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Your Apple iPhone is less likely to suffer a cracked screen, but is more likely to be lost

Posted: , by Alan F.

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Your Apple iPhone is less likely to suffer a cracked screen, but is more likely to be lost
Device Insurer ProtectCELL said on Thursday that the Apple iPhone is less likely than other smartphones to suffer a cracked display and other problems that would require a replacement device. But the insurer did say that an iPhone is more likely to be misplaced than other handsets. To be more precise, ProtectCELL said that owners of the Apple iPhone are 54% less likely to require a replacement device for any reason.

But while iPhone owners are 11% less likely to report a broken or damaged device compared to those sporting other smartphones, they are 65% more likely to request a replacement device after misplacing their handset. And something must have happened to tablet owners between 2012 and 2013. Tablet owners last year were 90% more likely to seek a replacement slate than tablet owners the year before.

The company has written over 2 million policies covering smartphones and tablets.


source: ProtectCELL via WSJ, AppleInsider

27 Comments
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posted on 06 Mar 2014, 22:04 9

1. rantao333 (Posts: 268; Member since: 21 May 2013)


apple quality is no doubt one of the best

posted on 06 Mar 2014, 22:59 5

8. alterecho (Posts: 1091; Member since: 23 Feb 2012)


So is Nokia's.

posted on 07 Mar 2014, 01:18

18. JC557 (Posts: 1150; Member since: 07 Dec 2011)


I'd add Motorola to that list, though I'd be speaking about the Droid line mostly with the X added.

posted on 07 Mar 2014, 04:06 4

21. Glim12808 (Posts: 393; Member since: 26 Oct 2011)


simply because all iphone owners wrap their phones in thick ugly casings.

posted on 07 Mar 2014, 06:16 2

27. Finalflash (Posts: 1878; Member since: 23 Jul 2013)


Did no one look at the info graphics? It says that iPhone owners are also less likely to report a broken or damaged device. In other words, the build quality of iPhones is worse than portrayed. This was meant to be a fluff piece by Alan so he had to not cover that portion of the report. Also, lost device not reported as stolen are likely because some kid misplaced it, probably because that is the primary market for iPhones.

posted on 07 Mar 2014, 10:30

29. ecmedic4 (Posts: 202; Member since: 02 May 2013)


Wow im glad you know so much about the ppl that buy iPhones, where would the world be if we didn't have ppl like you to tell us who iPhone buyers are and how they act? In reality you have no clue who the majority of iPhone buyers are or even how they act, or use their phones. Also considering your past comments about iPhones, i take your comment as nothing more than trolling and blind hate. I see ppl of all ages using iPhones, and of all types of life styles. Have you thought that ppl that don't report a broken or damaged device, didn't do so because they possibly only scratched it and don't feel its worth it to pay for an insurance claim for a scratched phone? Or that if the screen simply cracked it is most likely cheaper to simply replace the screen instead of getting a new phone or insurance replacement? Just because the article says iPhone owners are less likey to report a broken or damaged device proves nothing. You comment though proves that you simply have a hate issue for Apple/iphone which is childish to have a hate issue for a product that you don't even have to use.

posted on 06 Mar 2014, 22:06 5

2. techaman (unregistered)


hahaha in what world do you live in iphones are the biggest when it comes to cracked broken screens i replace them all the time that all i see i have seen more iphones with cracked and broken screens then non-cracked.

posted on 06 Mar 2014, 22:12 6

3. ecmedic4 (Posts: 202; Member since: 02 May 2013)


You might see a lot of cracked iPhone screens, it doesn't say they are immune to cracking. But out of the millions upon millions sold, the ones you see are a very very tiny percentage so just because you say you see many cracked iPhones doesn't mean they are more apt to crack than other smartphones. I think i would believe a cellphone insurance company over someone posting a comment online.

posted on 06 Mar 2014, 22:15 3

4. mr.techdude (Posts: 555; Member since: 19 Nov 2012)


I agree with you, the most I see is iPhone 4/4s, iPhone 5 and 5s have improved build much less prone to cracking then the previous models.

posted on 06 Mar 2014, 22:52 2

7. Sauce (unregistered)


Especially when iPhones are extremely popular.

posted on 06 Mar 2014, 22:18 5

5. cleat-glitch (Posts: 109; Member since: 07 Feb 2014)


when i see a phone with a cracked screen...99.99% likely its a iphone...then they use it like its not broke...they just say its lost...when its cracked

posted on 06 Mar 2014, 22:21 2

6. Napalm_3nema (Posts: 1262; Member since: 14 Jun 2013)


99.9% of the time when you see a smartphone! it is probably an iPhone, so what's your point?

