BlackBerry Storm 2 out as soon as next month?
This article contains unofficial information.
A June launch for the Storm sequel would make a crowded smartphone marketplace even more crowded. With the Palm Pre set for a June 6th launch followed two days later by the opening of Apple's annual WWDC, which traditionally has been the setting for important iPhone news, there is a risk that a remade Storm 2 could get lost in the shuffle.
All of this information could be rather upsetting for those who own the first BlackBerry Storm. With a sequel well on the way to being released, Verizon and RIM might have no further interest in upgrading the 22.214.171.124 OS that is the last officially recognized build from Big Red. And if there are no more upgrades or fixes for the initial model, will there be some kind of trade-in plan offered for those early adopters? After all, it was only about two weeks ago that an executive assistant to Verizon Wireless CEO Lowell McAdam told us that the OS upgrade for the 9530 was coming soon and would fix all of the problems on the handset.
source: BlackBerryOS via Electronista
1. anthonybmancini (Posts: 8; Member since: 03 Apr 2009)
lol.. if this does indeed happen, verizon BETTER offer a trade in plan. actually, either way ill be set. ive had my storm replaced two times already, third one grants a new phone. so this could be my third replacement and make them give me this. then again, everyone is eligible to do that since they all have problems. eh, we will see. if the storm 2 is released and is indeed that much better, ill get it. i dont mind mine too much now but it does have its major flaws. its either storm 2, tour, or omnia for me. hell, even dumb it down to the envy touch and save money. time will only tell.
4. Fan_of_Fanboys (Posts: 101; Member since: 13 Nov 2008)
You get the option for a new phone after 3rd replacement. Not the 3rd replacment itself. So you have one more to go. Of course always at stores discretion.
8. leeyelinek (Posts: 1; Member since: 20 May 2009)
Stay out of the stores for replacements, they will always try to find a way to keep you out of a new phone, use the 611 number for trouble, it takes about 15 mins on the phone and you will have fed ex at your door in three days.. I'm on my third storm and the damn screen keeps getting harder to push in at the corners. I was offered a new phone so I went back to the Voyager.. other than an occasional dropped call from a stupid restart, its a good phone, I will use this till the envy 3 comes out next week then use the 30 day trade in for that one. The frustration I am having with the storm and the delay in the updated software, I don't feel guilty about using a brand new phone for a week and giving it back!
9. VZWEMP (Posts: 144; Member since: 11 Dec 2008)
please...not at my store. we're pretty crafty. i guess that why we lead our region (northern cali/nevada). dont make judgments based on a few stores. Verizon is all over the country and to be honest depending on the store mgr and reps one could be like night and day compared to another.
20. killingthemonk (Posts: 52; Member since: 19 Feb 2009)
BTW, it's the third replacement in a 90 day period.
22. PapaJay224 (Posts: 866; Member since: 08 Feb 2009)
and its 100% descretionary, NOT gaurenteed...Nothing looks more suspicious than a WHOLE bunch of problems happeneing once a new Storm comes out...Cmon people were not stupid...
31. BigRed83 (Posts: 143; Member since: 19 May 2008)
During the manufacturer warranty period, if there are three exchanges due to warranty/manufacturer defect problems in a 90 day window, the third exchange allows for a new device. There is a matrix that assigns a replacement device for the device being presented; you don't get to choose. As previously posted, these decisions are handled at store level, NOT by customer service!! While it is possible that the Storm2 would be added to the matrix, it won't be that way out of the gate. The current replacement for the Storm is the Curve. The other ramification of this procedure is that your upgrade date gets set back 20 months (on a 2 yr contract), but your contract date is not changed. One additional tip: If you like to use a LEAKED os, downgrade it to .75 (or current release) before going to the store; else they will ask you to downgrade the OS, remark your account, and hope you have a nice day.
32. vzwtechbill (Posts: 175; Member since: 16 Mar 2009)
I'll top even that...to reduce the amt of new equipment we send out, we give Certified Like New Devices, battery and charger instead of a new phone. Then we move your upgrade dates (and occasionally contract dates, depending). Haven't gotten any training yet, but at same time, we expect everyone to throw fits when a new desirable device comes out...
3. heavybreathing (Posts: 276; Member since: 26 Feb 2009)
Thats what happens when you get a buggy phone like the Storm...its so crappy even Blackberry gives up on it.
5. The Godfather (unregistered)
BB Storm 2 FTW word But if they do not offer a trade in program or early upgrade of some sorts, with no official OS update either, I will be expecting VZW churn rate to go through the roof.
6. SellPhones82 (Posts: 569; Member since: 11 Dec 2008)
I can't believe I'm saying this but, great comment Godfather! The fact that they are launching the next one 8 months after the original leads me to believe this may be more of a refreash or at least what they wanted the first Storm to be. Like you said it they do not offer early upgrades to current Storm users and no more firmware upgrades it could get ugly!
