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The unlocked HTC One A9 won't get Verizon support, refunds and discounts coming to those affected

Posted: , by Mihai A.

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The unlocked HTC One A9 won't get Verizon support, refunds and discounts coming to those affected
HTC announced today that it has stopped trying to update the unlocked HTC One A9 with support for Verizon's network.

Back in October when the HTC launched the One A9, the company said that the unlocked variant of the handset will be the first non-CDMA phone to run on Verizon's network

At the time, HTC said that the One A9 will use the LTE radio for all communications (data, voice, and text) through Verizon, instead of separating data on LTE and voice and texts on the CDMA network like every other Verizon-compatible smartphone currently out there.

As months passed and Verizon subscribers kept being unable to use their smartphone with the nation's largest carrier, HTC kept saying that the unlocked One A9 will get Verizon support through a future software update. 

Unfortunately, HTC has now backtracked on these previous statements and announced that that the One A9 will not be getting Verizon support after all. 

Fortunately for Verizon subscribers who've already purchased the HTC One A9 hoping to use it on Verizon's network, HTC says that they will reimburse all One A9 orders placed on the company's website coming from Verizon customers. Furthermore, those affected will also get a 20% discount towards the purchase of any HTC smartphone through the end of 2016. Hey, did anyone say HTC 10?

Judging by HTC's official statements, it looks like the manufacturer was unable to get the device to fully support Verizon's network:

HTC is committed to providing the best experience for all of our device owners. Following extensive testing, we are unable to support the Verizon network with the Unlocked HTC One A9. For individuals on the Verizon network that ordered the Unlocked HTC One A9 on HTC.com, we will refund his/her order and provide a 20% discount on any current HTC phone or future phones launching through Dec. 31, 2016. Individuals may contact HTC Care at 1-888-216-4736. We regret any inconvenience.

What do you guys think? Are you surprised that HTC has given up on updating the One A9 to support Big Red's network?

source: HTC

18 Comments
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posted on 04 Mar 2016, 18:05 5

1. torr310 (Posts: 784; Member since: 27 Oct 2011)


It's because of Verizon.

posted on 04 Mar 2016, 19:47 4

7. MikeG77 (Posts: 401; Member since: 24 Nov 2008)


Normally i would completely blame Verizon but in this case it's more HTC's fault! Obviously the idiots running HTC don't understand business fundamentals because if they did they would never have overpromised that the A9 would have Verizon support.

posted on 05 Mar 2016, 13:14

14. matistight (Posts: 427; Member since: 13 May 2009)


Very true. For the same reason that they do not allow the Nexus 5 on Verizon. Verizon has a list of phones that they allow on the network, and the Nexus 5 is not one of them. Who knows why they block the phones, because if they didn't block the phones they would only be making money. So for anyone to say that HTC doesn't understand how to get it on Verizon, please explain every single LTE phone they ever released on Verizon.

posted on 05 Mar 2016, 18:06

17. MikeG77 (Posts: 401; Member since: 24 Nov 2008)


I agree with you that Verizon will block a phone for whatever reason they want to but i think the A9 is an odd situation because the A9 only works on LTE and doesn't have the CDMA radios to fall back on in the off chance you lose your LTE connection. Like i stated before HTC doesn't understand simple business fundamentals because they constantly over promise with their products and the HTC M10 is the most recent victim of that.....yes i know the M10 is not out yet but if the M7 to M9 are any indication then we as consumers will be disappointed.

posted on 04 Mar 2016, 18:15

3. canner (Posts: 68; Member since: 29 Feb 2016)


theres alot of hate for verizon on this site

posted on 04 Mar 2016, 18:56

4. keithtae (Posts: 341; Member since: 25 Mar 2015)


Told ya. Htc is nothing but all about making empty promises.

posted on 04 Mar 2016, 19:04 3

5. Trakker (Posts: 283; Member since: 11 Feb 2016)


HTC soon to be RIP

posted on 04 Mar 2016, 19:26 2

6. d2kplus (Posts: 6; Member since: 08 Nov 2014)


I would love to blame Verizon for this, but the reality is there are still VZW locations where LTE is weak or non-existent. In those locations CDMA is the only option. So I can see why they won't allow a phone that doesn't have full support for their network. For cost or technical reasons HTC made a choice to sell a phone that was unlikely to work on Verizons f'd up network.

posted on 04 Mar 2016, 19:52 3

8. jeroome86 (Posts: 854; Member since: 12 Apr 2012)


Good grief Verizon. Get modern already. Over rated over price network. Never again.

posted on 05 Mar 2016, 04:40 1

11. TerryTerius (Posts: 1541; Member since: 10 Apr 2014)


This isn't entirely Verizon. HTC shouldn't have made a promise it wasn't sure it could keep.

posted on 05 Mar 2016, 13:15

15. matistight (Posts: 427; Member since: 13 May 2009)


It is extremely simply for Verizon to allow a simcard to work in a phone with the proper specs. Metro PCs does the same bulls**t

posted on 05 Mar 2016, 18:09

18. MikeG77 (Posts: 401; Member since: 24 Nov 2008)


At least someone gets it!

posted on 11 May 2016, 13:57

20. marorun (Posts: 3153; Member since: 30 Mar 2015)


Its entirely Verizon fault ( i know this tread is old )
Reason is HTC 10 with a simple software flash can do it.

Same for HTC A9 but Verizon specifically blocked it.
they probably do the same to the HTC 10 but for now its work.

This is only a reason for them to make you purchase your phone from them so they can bloat it full of crap!

posted on 04 Mar 2016, 22:00

9. cncrim (Posts: 796; Member since: 15 Aug 2011)


Typical HTC, talk to talk but can't walk to walk, she in the trouble she in because4 of it.

posted on 05 Mar 2016, 08:30 3

13. jellmoo (Posts: 1502; Member since: 31 Oct 2011)


Yeah! Damn them offering a full refund and then a sizable discount on your next purchase! The fiends!

posted on 05 Mar 2016, 01:10

10. Leandronb (Posts: 86; Member since: 03 Jun 2014)


I just think is stupid buy a phone attached to a carrier and later complain about delayed software updates or bloatware. buy this crap unlocked to get updates first or buy an iphone.

posted on 05 Mar 2016, 13:16 1

16. matistight (Posts: 427; Member since: 13 May 2009)


I dont know what you tried to say but the A9 is not attached to a carrier.

posted on 11 May 2016, 13:58 1

21. marorun (Posts: 3153; Member since: 30 Mar 2015)


you cant use most unlocked phone at Verizon because very lil unlocked phone still have CDMA support as this kind of network is super old.

Even if you find a way Verizon block it eventually so they can force you into taking phone from Verizon full of bloatware.

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