posted on 06 Mar 2014, 23:13 4

11. anirudhshirsat97 (Posts: 400; Member since: 24 May 2011)


I doubt 99.9% people in even cupertino hav an iphone

posted on 07 Mar 2014, 05:04 2

24. reckless562 (Posts: 987; Member since: 09 Sep 2013)


lols u know this!

posted on 06 Mar 2014, 23:58 2

16. Doakie (Posts: 1305; Member since: 06 May 2009)


SMH..... I nominate this as the "Stupidest, most ill informed comment" of the day.

posted on 07 Mar 2014, 05:03 1

23. reckless562 (Posts: 987; Member since: 09 Sep 2013)


no cleat-glitch is right. iusers almost ALWAYS got a damn cracked screen. n its usually women i see that have them. lol idk bout 99.9%, but i DO know that exact precentage is called a METAPHOR!!! so much for stupidest coment Doakie, u have the stupidest for not seeing that.

posted on 07 Mar 2014, 05:04

25. reckless562 (Posts: 987; Member since: 09 Sep 2013)


lol not even close napalm!! whats wrong wit u that u only see iphones???

posted on 06 Mar 2014, 23:05 2

9. Planterz (Posts: 1006; Member since: 30 Apr 2012)


iPhones seem to be purposely designed to have easily broken screens. Sure, it's stylish, and it helps make the phone thin, but having the exposed glass means it's much less protected (ie: not at all) when dropped.

posted on 06 Mar 2014, 23:06 2

10. fzacek (Posts: 2108; Member since: 26 Jan 2014)


I have seen hundreds of cracked iPhones everywhere, but don't remember ever seeing a cracked Samsung or other Android device.

posted on 06 Mar 2014, 23:27 1

12. Planterz (Posts: 1006; Member since: 30 Apr 2012)


I've seen plenty of cracked Android screens, but the majority of broken smartphone screens I've seen are iPhones. And by "broken" I mean "shattered all to hell".

When it comes to people I know, I've seen a few cracked HTC screens, a couple Galaxy S3 screens, and a Motorola Photon (but she has a toddler, so that doesn't count). And several iPhone screens. What do they all have in common, though? None had their phone in a case. Not an Otterbox, not even a $5 eBay case. I've dropped my smartphones countless times, and the Otterbox Commuters I've kept them in protected them every time. I even dropped it down a flight of concrete stairs once, where it bounced and spun like a pinwheel for 20 feet, and it survived.

I think iPhone owners seem to be predisposed to NOT put their phone in a case. I can sorta understand why. They're elegant and sleek and fancy, and people don't want to cover that with rubber and plastic, or bulk up its size. But neglecting to protect your expensive phone by putting it in a case is just foolishness. I have no sympathy for people with broken screens on their unprotected phones.

posted on 07 Mar 2014, 05:05

26. reckless562 (Posts: 987; Member since: 09 Sep 2013)


lmao @ shattered to hell!!.....kuz its true!

posted on 07 Mar 2014, 01:22 1

19. JC557 (Posts: 1150; Member since: 07 Dec 2011)


I've seen plenty of cracked screens regardless of manufacturer. I've had all my phones without a case and have been dropped at one point but no screen breakage. It took a good smash out of frustration to do that though. They all did have ZAGG shields on them though.

posted on 07 Mar 2014, 07:55 1

28. tokuzumi (Posts: 339; Member since: 27 Aug 2009)


fzacek, you must not be looking very hard. While I have seen plenty of cracked iPhones, when I was looking for an S3 last year on eBay, most of them had cracked screens. And the ones without cracks were commanding top dollar.

posted on 07 Mar 2014, 00:30

17. skyline88 (Posts: 342; Member since: 15 Jul 2013)


no screen crack or phone lost or whatsoever crap with my trusted Note 3 and faithful Lumia 925

posted on 07 Mar 2014, 01:26 1

20. JC557 (Posts: 1150; Member since: 07 Dec 2011)


Judging by the build quality it would take one hell of a hit to kill a Nokia phone. I love the Icon's build quality.

The only issue I have with the iPhone 5/s and ipod touch 5th gen is how slippery they are without a case. I wouldn't mind a little more thickness for extra battery and it would be great if they went to a more matted feel all around.

posted on 07 Mar 2014, 04:19

22. tasior (Posts: 248; Member since: 04 Nov 2012)


Can You recommend some good smartphone crash test site? When it comes to choosing a phone, it's a major factor for me, and here at PA, there is hardly anything in this matter...

posted on 08 Mar 2014, 10:17

30. Michaelsalaets (Posts: 27; Member since: 09 Feb 2014)


i think insurance fraud has a lot to do with these numbers

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