7. Fan_of_Fanboys (Posts: 101; Member since: 13 Nov 2008)
While I understand from a consumer POV, and agree churn will go up and there will be some pissed customers, VZW does not owe them an upgrade. The people who bought the shitty 2006 Tundra didnt get a special deal when they made a infinitely superior model the following year. Or the guy who bought a house Dec 31st, 2008 doesnt get an extra break even though the guy who bought his Jan 1st 2009 got $8,000 that he does not have to pay back. I bought Storm and will try to find a way to get the new one but VZW, or any other carrier, does not owe me anything. We signed the 2 year contract. Just being technical.
16. SellPhones82 (Posts: 569; Member since: 11 Dec 2008)
I understand what you're saying but they also said there would be updates which at my count there has only been one "official" update which did take care of some of the problems. As long as they keep updates coming or offer the Storm 2 software to original Storm owners (a la first gen iPhone and 3G iPhone) all will be good. Also not to be a stickler but I bought a house in August of 08 and got the $7,500...I want to say it went back as far back as homes purchased in July of 08 through some point late this year. Also I'm not saying give them the phone for free but at least give them back there "new every two" discount and let them pay what a new customer would for the phone. Don't get me stated on POS cars...I own an 02 Exploder and just google Explorer transmission problems and you will see that I mean. Again no recall becasue Ford says it is not a "safty issue" but yet there are 14 service bulletins regarding tranny problems.
18. Fan_of_Fanboys (Posts: 101; Member since: 13 Nov 2008)
I agree about the software updates. It is ridiculous and hopefully they continue updates after new storm released. The housing thing you missed the point. The $7,500 was a tax credit that must be paid back and applies to 2008. The $8,000 is a credit that does not need to be paid back. It is yours to keep. Big difference. Yeah not an Explorer fan.
21. Fan_of_Fanboys (Posts: 101; Member since: 13 Nov 2008)
Oh I do. Running .141 now and will have .148 when I get home. But majority of users have never heard of crackberry or know about software leaks. In fact 10% Storms sold still have .65. They sent us an e-mail making sure we check that when Storm users call in.
26. vzw fanman (Posts: 1974; Member since: 11 Dec 2008)
people shouldn't own a bb if they dont know about crackberry or other blackberry support websites.
10. The Godfather (unregistered)
Technically Fan of Fanboys If the so called 2006 Tundra was so faulty and practically non-operational for most users , and the only known way to fix this busted up Tundra was to go to search for yourself for a garage in an alleyway somewhere and trust someone you didnt know to fix all its issues ( yes I am refering to the posters on crackberry.com that constantly find these leaked OS that VZW employees can NOT direct the customers too even though we use the leaked OS on our Storms ), then that would have a RECALL done on it and the manufacturer of said vehichle would owe you an upgrade AT NO EXPENSE to you whatsoever since they sold you a lemon ( I know this because I once owned a Suzuki Sidekick LOL). So your logic is actually way off base and technically VZW and RIM owe us all a new Storm that works like it should for FREE. Thanks BB Storm 2 FTW
12. Fan_of_Fanboys (Posts: 101; Member since: 13 Nov 2008)
Well techinically the truck runs, and the Storm makes calls. So no recall needed. And they dont give you a new truck, they swap out parts on the current truck (unless it is major and that is done on case by case basis, not a recall for new vehicle for a model year). It just is not a very good truck (based on what trucks are designed to do) and it just may not be a very good Blackberry (based on what Blackberries tradtionally do) but it does meet the minimum requirments of working. Just could work better. And technically they have replaced (alot) of Storms. And a lemon is different from a recall. I sold cars for 2 years (you can imagine why I don't do it anymore.) I never said the Tundra (or Storm) was non-operational. Just said they werent as good as upcoming models. And when they replace lemons, minus rare exception, they dont upgrade you. You get a new version of current model. Of course always exceptions. Thanks BB FTW
13. ICanAffordVZW (Posts: 123; Member since: 15 Dec 2008)
If your Blackberry Storm was indeed a "lemon" then this phone would be considered DOA and you would have been swapped out for a brand new device within you 30 day worry free guarantee. Seeing as how hundreds of thousands of Blackberry Storm owners are happy with their devices (including 4 sales reps in my store), neither Blackberry or VZW have deemed this product necessary for a recall. So if the product isnt recalled, then neither Blackberry nor VZW owe anyone an upgraded at no cost. All of this is moot because there is no way this phone is coming out next month. I know this for a fact...trust me... I understand that its frustrating to have a high end phone that doesnt live up to its expectations, hopefully VZW will approve a software update to fix those glitches that many people have with their Storm's.
