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Both EVO 4G and Droid Incredible having problems with their screen

This article contains unofficial information.

Both EVO 4G and Droid Incredible having problems with their screen
What is happening to QC at HTC? One minute it is glass separation issues with the EVO 4G and the next thing you know, the nation's first 4G phone, along with its cousin-the Droid Incredible-will not register touches smoothly on the screen when the phone is not grounded. There are videos from owners of both models showing the problem that occurs when the phone is not being held (holding the phone will ground the unit). Note in the EVO 4G video, when the user is holding the phone and drawing the line, it is smooth and operates exactly as you would expect. When the phone is placed on a couch and is not being held, the lines are choppy and are not complete. The second video pits the Motorola DROID and the HTC Droid Eris vs. 3 HTC Droid Incredible models placed on styrofoam. Anyone out there experience this problem with their EVO 4G or Droid Incredible? Simply holding the unit will get it to work, but you might want to head back to the retail outlet where you purchased the device and exchange it.

HTC EVO 4G Specifications | Review
HTC Droid Incredible Specifications | Review

source: YouTube (EVO 4G), (Droid Incredible)Xda-developers, HTCForums




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posted on 20 Oct 2010, 01:46

1. theGodpapa (Posts: 181; Member since: 15 Dec 2009)


really? a few videos makes it such a issue that they report here like it is common place? sort of drastic dont ya think, when the MAJORITY of people who own these devices are having no issues whatsoever. I have seen no recall or public ackowledgement of this by either company who is selling them or HTC themselves, so what gives here? Is it because these phones are better than the crApple phone 4 spec for spec that you must hate on it?

posted on 14 Jun 2010, 13:38

3. JeffdaBeat (unregistered)


You know, I've always wondered what it's like to be the first few people reporting a problem before there is an official recall...I mean, imagine if you were in your Toyota and all of a sudden, you care starts speeding up. Imagine being one of the first people to report that and how many funny looks you'd get until more and more folks start coming forward. I do think wording in the story is important. You can't say that ALL of the phones are having problems because maybe this is an isolated incident. But reporting that more than a few folks have had problems isn't a bad thing at all...

posted on 14 Jun 2010, 14:58

5. SellPhones82 (Posts: 565; Member since: 11 Dec 2008)


I think it is a little more than these 4 vids that are reporting it. Both the DInc and Evo users have started threads in just about every Android forum there is regarding touch screen issues trying to pull down their notifications. Some people can recreate the problem while others cannot. It also seems to occur more on soft surfaces like bed or couches than it does on say a desk or coffee table. The Engadet post has over 435 comments as of this post...some of which are people stating their phone has this same problem. This kind of reporting is what will light a fire under HTC's a$$ if this is a wide spread problem so that it is fixed. Either way I would still by either phone and see if a case fixes the issue or maybe not have the issue at all. Other than that I'm normally holding my phone when I use it instead of laying it down but problems like this can just get really annoying over time especially with the money and 2 year contacts involved.

posted on 15 Jun 2010, 00:43

10. DonkeyPunched (Posts: 321; Member since: 10 Jan 2010)


Well, it's just like any high end smartphone. People reported the iPhone to have issues instantly, so you can only expect the Evo, a very popular phone, to have problems as well, or at least reported. The Evo hasn't really been out that long, but the Incredible has and if they are finding similar problems...hmm. Hopefully they don't find anything else, but that would suck because there is so much hype about the phone, a recall would be a disaster.

posted on 14 Jun 2010, 13:23

2. Dark Asgard (Posts: 44; Member since: 01 Apr 2010)


QUESTION, yes so can i send mine back cause i bought it through the online and they send me a replacement, cause also mine seems like a little cheep, like the back cover is a little u can push on the side, and the camera piece u can push in....its still a good phone just some minor issues, and a couple force closes and not reading sd latley...... So can i send it back for a replacement for these reasons? Also, it does have this problem, it only registers in my hand BTW...THE FORCE CLOSES ARE ON MAIN APPS LIKE FRIENDSTREAM, that should not force close.....

posted on 14 Jun 2010, 13:40

4. QWIKSTRIKE (Posts: 916; Member since: 09 Mar 2010)


I lay my EVO flat and I have no Issues so far when i touch the screen

posted on 14 Jun 2010, 15:22

6. dyster (Posts: 63; Member since: 31 Mar 2010)


I got my INC on 6/6. Was perfect the first 24 hrs. Since, the home screen scrolls to the left when coming out of sleep mode. So much so the phone is unusable. I have to keep swiping to counter the auto scrolling. If some one calls, I can't answer. I've done 2 hard resets also. Verizon support was little help. HTC support said the call before mine had the exact same issue. Defective screen. Also, web browsing sends this thing into possessed mode, self-tabbing to links at will and making viewing sites and the market useless. And my battery never has charged beyond 50% even after 10 hrs plugged in. Will only charge with phone on, not off. I'm returning it but I'm debating if I should wait for the Moto X or just another INC. The X looks intriguing, but a bit large. I'll just reactivate the trusty Curve until then. Man, I feel like I'm going from a Lambo to a Pinto.

posted on 14 Jun 2010, 15:34

7. sprintguy09 (Posts: 79; Member since: 17 Apr 2010)


All the evo I played with didnt have this problem could just be a few bad phones in the batch it happens

posted on 14 Jun 2010, 16:17

8. vzwman (Posts: 385; Member since: 26 Oct 2009)


Cheap HTC

posted on 14 Jun 2010, 16:23

9. iheartblueberry (Posts: 78; Member since: 26 Apr 2010)


These people are idiots! They are using aftermarket screen protectors which the manufacturer reserves the right to void your warranty. Use the OEM screen protectors and it will work fine. As for the complete moron testing the Incredible.... Who the F!!!! in there right mind is going to walk around with styrofoam and try to use there phone??? Phonearena.... You could have found some better news. Seriously you should go out of business. I have an Incredible and it has a far more responsive touchscreen the the moto droid. The lightest touch will set it off. "OMG! but what if I live in a styrofoam house?" Should I not get the Incredible????

posted on 15 Jun 2010, 18:24

11. ickyob (Posts: 24; Member since: 19 Mar 2010)


I am a one of the few and proud DROID Incredible owners, and I must say yes, now that I think of it, I have been having problems with this. Sometimes when I set my phone down on my desk and work and poke at it with my index finger, rather than holding in my one hand or both and type using my thumbs, it doesn't work very good. I never really thought about it too much, but I guess this would explain why it would only register when it typed on it while laying down about half the time. I just thought it was because I was using my index finger instead of thumbs, but this makes much more sense! Thanks for the article!

posted on 15 Sep 2010, 21:58

12. shatzi1 (unregistered)


Have a Droid Incredible and continue to have problems with the phone screen. Can't end phone calls frequently without having to completely power down the phone. I have difficulty dialing numbers or accepting an incoming call due to the screen issues.If the issue is grounding then I will continue to be frustrated with the phone when multitasking. Battery life also seems real short--I am a heavy email user, but not a heavy phone user. I do like the Droid but am concerned that the lack of consistency with the phone screen will be an issue.

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