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Apple continues to put its spin on reception issue

Apple continues to put its spin on reception issue

Posted: 29 Jun 2010, 18:04, by Alan F.

Categories: AT&T AT&T Apple Apple Unofficial Unofficial Touch Touch Featured Featured Bookmark

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This article contains unofficial information.

Apple continues to put its spin on reception issue

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Wondering what Apple HQ is telling reps how to handle the reception problems that are haunting the new iPhone 4? First, the reps themselves are being told that the antenna on the new model is better than the one on the 3GS and the wireless performance is the best that Apple has ever shipped. Apple is telling reps that any cellphone gripped in certain spots will lower the reception on that handset. This is a comment that Apple made to the public on launch day. If this happens on a iPhone 4, simply cover the black strip on the lower left corner of the metal band. On the 3GS, cover the bottom right side with your hand to improve signal strength. The use of a case or bumper will help. Apple tells reps that they still need to troubleshoot any problem device. HQ says that warranty services should not be performed and to use the above "positioning" to answer questions. Also, Cupertino is making it clear that no free bumpers are to be given out to iPhone owners. Apple says that the issue is to be escalated if and only if the issue exists when the phone is not being held and the problem cannot be resolved. This is a fairly hard line position for Apple to take. Before the weekend, there was talk of a software fix; now, not a word about an OTA upgrade.

Apple iPhone 4 Specifications

source: BGR

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1. CHEFJEFF posted on 20 Oct 2010, 01:47 0 0

And the iSheep will obey. It is the will of Landru.

34. narley posted on 30 Jun 2010, 14:18 0 0

REMEMBER WWDC THERE WERE ISSUES WITH THE HANDSET GETTING SIGNAL AND JOBS COUDLNT FIGURE OUT WHAT WAS GOING ON?!?! AHHHHH HAHA HE MUST HAVE BEEN RUBBING THE IPHONE THE WRONG WAY AND IT DIDNT FEEL LIKE COMMUNICATING. I WANT MY PHONE TO BE JUST LIKE MY GIRLFRIEND... MAD AT ME IF I DONT HOLD HER IN THE CORRECT FASHION. WHEN SHE WANTS ME TO.

2. taaars posted on 29 Jun 2010, 18:19 0 0

There must be something wrong with my MT3G..I don't loose reception when I hold it ..in any spot!...damn that HTC, it gave me a defective unit!..I must go complain and make sure I get one that looses reception when I grab it a certain way! Thank you Apple for bringing this huge hardware issue to my attention!

13. networkdood posted on 29 Jun 2010, 21:17 0 0

Yeah, my HTC ARIA is having the same problem....so glad that I have insurance and a 1yr warranty....

24. mrbill posted on 30 Jun 2010, 01:31 0 0

Just be glad you don't have a Nexus One. Same problem...Same sorry ass response from GOOGLE. By thee way the MT3G I "Upgraded" to for now has NO reception problems either.

3. arash84v posted on 29 Jun 2010, 18:45 0 0

For a giant like Apple that there stocks are worth the same as Microsoft, and make such a huge mistake is pathetic. I hope they fix this problem,... But they cant move the antenna from the lower left of the phone or can they with a s/w upgrade? I guess the problem basically means i cant hold the 4g to sms,..hold it with my left hand(Im a lefty what can i do abt that?),play games,..or utube or surf the net in that matter.:( so what will i be able to do i cant grip it in a way they want us NOT to do>????

4. deejh posted on 29 Jun 2010, 18:47 0 0

Baaaaaaaaahhhhh, Baaaaaaaaahhhhh, Baaaaaaaaaaaahhhh I am steve jobs, your herder, all of my sheep OBEY ME!!!! and the flock says Baaaaaaaahhhhhh, Baaaaaaaahhhhhhh, Baaaaaaaaaahhhhhh................Long live Android/HTC

10. droidman posted on 29 Jun 2010, 20:36 0 0

Hahahahahahha!!!!!!!!thats the funniest shit I've ever heard good comment.+1

38. matt1q2aw3 (unregistered) posted on 30 Jun 2010, 23:48 0 0

Apple does such a good job watering and fertilizing its orchard of i-bitches....... I didn't realize Jobs was in the fruit business....

5. Lady L posted on 29 Jun 2010, 19:09 0 0

I must say, anyone that goes out and buys an iPhone 4 at this point, having read all the bad press on it is not so bright. And as someone who has owned all 4 iPhones including this one and over 50 other phones in my lifetime this by far is the worst fucking phone I have ever owned. Don't get me wrong it's, the best looking phone I've ever owned, but what the fuck is looks. I can't have a 5 minute conversation with the call dropping 3 times. Literally. And don't even try making business calls on it. The stories are very true. And who in the Fuck wants to be told they have to hold their phone a certain way to get it to work. This weekend I'll be the Sprint line and getting an EVO 4G after leaving the Apple store getting my money back. And AT&T can kiss my ass on that early termination fee. To hell with Jobs and his iPhones!! Sorry guys. I had to vent.

12. plyfulgentleman posted on 29 Jun 2010, 21:11 0 0

I think you should hold off on going to sprint. Reason I say that is because moto droid X is coming up on 7/15. Has the same size as the Evo same specs...and has more capabilities...look for it here or mobileburn. And hell yes a lady w/ a bad ass attitude and I like it...yeah for real tho check out droid x before u go 2 sprint

22. BrokenImaege posted on 29 Jun 2010, 23:23 0 0

I agree. Give the Droid X a chance on the 15th to show you what it has. VZW is the better network and I am sure that the X will not disappoint you.

32. JPrice posted on 30 Jun 2010, 11:55 0 0

It may be the same size and specs and have more toys, but the Evo is still the first CDMA phone that will allow you to be on the phone and surfing the internet at the same time.

33. JPrice posted on 30 Jun 2010, 11:56 0 0

VZW and Sprint both actually have comperable networks and you get better Customer Service from Sprint and are not forced to over pay for everything.

6. Mateo8326 posted on 29 Jun 2010, 19:35 0 0

This is actually why i just order a sony ericsson xperia x10 it may just have 1.6 OS and no multi-task (which i care less about) but it's a droid device i currently had a blackberry bold 9000 which is crapping out on me. Was thinking about Iphone4 but i settle with just buying a unlocked device with out giving ATT another 2years of my soul

7. ILOVEIPHONE25 (unregistered) posted on 29 Jun 2010, 19:49 0 0

loser!

14. networkdood posted on 29 Jun 2010, 21:19 0 0

Wow, what a waste of money - you should have purchased the HTC ARIA, works great on AT&T's network - 380 full retail - 2.1 android, soon to be 2.2...