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Almost 75% of Americans don't want mobile payment systems

Almost 75% of Americans don't want mobile payment systems
Nearly every major player in the mobile space is pushing to be number one in mobile payments, but it turns out that no one bothered to check with consumers to make sure they actually want mobile payment systems. According to a new survey by researchers at UC Berkeley, almost 75% of consumers have no interest in mobile payment systems, mostly due to privacy concerns. 

The researchers surveyed 1,200 "adult internet users" and found that 74% do not plan on using mobile payment systems. An amazing 96% of respondents were wary of any system that would track them via their mobile device, and 81% were worried about sharing personally identifiable data like their address or phone number with the merchant during a mobile payment transaction. However, just 51% cared about sharing their e-mail address during a transaction. 

This seems like a parallel to what happened when credit card payments first made their way onto the Internet. People were wary about the security and privacy of the payment systems at first, but eventually those fears were quelled and now the web is a huge space for commerce. No doubt the same will happen with the various mobile payment systems like Google Wallet, ISIS, Square, and PayPal, which will have to earn the public's trust before seeing widespread adoption. 

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posted on 02 May 2012, 16:04

1. Phoneguy007 (Posts: 218; Member since: 02 Jun 2011)


Lets see how this plays out!

posted on 02 May 2012, 16:14 2

2. Alantef (Posts: 286; Member since: 14 Sep 2011)


guess im in the 25%

posted on 02 May 2012, 16:21 7

3. bella92108 (Posts: 8; Member since: 06 Apr 2012)


I'm dubious as to the study participants. 75% not wanting something that really doesn't exist leads me to question how they conducted the survey. The difference between "would you favor mobile payments using your phone to turn over financial information to a merchant?" would garner negative answers, but if you asked "If you could use your phone to pay for something instead of using your credit or debit card, would you like that?" of course everyone is going to say yes. Carrying cards, especially with magnetic strips, is a thing of the past. Conservative America is the only country in the world afraid of microchips, and yet we have one of the highest credit fraud instances in the world. It's time to get into the new millennium, I know, 12 years late is better than never.

posted on 02 May 2012, 20:54

15. 14545 (Posts: 1123; Member since: 22 Nov 2011)


Exactly. It seems to me you have more control over fraud with this than you're typical credit cards. And why was this downranked?

posted on 03 May 2012, 00:44

20. ardent1 (Posts: 1997; Member since: 16 Apr 2011)


bella92108 stated: "we have one of the highest credit fraud instances in the world" -- care to back that claim up with real data. Are you stating instances based on absolute dollars, on a per capital basis, etc? Or, are you just making an opinion without hard facts??

If the study has 1,200 participants and assuming these people were chosen at random, then you have statistically significant results.

In the abstract (or summary), the authors stated: "We explain some advantages of mobile payment systems, some challenges to their adoption in the United States, and then turn to our main finding: Americans overwhelming reject mobile payment systems that track their movements or share identification information with retailers."

The main resistance is due to tracking concerns as opposed to being a credit card.

posted on 03 May 2012, 02:59

22. thelegend6657 (unregistered)


Dude Japan has been using mobile paymen for a while now . Even some of their feature phones have this feature . If you ever traveled to Japan you will find that feature very convenient ! How doesnt leave his house without carrying mobile phone ? And I can pay with just a single tap

posted on 02 May 2012, 16:23 2

4. jabberwocky (Posts: 89; Member since: 21 Feb 2012)


Isn't a credit card already a mobile payment system, and doesn't the merchant already identify the location, date and time of my purchase and also have access to my personal information?

Aren't there something like 6 million Exxon Mobil SpeedPass customers out there for like a decade now? And you can only buy stuff at ONE gas station with it!

I suspect a vendor-agnostic version would take off like wildfire. From a customer perspective; I already give that info to a credit card company that I wouldn't trust with dirty diaper if I didn't need access to good financing rates.

I think the biggest barrier to adoption will be that the credit card companies want 3%+ off the top of every swipe, and so businesses are going to tell them to take their machines and shove it. I think an industry standard technology for it would be ideal, so a business could require that you use a checking account for payment, but still get the convenience of the swipe/enter pin.

