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Microsoft to announce recall of Surface Pro power cords due to overheating threat

Posted: , by Alan F.

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Microsoft to announce recall of Surface Pro power cords due to overheating threat
It took Microsoft until the Surface Pro 3 to finally get things right. But when it did connect, the third-generation of the Surface Pro was a home run for the manufacturer. The tablet was a hit, and was named one of Time's top 25 inventions for 2014. The Surface Pro 4 is also a hit and took the top spot when we handed out our awards for the 2015 tablet of the year.

What brings us jogging through memory lane is a report that Microsoft will recall the power cord on the Surface Pro, Surface Pro 2 and Surface Pro 3 models sold prior to July 2015. According to Microsoft, some of the cords on these models have ended up twisted too tightly, or bent. As a result, these cords are in danger of overheating and starting a fire.

While a statement from Microsoft says that a very small number of Surface Pro users have had an issue, the potential is there for more widespread problems. Microsoft said that it will announce the details of the recall shortly, with some expecting the announcement to take place this coming Friday, January 22nd. Those turning in their power cord will receive a new one that has been improved to prevent the problem from occurring again.

"As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly."-Microsoft

If you own one of the affected models, make sure you check in often. As soon as Microsoft reveals the details of the power cord exchange, we will pass it along to you.


source: Channelomics via ZDNet

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