer care team. You can also try bringing the device back to the point of purchase as having something like this happen (without dropping it) is a manufacturing defect.

By accounts we have seen so far, it looks as though Motorola and the carriers have been on the up-and-up for replacing affected units, so if you find yourself with a defective Nexus 6, you should not encounter too much of a problem getting it replaced.

Have you had any issues with your Nexus 6?

sources: Phandroid via Android Authority

122 Comments
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posted on 17 Jan 2015, 21:17 1

1. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


Man this launch has been one huge mess.

posted on 17 Jan 2015, 21:22 16

2. tedkord (Posts: 10663; Member since: 17 Jun 2009)


Why? There were only 9 people affected?

posted on 17 Jan 2015, 21:43 16

6. Salazzi (Posts: 537; Member since: 17 Feb 2014)


If it was Apple, you'd be screaming "it's definitely more than 9!!".. oh wait.. already happened.

posted on 18 Jan 2015, 09:22 2

46. tedkord (Posts: 10663; Member since: 17 Jun 2009)


I think your sarcasm meter needs calibration. I was highlighting the hypocrisy of his reaction.

posted on 18 Jan 2015, 11:02 1

73. E.N. (Posts: 2610; Member since: 25 Jan 2009)


His sarcasm meter is spot on

posted on 18 Jan 2015, 11:26

76. tedkord (Posts: 10663; Member since: 17 Jun 2009)


You should stop in for a checkup, too.

posted on 18 Jan 2015, 14:40 1

97. E.N. (Posts: 2610; Member since: 25 Jan 2009)


lol, clearly its you that needs calibration. Poor delivery on your part. Hopefully your detaching backplate jokes are better than your sarcasm. Oh wait...it's not an iPhone defect...you don't really care.

posted on 19 Jan 2015, 02:00

113. BobbyBuster (banned) (Posts: 854; Member since: 13 Jan 2015)


You didn't know that iP6 sold hundreds of times more than N9?

Which means it would be thousands of people in proportion.

posted on 19 Jan 2015, 01:56

112. BobbyBuster (banned) (Posts: 854; Member since: 13 Jan 2015)


#Swellgate

posted on 17 Jan 2015, 21:55 6

9. Commentator (Posts: 3669; Member since: 16 Aug 2011)


Man how did I know that you'd have the first comment and it would be something launch-related?

posted on 17 Jan 2015, 23:24 1

21. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


What's your point?

posted on 18 Jan 2015, 01:52 4

26. Planterz (Posts: 2037; Member since: 30 Apr 2012)


That you're boring and predictable?

posted on 18 Jan 2015, 05:48

31. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


I didn't ask you.

posted on 18 Jan 2015, 09:22 1

47. tedkord (Posts: 10663; Member since: 17 Jun 2009)


Hey Planterz, what do you think of Mxy?

posted on 18 Jan 2015, 16:21

100. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


Don't be salty.

posted on 18 Jan 2015, 03:00 2

27. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


That you're obsessed with Motorola like a dog is obsessed with sniffing butts. It's disgusting.

posted on 18 Jan 2015, 05:49

32. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


You must have some sick fantasy there. I don't need to know about it kid.

posted on 18 Jan 2015, 07:25 2

37. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


You already know about it. You're secretly in love with Motorola. Just admit it.

posted on 18 Jan 2015, 07:39

38. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


Do i look like sniggly to you?

posted on 18 Jan 2015, 08:49 2

42. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


No, not at all. He's intelligent.

posted on 18 Jan 2015, 12:54

89. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


Much more than I can say for you.

Checkmate.

posted on 18 Jan 2015, 16:56 1

102. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


Oooooooh, you said checkmate. You've clearly won this argument. I concede.

posted on 18 Jan 2015, 18:19

106. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


Of course I won the argument.

posted on 19 Jan 2015, 15:21 1

117. iOSLMFAO (banned) (Posts: 290; Member since: 15 Dec 2014)


Saying "I know you are, but what am I" (which is basically what you said) is hardly "winning". It merely highlights your immaturity and lack of wit.

posted on 19 Jan 2015, 15:21

118. iOSLMFAO (banned) (Posts: 290; Member since: 15 Dec 2014)


"I know you are but what am I" is your best response, how sad.

posted on 18 Jan 2015, 09:06 2

43. elitewolverine (Posts: 5117; Member since: 28 Oct 2013)


And yet you cannot even comment on the topic at hand, simply attacking someone. That is usually an indication of low intelligence...