What kind of internet luddites did this survey manage to sample?

posted on 02 May 2012, 16:55 6

5. jcpwn2004 (Posts: 314; Member since: 18 Jan 2012)


Lol most americans are stupid though. I'm sure most people would want 4g yet people continue to buy an iphone.

posted on 02 May 2012, 17:15 2

7. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


And somehow another troll tries to involve Apple when it had nothing to do with the article.

posted on 02 May 2012, 22:53 3

18. jcpwn2004 (Posts: 314; Member since: 18 Jan 2012)


actually it has everything to do with the article. I was illustrating the point that most americans are stupid, hence a survey saying 75% of americans don't want mobile payment is worthless. Let it sink in that thick skull apple troll

posted on 03 May 2012, 00:46

21. ardent1 (Posts: 1997; Member since: 16 Apr 2011)


"that most americans are stupid"

jcpwn2004 describing him/herself.

posted on 02 May 2012, 17:23 6

9. Lucas777 (Posts: 2137; Member since: 06 Jan 2011)


most americans are not stupid... they might be lazy and fat but i dont think we are a "stupid" nation...

and 4g is not a determining factor for many people... many markets do not even include 4g, and anyone who has an iphone wants it for other purposes [seems obvious but oh well]...

posted on 02 May 2012, 18:18 4

12. remixfa (Posts: 13942; Member since: 19 Dec 2008)


I wish I could agree with you. as a country we are falling far behind other. nations in education... a large part of the culture is embracing ignorance and violence as a way of life and growing. today's 20 something's are already the first generation in our history to be less educated than their parents at the same age.

super high end 4g is not the biggest thing for me. ill happily take a 3g sgs3 if it has everything else I want

put me in the 75% that isn't excited for NFC. I'm not rushing into any new tech that might not be 100% and leave my financials exposed.

posted on 02 May 2012, 18:52

14. alpinejason (Posts: 262; Member since: 06 Sep 2011)


WORD!!

posted on 02 May 2012, 22:55 1

19. jcpwn2004 (Posts: 314; Member since: 18 Jan 2012)


wasn't saying that people are stupid that don't want mobile payment, just that in general most americans have no clue when it comes to tech so this survey is kinda worthless.

posted on 03 May 2012, 18:28

25. Lucas777 (Posts: 2137; Member since: 06 Jan 2011)


i agree we are not as smart as we could be, but i dont think its "stupid"... i definitely agree we are falling behind and need a massive revamp of the lagging education system... but i dont think its fallen THAT low... but lower than it should be

ya most people dont desire 4g... its kind of like cool if it comes with it but if it doesnt oh well-- until it expands farther then it will be a necessity

posted on 02 May 2012, 18:50 1

13. alpinejason (Posts: 262; Member since: 06 Sep 2011)


you are right not stupid just un-educated for the most part

posted on 02 May 2012, 22:52 1

17. jcpwn2004 (Posts: 314; Member since: 18 Jan 2012)


lucas, you must not visit facebook or twitter. Trust me, a lot of stupid people out there.

posted on 02 May 2012, 17:09 3

6. theruleslawyer (Posts: 108; Member since: 23 Apr 2012)


I wouldn't mind it. However it makes me even more paranoid about losing my phone.

posted on 02 May 2012, 20:58

16. 14545 (Posts: 1123; Member since: 22 Nov 2011)


Why? I've lost one phone ever. And I was sixteen. However, I have lost at least a half a dozen or more debit and credit cards.

posted on 02 May 2012, 17:16 2

8. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


I want mobile payments. I think they'd be just as secure as credit cards and online payments.

posted on 02 May 2012, 18:05 2

10. Non_Sequitur (Posts: 1111; Member since: 16 Mar 2012)


I hope you realize that:
1. It probably will not happen for the iPhone anytime soon
2. People thumbs down your comments no matter what you say because you are a less-than-intelligent Apple worshipping troll.

posted on 02 May 2012, 18:12 2

11. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Mobile payments won't happen until Apple decides to make it happen. They're an innovator and have the clout.

posted on 03 May 2012, 06:23

23. Non_Sequitur (Posts: 1111; Member since: 16 Mar 2012)


Oh yay. Another genius who thinks Apple is an innovator.

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