T-Mobile Stores verses T-Mobile Call Center
texter 26 Jul 2010, 20:28 posted on 1 0
Any one else experiencing the disconnect between T-Mobile brick and mortar stores verses T-Mobile Telephone Call Center? It feels like they do not support each other and do not stand behind each others product even though they are the same company.
1. T. (unregistered)
I hate calling in the customer service is really bad, it is worse than sprint and that is bad no one speak english they are rude and keep u on hold for long time frames. Get the call centers out of other countries it is hard with them not speaking.english. I have been on hold for 61 mins and counting. This is bad customer service, makes me want to move companies.
7. djm63401 (Posts: 13; Member since: 17 Sep 2012)
I call all the time and have gotten nothing but the best but i have called to sprint for motherinlaw and i hate it horrible service i love tmobile service always ontop of it
2. Simmi (unregistered)
Yeah...Its a very bad experience with Call Center Service.They hold you for a very long time.very frustrating.
8. djm63401 (Posts: 13; Member since: 17 Sep 2012)
usaily if you have to wait very long they will call you back
3. Dave (unregistered)
Yes, not only is there a total disconnect between the stores, but among, contract plan service, web & phone sales service, and the absolute worst call center in the world!, the pre-paid call center. There are probably some I haven't mentioned, because I have only interacted with T-mobile 20 times this week when they f-ed up my plan change over and my phone didn't work for a week. The key to getting what you want, don't bother to escalate, the supervisors are generally more worthless and clueless than the front line. Just call back. call back, and call back. You will realize that your customer service experience will be totally different depending on the relative degree of incompetence that picks up your call. Eventually, you will get someone by luck who will understand what you are asking for and make it happen.
4. kristal (unregistered)
so i was going to do a upgrade between gsx and sensation and there was something wrong with the system call the call center complained was transferred to a supervisor and long story short i was able to get the sensation for 1.00 mind you it wasnt a full upgrade had the blackberry for 15 mths so idk what your experience were but mine was amazing
5. mannyv (Posts: 1; Member since: 31 Dec 2011)
The problem is that neither are part of T-Mobile (Deutsche Telekom AG). You are almost never dealing with actual T-Mobile anymore, even via the T-Mobile stores.
Most traditional ones are 'authorized retailers' - meaning, not considered part of T-Mobile.
Device Insurance is via a third party company and is explicitly NOT handled by T-Mobile.
Customer Service - includes SEVERAL third party companies - not actually T-Mobile.
When you are switched to Sales, it's also via another company.
Even most new contract/sales done through the third parties are connected to a third(can we say fourth?) party neutral vendor that just reads from a script on their monitor.
Welcome to the new norm in the modern era of business/customer service/sales. Business contracting almost everything/outsourcing to cut overhead and alleviate responsibility if something goes wrong.
One good thing is that you can get better incentives and even better pricing on extra lines or phones by juggling in-store, customer care, and sales..bc they are all different companies and authorized to offer different incentives/packages/bonuses the others aren't allowed or even know about. :)
6. badmotorscooter (Posts: 1; Member since: 14 Jun 2012)
got the HTC amaze tried to update with a 32 gb card says it handels it but no reconize only 6gb card called help center all the can say was wipe out everything on the drive it s my second card so i know its not my microsd card so now i have to mail my phone to
H T C so tech know it alls can get it to work this sucks16 gigs not reconized also so 8 gb is all i can run till the brains can fix the phone so i can upgrade t mobile tried to tell me does not reconize 32gb phone cant do it but its rated to 64 gb max more bull from the morons that read a screan instead of diveing into the main problem
10. sborg (Posts: 1; Member since: 05 Dec 2014)
anyone wants to sell a sgh-t699 even if it does not work. most important is that the screen is not cracked.
11. beckymandy (Posts: 4; Member since: 11 Dec 2014)
We have iPhones available to purchase. Unlike many competitors, you are purchasing a sealed, original iPhone with us. These are not refurbished models with iOs installations and replacement plates as many people pass off as the real thing. The phones many companies offer will appear real, but when comparing the operating specifications, they will fall very short.Purchase from us today. Contact us 24 hours at the number available. Our Team are standing by. Need something other than iPhones for wholesale? Let us know!