In reality it has been kind of a mess, however, sucks that it happens and glad that they are taking care of it.

posted on 18 Jan 2015, 09:33

55. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


I'm going to guess you're replying to me, even though you actually replied to comment #9--another sign of low intelligence. But perhaps you're right, it's quite easy to lower yourself to another's level when it's what you're surrounded by.

posted on 18 Jan 2015, 12:53

88. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


I love the high and mighty who likes to belittle people being a salty pompous person. It just shows you how insecure they are.

And yes g2a if you aren't catching on, I'm responding to you.

posted on 18 Jan 2015, 13:50

96. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


Clap, clap, clap. Here's a cookie from my high & mighty throne. Enjoy.

posted on 18 Jan 2015, 18:18

105. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


Nah you keep it as your treat.

posted on 17 Jan 2015, 22:03 4

12. djk4363 (Posts: 18; Member since: 23 Apr 2013)


Apple would never admit to a manufacturing defect nor will it replace anything. Such egotistical beasts.

posted on 17 Jan 2015, 22:48 6

15. darkkjedii (Posts: 20071; Member since: 05 Feb 2011)


Apple wouldn't replace anything lol? Yeah ok!

posted on 17 Jan 2015, 23:23 4

20. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


I know right? Never had a problem with Apple replacing anything.

posted on 18 Jan 2015, 01:16 1

24. Cicero (Posts: 860; Member since: 22 Jan 2014)


I never have to replace anything made by Samsung, Sony or Asus. On the Apple side the battery of 3GS is inflated and expanded the case. Until now.

posted on 18 Jan 2015, 09:08

44. elitewolverine (Posts: 5117; Member since: 28 Oct 2013)


Come work with me. In one day you will not even want to buy a note 4, s5, s4 (which has a sim card read defect).

The IMEI list is a range of devices that may potentially be impacted, however not all devices are impacted by this error.
•000001 - 585557 (black)
•000001 - 620714 (white)

They are the most exchanged product we have at my work, well above Apple.

posted on 18 Jan 2015, 09:26 1

50. tedkord (Posts: 10663; Member since: 17 Jun 2009)


Of course, you can't account for devices returned for replacement at the Apple stores. Those other phones, bought through you, have to be returned to you. IPhones can also be replaced at Apple stores.

posted on 18 Jan 2015, 08:35 1

41. darkkjedii (Posts: 20071; Member since: 05 Feb 2011)


Never ever Mxy. That was a funny post by djk4363 man.

posted on 18 Jan 2015, 09:36 2

58. tedkord (Posts: 10663; Member since: 17 Jun 2009)


Go to oneofthenine.com to read up from plenty of folks who had problems returning Apple products.

posted on 18 Jan 2015, 09:52

64. AfterShock (Posts: 3698; Member since: 02 Nov 2012)


Them iphone fellas around time of Antennagate ip4 might argue that some with you.

posted on 18 Jan 2015, 10:40

69. darkkjedii (Posts: 20071; Member since: 05 Feb 2011)


Yeah I know I had my issues with it, but just like Moto will with this, Apple fixed it.

posted on 18 Jan 2015, 10:53

71. AfterShock (Posts: 3698; Member since: 02 Nov 2012)


Not trying to get into it with you here DJ..., but didn't cure involve buying a silicone bumper?

posted on 18 Jan 2015, 11:22

74. darkkjedii (Posts: 20071; Member since: 05 Feb 2011)


No, it's was actually fixed with an antenna redesign. The bumpers were a patch, but it's moot now. The bumpers were free for a while

posted on 18 Jan 2015, 12:20 1

85. AfterShock (Posts: 3698; Member since: 02 Nov 2012)


Thanks.
It took some effort from public an media to get it rolling iirc,
and that is a key difference that matters to me as a consumer.

