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More J.D. Power hardware for Verizon, tops in network quality in 5 of 6 regions

Posted: , by Alan F.

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More J.D. Power hardware for Verizon, tops in network quality in 5 of 6 regions
Verizon is dusting off the mantle and is making room for more trophies from J.D. Power and Associates. The carrier ranked highest for network quality in 5 regions covering 43 states and Washington D.C. in the latest J.D. Power and Associates 2012 Wireless Network Quality Performance Study, Volume 2. In all six regions across the country, Big Red finished higher than the industry average.

"This latest study once again speaks loudly and clearly to the outstanding performance of the Verizon Wireless network in terms of customer satisfaction. With our 4G LTE high-speed network’s blazing fast speeds and superior nationwide coverage, Verizon Wireless remains committed to providing its customers with the best networks, devices and innovative services."- Nicola Palmer, chief technical officer, Verizon Wireless. “
The study measured the responses of 27,000 wireless subscribers from January through June of 2012. Each person responding was asked to measure wireless calls, text messaging and data usage on their carrier after taking into account certain negative performance issues such as dropped calls, calls with a poor quality of connection, calls that didn't connect on the first try, voicemails that never arrived or arrived late, message transmission failures, late text messages, slow web speeds, mobile web connection errors and email connection errors.

Verizon's network was considered tops in network quality in 5 of 6 regions

Verizon's network was considered tops in network quality in 5 of 6 regions

J.D. Power measured each carrier's network quality for voice, text and data including 4G LTE data. The nation's largest carrier scored the highest in the Northeast region (Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont), Mid-Atlantic region (Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia and West Virginia), Southeast region (Alabama, Florida, Georgia, Kentucky, Louisiana), West region (Arizona, California, Colorado, Idaho, Iowa,Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming) and the Southwest region (Arkansas, Missouri, Kansas, Oklahoma and Texas).

While Verizon failed to finish first for network quality in the Northcentral region (Illinois, Indiana, Ohio, Michigan and Wisconsin), the carrier still managed to score above the industry average and the three other national carriers that were also part of the study. Verizon says it has spent $70 billion on its network since the company started, and offers the largest 4G LTE network in the U.S. with its LTE signal covering 75% of the U.S. population.

source: Verizon via Phandroid

10 Comments
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posted on 23 Aug 2012, 19:57 2

1. Sparhawk (Posts: 75; Member since: 10 Mar 2012)


Firsties!

Now begin the flamewars by various fanbois "proving" why their provider is best.

posted on 23 Aug 2012, 20:02 3

2. KingKurogiii (Posts: 5633; Member since: 23 Oct 2011)


it's pretty hard to dispute Verizon's reign.

posted on 23 Aug 2012, 22:51 2

7. Sparhawk (Posts: 75; Member since: 10 Mar 2012)


Right, but people will do it anyway.

posted on 24 Aug 2012, 11:07 1

10. androiddownsouth (Posts: 598; Member since: 02 May 2012)


Bow down to the King. Always smart and informed posts.

posted on 23 Aug 2012, 20:34 2

3. mas11 (Posts: 1032; Member since: 30 Mar 2012)


Told you Verizon is the best

posted on 23 Aug 2012, 21:15 1

4. crysiswarmonger (Posts: 78; Member since: 06 Feb 2012)


I switched to Verizon in May of 2012.... after 12 years with Sprint (sprint sucks) I had to because Sprint sucks. I suffered for a long time with them until I got a phone that sucked with them and then the service just kept getting worse.

posted on 23 Aug 2012, 22:38

5. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)


Tell us how you really feel?

posted on 23 Aug 2012, 22:50

6. PAPINYC (banned) (Posts: 2315; Member since: 30 Jul 2011)


This is no surprise, even the iPhone performs better on Verizon. As I've recounted on several occasions, I gave Sprint another try on June 4, 2010, after a nine-year hiatus and what a debacle of Customer dis-Service that was; their 4G WiMAX was, of course, decent for mid-2010 but, in no way, compares to Verizon's 4G LTE. Now, as I've heard from many actual users, their network has become slow and throttled. AT&T is a complete and utter joke; like '911 in da' hood'. T-Mobile has a good network but, just can't get it's act together; and, having their version of Batgirl tracing U.S. highways and byways doesn't really accomplish much.

Anyway, congrats' Big Red you really deserve it.

posted on 23 Aug 2012, 23:27 2

8. christianqwerty (Posts: 460; Member since: 05 May 2011)


I wish i had verizon, they truly do have the best coverage, but i am happy with at&t right now, they may not have as much coverage as verizon, but they make up for it with 4G and 4G LTE .

posted on 24 Aug 2012, 11:06 1

9. androiddownsouth (Posts: 598; Member since: 02 May 2012)


Their LTE coverage is severely lacking compared to Verizon's, and the "4G" coverage they tout, while faster than 3G, isn't on the same level as LTE. More like 3.5G lol.

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