Our Special Offers and Promo includes :
Buy 2 units of Apple iPhone 6 128 GB --@ $650 Each = $1,300 USD and get 1 unit FREE
Buy 4 units of Apple iPhone 6 128 GB --@ $600 Each = $2,400 USD and get 2 units FREE
Buy 5 units of Apple iPhone 6 128 GB --@ $580 Each = $2,900 USD and get 3 units FREE
Buy 2 units of Apple iPhone 5s 64GB --@ $400 Each = $800 USD and get 1 unit FREE
Buy 4 units of Apple iPhone 5s 64GB --@ $380 Each = $1,520 USD and get 2 units FREE
Buy 5 units of Apple iPhone 5s 64GB --@ $350 Each = $1,750 USD and get 3 units FREE
Hurry while the offer last as these won't last long!! Very limited offer!
We ship to wherever in the united states...serious buyers only..no spammers...we respond faster to text messages and emails..
email : firstname.lastname@example.org
12. villareman (Posts: 12; Member since: 07 Feb 2015)
We'll beat any price guaranteed and if you find a better price in the next 14 days, we'll refund the difference
We promise to beat ALL comparable quotes. Try us!
The price guarantee is available online or In store.
When will it arrive?
In-stock items will be delivered within 2 to 3 working days to ANY location
Delivery times for items that are available on pre order back order will be indicated on the basket page Where possible, we will part dispatch orders which contain a combination of in stock and pre order back order items
How much is the Shipping Fee? Its Free Shipping worldwide.
Our Goal is to ship your item FAST!! Usually within two to three business day.We ship most items via FedEx And Tracking Number will be issued After shipment
Are you having problem on our listed currency? Well you don't have to be worried
All you need to do is to visit our website,by the left there is a View currency
Then Select your country currency and it would change to your currency.
Or open google and Convert our currency to yours
Is there any discount if i order more than One (1x) unit?
Yes. make inquiries we would give you a better deal
Make inquiries : email@example.com
Skype ID : acecommunicationsukltd
Transportation costs will be the seller responsibility.
Our On-Going PROMO Includes :
Buy 2 units and get 1 unit FREE
Buy 4 units and get 2 unit FREE
Buy 5 units and get 3 unit FREE
Our Prices are :
Apple iPhone 6 16GB (Factory Unlocked) — $430
Apple iPhone 6 64GB (Factory Unlocked) — $470
Apple iPhone 6 128GB (Factory Unlocked) — $500
Apple iPhone 6 Plus
Apple iPhone 6 Plus 16GB (Factory Unlocked) — $500
Apple iPhone 6 Plus 64GB (Factory Unlocked) — $530
Apple iPhone 6 Plus 128GB (Factory Unlocked) — $570
FREE Shipping Offered On Apple IPhone 6
Apple Iphone 5s 16GB ---$300
Apple Iphone 5s 32GB ---$350
Apple Iphone 5s 64GB --- $400
Apple Iphone 5c 16GB ---$300
Apple Iphone 5c 32GB ---$350
Apple iPhone 5 64GB -----$300
Apple iPhone 5 32GB -----$280
Apple iPhone 5 16GB -----$250
Apple iPhone 4S 64GB------$250
Apple iPhone 4S 32GB------$240
Apple iPhone 4S 16GB------$220
Samsung Galaxy Alpha--$400
Samsung Galaxy S5 --$400
Samsung I9505 Galaxy S4 ---$320
Samsung I9500 Galaxy S4---$300
Samsung I9506 Galaxy S4 ---$300
We are responsible for transportation of the item back to us. this includes return shipping for our non local customers.For exchanges of product we will pay for shipping of the new replacement item back to the customer.
Customer must contact us within 45 days of delivery to request for refund or exchange.
Please feel free to write or call us. All our products and brand new, factory sealed with complete accessories . We don't sell clone phones nor a replica.
Thank you for reading always choose ACE COMMUNICATIONS UK LTD