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Android 4.4 update for the U.S. version of the HTC One is now delayed by one to two weeks

Posted: , by Alan F.

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Android 4.4 update for the U.S. version of the HTC One is now delayed by one to two weeks
Back on Halloween, HTC America president Jason Mackenzie sent out a tweet saying that the U.S. carrier branded versions of the HTC One would be updated to Android 4.4 in no later than 90 days. That meant that the devices would all be running the KitKat build of Android no later than January 31st. But a letter posted today on HTC's website by the executive, states that HTC will "miss the self-imposed deadline."

According to the message, Android 4.4 will be arriving one to two weeks late for HTC's flagship model. And while this will mean that the update is coming later than HTC said it would, the timing still dovetails with a leaked update roadmap for the manufacturer that we showed you last week. According to that map, the HTC One should receive Android 4.4.2 and Sense 5.5 in late January to mid-February.

Mackenzie says, "The good news is that we won’t miss by much, as it shouldn’t be more than one to two weeks to complete each of the carrier versions of the HTC One." HTC, and Mackenzie in particular, has tried to keep customers abreast of the update process with regular communications via Twitter. There have been one or two bumps in the road, but for the most part we have to give HTC an "A" for effort. 

Mr. Mackenzie's missive can be found in its entirety, below. By the way, the executive uses the letter to let everyone know which team he will be rooting for during the Super Bowl.

"Team HTC One,

We’ve always been inspired by our customers, and because of our legacy as a pioneer of smartphones, we are fortunate to have the most technology-savvy, discerning, and passionate customers in the industry. While we continue to be a leader in Android innovation and having done 'ok' with software updates, we recognize that 'ok' is not good enough.

Starting with Android 4.3 (Jelly Bean) last year, we set out to be a leader in delivering the latest software and were successful in quickly rolling out Jelly Bean for the HTC One. With the release of Android 4.4 (KitKat), we embarked on a mission to push KitKat to our HTC One customers across the US and Canada within 90 days of Google's official release of the software.

Additionally, we felt it was important to be as transparent with you as possible, which is why we launched the Software Update page to let you know how the process works, and to keep you up-to-date with our progress. We’re excited by the conversation this has generated in the HTC community.

As we approach the 90-day mark, we are getting closer to delivering KitKat and the finish line is becoming more clear. We are currently in the certification phase across all of our carrier partners in North America, and they share our enthusiasm for getting this software in your hands. That said, the software development process does not always follow a linear path and we know today that we will miss our self-imposed target. The good news is that we won’t miss by much as, it shouldn’t be more than one to two weeks to complete each of the carrier versions of the HTC One.

The challenge we gave our teams, in cooperation with our carrier partners, has taught us a lot that will allow us to improve on our upgrade delivery in the future. We remain resolved to provide timely updates and to be transparent about the process and status of our efforts. Supporting our customers is a major priority for us and we thank you for your support of HTC!

Jason Mackenzie
President, HTC Americas

Go Seahawks!"

source: HTC via AndroidCentral

16 Comments
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posted on 29 Jan 2014, 16:08 3

1. InspectorGadget80 (Posts: 6107; Member since: 26 Mar 2011)


I knew this would happened. and glad i never bought a HTC phone

posted on 29 Jan 2014, 16:17 4

3. PapaSmurf (Posts: 7272; Member since: 14 May 2012)


Carriers are installing their bloatware that's why.

posted on 29 Jan 2014, 16:26 7

4. PhoneArenaUser (Posts: 5379; Member since: 05 Aug 2011)


It is not HTC's fault, it is because of U.S. carriers, here in Europe update's already rolling out.

posted on 29 Jan 2014, 16:47 6

5. Hyperreal (Posts: 126; Member since: 08 Oct 2013)


oh really? what a stupid comment. in europe we already have kitkat on htc one. only carrier version in us is pending because of bloatware crap being installed. and i guess 1 -2 weeks is not so long? Still it is one of the fastest update of kit kat right now so stop hating.

posted on 29 Jan 2014, 19:13 1

7. Lauticol (Posts: 179; Member since: 25 Jun 2011)


Unlocked HTC One already received 4.4.2! Not HTC's fault

posted on 29 Jan 2014, 16:16

2. PapaSmurf (Posts: 7272; Member since: 14 May 2012)


HTC, the KitKat update leaked for the AT&T Note 3 yesterday. HTC vs Samsung in pushing 4.4 to their flagships.

posted on 29 Jan 2014, 16:51 2

6. Hyperreal (Posts: 126; Member since: 08 Oct 2013)


whoever wins, their both fast. htc impoved alot.

posted on 29 Jan 2014, 21:24

8. Taters (Posts: 2579; Member since: 28 Jan 2013)


HTC doesn't have enough clout. If it was Samsung they would speed it up.

posted on 30 Jan 2014, 05:41 1

9. Hyperreal (Posts: 126; Member since: 08 Oct 2013)


Yeah of course. your fanboizm is really funny. dont you remember s3 update to 4.3 which was suspended and resumed many times because the software was full of bugs? Its funny how you believe that samsung can do anything. you become the same as apple fanboys.

posted on 30 Jan 2014, 08:25

12. PapaSmurf (Posts: 7272; Member since: 14 May 2012)


It was only postponed once, and it began rolling out the next week. Point?

posted on 30 Jan 2014, 09:23

13. Hyperreal (Posts: 126; Member since: 08 Oct 2013)


well not in europe. it lasted much longer as i remember. but its not a problem to me. it happens. My point is that even samsung might have some problems with software. its a long, complicated process and carrier certification and sh*t takes time. if they could speed it up why such a small company like htc comparing to huge samsung can push it at the same time? As you said note 3 is still not updated. so talking stuff like "samsung would speed it up" is bull*hit to me.

posted on 30 Jan 2014, 09:24

14. Hyperreal (Posts: 126; Member since: 08 Oct 2013)


and i guess its better to have 1-2 weeks delay than push buggy update.

posted on 30 Jan 2014, 05:41 1

10. Hyperreal (Posts: 126; Member since: 08 Oct 2013)


Yeah of course. your fanboizm is really funny. dont you remember s3 update to 4.3 which was suspended and resumed many times because the software was full of bugs? Its funny how you believe that samsung can do anything. you become the same as apple fanboys.

posted on 30 Jan 2014, 05:42 1

11. Hyperreal (Posts: 126; Member since: 08 Oct 2013)


Yeah of course. your fanboizm is really funny. dont you remember s3 update to 4.3 which was suspended and resumed many times because the software was full of bugs? Its funny how you believe that samsung can do anything. you become the same as apple fanboys.

posted on 30 Jan 2014, 10:12

15. g2a5b0e (Posts: 2089; Member since: 08 Jun 2012)


The smart move would have been to never put themselves on such a rigorous deadline in the first place. I understand the need for motivation, but the carriers are a wildcard that can not be fully accounted for. They should have just said coming soon or some other similarly sounding vague timeframe. Great companies know that you ALWAYS under promise & over deliver.

posted on 30 Jan 2014, 17:22

16. gomulkaaa (Posts: 21; Member since: 02 Sep 2011)


Can someone convince me why I should even care about this update? Will I even notice any strong differences between 4.3 and this?

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