The "You're holding it wrong" edition.
8)

posted on 18 Jan 2015, 11:28

77. tedkord (Posts: 10663; Member since: 17 Jun 2009)


And that's why it was OK. Apple did the right thing, offering either a bumper or full refund. The only thing they did wrong was denying it was an issue, and lying about all phones having the same issue.

posted on 18 Jan 2015, 11:42

81. darkkjedii (Posts: 20071; Member since: 05 Feb 2011)


Yep, they should've had a much better initial response to the issue. I like how Tim has handled the press, more so than Steve did. Cooks led to a more open Apple IMHO.

posted on 19 Jan 2015, 15:23

119. iOSLMFAO (banned) (Posts: 290; Member since: 15 Dec 2014)


Bro "You're holding it wrong", rememnber that bro? Bro, apple literally said you're using a phone wrong, bro, instead of replacing the defective units. Bro. Bro, apple is notorious, bro, for not admitting they put out a defective product, bro. Bro, you know this, bro, don't even try to deny that.

Bro.

posted on 18 Jan 2015, 06:28 3

35. SuperAndroidEvo (Posts: 4813; Member since: 15 Apr 2011)


Nothing is perfect. Man you have such a chubby over anything Motorola & Nexus 6...

Geeezzzz!

posted on 18 Jan 2015, 07:39 1

39. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


I speak of the truth.

posted on 18 Jan 2015, 09:26

51. tedkord (Posts: 10663; Member since: 17 Jun 2009)


When? All I've ever seen you speak of the Gospel of Apple.

posted on 18 Jan 2015, 09:58

65. AfterShock (Posts: 3698; Member since: 02 Nov 2012)


Many think that what they think, is the answer or the truth in their own mind.

On the outside of their heads as they appear to the rest of the universe as bat s**t crazy ifan.

posted on 18 Jan 2015, 09:23

48. cdm283813 (Posts: 313; Member since: 10 Jan 2015)


No phone is perfect in my book. This is my first time even hearing about this and Motorola is already stepping to the plate. Technically the consumer should not have to because each and every Nexus should be under warranty.

posted on 17 Jan 2015, 21:39 4

3. g2a5b0e (Posts: 3722; Member since: 08 Jun 2012)


Yet another reason I am glad I went with the Note 4.

posted on 17 Jan 2015, 21:41 4

4. EC112987 (Posts: 600; Member since: 10 Nov 2014)


Same here, my N4 impresses me everyday

posted on 17 Jan 2015, 21:42 4

5. tedkord (Posts: 10663; Member since: 17 Jun 2009)


Can't be beat.

posted on 17 Jan 2015, 22:23 7

13. Derekjeter (Posts: 813; Member since: 27 Oct 2011)


Your kidding right? The note 4 had more than 9 people who couldn't close the back plate completely. The corner next to the head phone jack always stayed open. I took my Note 4 back and when they were about to exchange it, i checked the new one and it had the same issue. Plus Samsung never offered to exchange the plate or admitted to having an issue.

posted on 17 Jan 2015, 22:44 6

14. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


Gapgate

posted on 17 Jan 2015, 23:09 3

17. Derekjeter (Posts: 813; Member since: 27 Oct 2011)


I had the Note 4 and let me tell you i love my nexus, its so much faster.

posted on 17 Jan 2015, 23:23 2

19. Mxyzptlk (Posts: 12031; Member since: 21 Apr 2012)


Of course it is. Samsung has so much bloat and toggles on their devices that it's prone to running into lag.

posted on 18 Jan 2015, 13:31

92. tedkord (Posts: 10663; Member since: 17 Jun 2009)


And yet, pretty much every professional reviewer ranks it as the best big smartphone on the market, better than the iPhone 6+. Not bad for a phone that's "prone to running into lag."

posted on 18 Jan 2015, 17:10

103. cripton805 (Posts: 1431; Member since: 18 Mar 2012)


Well, at least they don't get "laggier" with updates like every iPhone.

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