23. PapaJay224 (Posts: 866; Member since: 08 Feb 2009)
ITS JUST BUISNESS ITS JUST BUISNESS ITS JUST BUISNESS ITS JUST BUISNESS ITS JUST BUISNESS ITS JUST BUISNESS ITS JUST BUISNESS
27. vzw fanman (Posts: 1974; Member since: 11 Dec 2008)
i know its the internet and i could care less about spelling my self. but dude you really suck at spelling in every post you make..are you doing it purposely? have you gone to school before?
29. attsucks (Posts: 139; Member since: 24 Mar 2009)
You are one to talk "my self" It's myself, so quit correcting people. Do you know that you have to capitalize every first letter of a new sentence? Time to go to summer school.
30. vzw fanman (Posts: 1974; Member since: 11 Dec 2008)
i don't believe i mentioned grammar son, just spelling.
35. attsucks (Posts: 139; Member since: 24 Mar 2009)
Right and you spelled myself wrong moron.
17. sinfulta (Posts: 269; Member since: 11 Dec 2008)
That phone is a little on the slow side, but other than that it works. I'd say 80% of the users (Because the phone is a trend right now) don't know how to use the phone. It's almost always user error, not knowing how to close applications because people hit the end key thinking that's how they close stuff on a BB. Or they don't take a second and go into the screen and keyboard menu, to turn up the Hover speed and scrolling etc. They leave it on the default. I'm consistently showing my friends how to use this damn phone and how it works... and once I show them they are like "Oh wow" that makes sense or "Why didn't they tell me that at a store". My response is usually like: "Maybe you shouldn't buy something you don't know how to work". Guess that's where that saying comes from when you buy the first of anything and it's new for the market or new from a vendor: " Your the guinea pig". Too bad so sad. Thus why I don't own one. To be honest with you, I'm actually shocked my HTC Diamond works so flawlessly, especially since it's windows. I almost passed out when I made it a week and didn't have to do anything. It just worked!
24. allboutverizon (Posts: 66; Member since: 20 May 2009)
I swear for everything. Verizon better offer some type of trade up program, like AT&T did when they went from the Iphone to the Iphone 3G. Cause they are going to have alot of unhappy Storm customers. If they don't offer a trade up program, I fully plan on getting rid of Verizon and going to a different company. In my opinion the first generation Storm is BS, they should have worked on getting the software for that correct.Now I seewhat customers are still sitting on .75, because they are focused on making a second generation. I don't need to call customer service and play games. Mine is simple, trade out or I am out, I have no time to debate and I am giving you money, along with all the other customer who bought the Buggy Storm. That's just mean and greedy as a company, the phone just came out I mean dang. So you're telling customers they have to spend $500 plus dollars to get a new one, because most are not eligable for an upgrade. BS....!
33. metalpoet (unregistered)
if you dont like what verizon is doing then go ahead and go to att and get the iphone, but i can promise you that you wont get signal but u can have ur stupid precious iphone
25. Whateverman (Posts: 3242; Member since: 17 May 2009)
Why is it that many customer's first and only option is to cancel their service? I can't wait for the Storm 2 to come out either but if phones need to be replaced, I'm sure they will be. Why the uproar now?
28. allboutverizon (Posts: 66; Member since: 20 May 2009)
Because when customers, and I am not only speaking for myself. I am speaking for all customers, they should be paying for quality equipment, not faulty equipment. This phone has been out for what? 8 months now and instead of them fixing it and patching it with better software. Verizon pretty much said scratch that, lets just put out a new phone, while the 1 million plus customers that have the BB Storm suffer with freezing, power downs, etc. There should be an uproar with customers, they should be upset, and they should go where the equipment isn't BS. I love VZW don't get me wrong, but I can't be on their Ban Wagon 24/7, this is a time where they are rushing things again rather having their manufactures take theire time to develop new technology and software that can actually compete with other carriers. I think if they took a little more time on the stor it would have been a great device.
34. metalpoet (unregistered)
if verizon would just get the damn Iphone then we could put AT&T out of business
36. bigredemp_2007 (Posts: 10; Member since: 27 May 2009)
I havent heard anything official in the store about a launch date or anything. Storm sales are still very strong, I probably sell a good 50-60 of them a month. If it is true about customer service and technical service receiving training on the Storm2, it is likely also going to cover some sort of trade-in program. RIM already has a pda tradein programhttp://blackberry.flipswap.com
/consumer/Everyone talks about the iphone being such a great phone. I've played with it. Its cool. It wasn't the best or even the easiest phone in the world to use. Its a phone. The storm is a phone. It really comes down to being able to use it. I've had people port from Verizon to AT&T for the iphone, then port back because they didn't have service to use it. Now with Blackberry's AppWorld, it is a little closer to the iphone for applications, but still has the usability and blackberry functionality that people want. The storm2 is going to be a great phone from what I can tell. I can't wait to hold one and play with it!