Verizon rep tells customer to pay $308 bill or else the carrier will blow-up his house
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1. tuminatr (Posts: 734; Member since: 23 Feb 2009)
lol this one is funny, well maybe not if you got the call people should pay their bills, but it is his choice not to and he should not be threatened I smell a lawsuit and a fired employee
12. Striker13084 (Posts: 128; Member since: 30 Mar 2009)
I don't know sounds like a trumped up charge to me. The customer might just want verizon to take care of the bill so he goes away.
15. tuminatr (Posts: 734; Member since: 23 Feb 2009)
you never know what the charge is dont let your prejudice make the decision
2. RORYREVOLUTION (Posts: 3099; Member since: 12 Jan 2010)
Wow seriously? What kind of idiot threatens a customer like that? I mean come on, any time you are in customer service, even if the customer is a complete idiot, you kiss their asses and suck up to them. My coworker got called an idiot by a at&t customer service rep and got a month of free service. So yea, lawsuit is just the begining in this lol
3. DonLouie (Posts: 594; Member since: 22 Dec 2008)
The sub shouldn't be worried about some empty ass claim of violence. He's about to get paid now
4. jdmdany (Posts: 23; Member since: 23 Mar 2010)
WTF, i got to watch the video and now its removed, awesome.
5. vzwtechbill (Posts: 175; Member since: 16 Mar 2009)
Since all calls are supposed to be recorded, I wouldl love to listen to it and find out which side the BS is on, cause I'm smelling it...
7. SPcamert (Posts: 56; Member since: 06 Feb 2010)
They got this one slightly wrong. It wasn't a rep that works for Verizon. It was a collection's agency rep that the debt was sold off to. I guarantee that if it had been someone Verizon actually had control of they'd be out the door and news would be on this site of their immediate dismissal 10 seconds later as damage control.
9. sundroid (Posts: 3; Member since: 20 May 2010)
Its funny. But still one must know what one has signed up for. well common sense is not so common these days so.... having said that its the duty(if ethics means something) of carriers to notify when the special offer is over. Like cable companies they should either notify the customers or lock the service. Remember how cable companies lock the channels after the promotional period?????? people use your brain not ass. Be responsible and know whats going around u.
10. ibap (Posts: 738; Member since: 09 Sep 2009)
As in most things, you get what you reward. Since the rep knew about the payment plan that was arranged, and still called them, I have to conclude that they would have earned either $ or brownie points for getting the guy to pay up sooner. Or they were too stupid to understand what 'payment plan' meant. Note also that this account was for the guy's stepson - which just goes to show that you shouldn't co-sign such things. However, other stories also say he moved because of the threat. Is that so bright? I'd have notified the authorities of the arson threat, and let them take it from there. On ABC, it says that they rep left the message on the answering machine, so you'd have to know there'd be a recording of it. Not too many brains all around. VZW should be looking for a new collection agency. Also a new ad agency, given the creepy teen-meeting-facebook-guy-who's-been-hitting-on-her - and ALONE to boot. Have they totally lost their marbles?
13. FightForTheLost (Posts: 20; Member since: 25 May 2010)
Wow, this just sucks. Hopefully not all of their contacts r like that?
16. cellgeek82 (Posts: 518; Member since: 20 Dec 2009)
Ok, who hired the ghetto employee? Someone tell that Verizon rep that this isn't the street and to "chill dog".
17. Symbianlover (Posts: 6; Member since: 13 Oct 2009)
Talk about misleading title!!! Collecton agency rep, not a vzw rep. Come on phone arena......
18. oo7jbondistm (Posts: 7; Member since: 16 May 2010)
Perhaps you should read further into the article instead of throwing verizon under the bus you should be going after the collection agency that threatend the customer. If you listen to the tape on abc at no point do they say they are from verizon and if you are educated and can read then you read that it says a collection agency not Verizon. Im pretty much fed up with your bias reviews and articles. I swear you should call yourself AT&T's Phone arena or IPhone Arena or the Verizon Wireless Hating Iphone fan boy blog all would be much more appropriate titles.