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Roughly 100 Motorola XOOM tablets sold by Woot were improperly refurbished - Moto wants them back

Posted: , by John V.

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Roughly 100 Motorola XOOM tablets sold by Woot were improperly refurbished - Moto wants them back
Just when we all thought we heard the last whispers about the very first Honeycomb tablet, the Motorola XOOM, it’s back in the spotlight as Motorola unloaded a press release today mentioning something that’s rather concerning.

Well, remember that killer deal that Woot.com offered last year for refurbished Motorola XOOM tablets, where they were selling them for $399? Apparently, it seems that approximately 100 out of a batch of 6,200 XOOMs were improperly refurbished, thus, resulting in some units retaining the information of the previous owner. Therefore, it’s possible that data such as photographs, documents, passwords, social networking information, and other personal information could’ve been retained on units when they were sold through Woot. Specifically, the affected models were sold between October and December 2011. For the rest sold outside of the time period in question, Motorola is adamantly confirming that units were properly refurbished.

In its attempt to ease the worries of customers who happened to buy and return units to various retailers such as Amazon, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, and Staples, Motorola is actually offering them a complimentary 2-year membership to Experian’s ProtectMyID alert service. As a precaution, Motorola is also imploring former XOOM owners to change their passwords to protect their identity.

Well, what about those 100 or so units that are confirmed to be affected? Motorola is actively pursuing the return of those units to verify that the memory of each tablet is cleared properly. Additionally, they’re formally making apologies to those affected customers for any inconvenience that the problem is causing, and to better show its commitment, they’re continue to take any necessary steps to protect its data protection practices going forward.

source: Motorola

Press Release

12 Comments
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posted on 03 Feb 2012, 13:25

1. LoneShaolin (Posts: 307; Member since: 14 Jan 2012)


Some body goofed.....

posted on 03 Feb 2012, 13:33 3

2. protozeloz (Posts: 5367; Member since: 16 Sep 2010)


And that my son is why you need to wipe before you return your tab

posted on 03 Feb 2012, 13:45 2

3. MorePhonesThanNeeded (Posts: 618; Member since: 23 Oct 2011)


Someone messed up slightly, but it's the responsibility of he previous owner to remove his data before returning the blasted item. I remember when I purchased a used BMW the previous owners travel data was still in the damn navigation, I was like seriously how stupid are you?

posted on 03 Feb 2012, 14:31 3

4. Trobes05 (Posts: 106; Member since: 01 Aug 2009)


Booyah!! I get $100 for free. Can't beat that. Makes my Xoom only cost me 230 bucks!

posted on 03 Feb 2012, 14:54

5. itiswhatitis (Posts: 421; Member since: 23 Jan 2012)


how's the expereince with xoom?? m planning to buy 1!!! can you please tell me about the screen under sunglight and m not gonna ask if there's any lagging cuz i know there will be but is it serious?? Please please.. let me know before i spend my money on it...

posted on 03 Feb 2012, 15:09 1

6. Trobes05 (Posts: 106; Member since: 01 Aug 2009)


I love the Xoom. I really don't use it in the sunlight much but it seems to have some glare if I'm sitting in front of a window. The lag isn't bad at all and its running ICS now which seems to have made it a little smoother. I use it a lot for Netflix and does great for that. Mine is the WiFi only so I don't know how 3g goes with it. I always said I would never get a tablet but when it was only 330 on Woot I decide to get one and havent been disappointed. Hope this helps. If you have anymore questions put them on here. I'll check back a couple times a day.

posted on 04 Feb 2012, 08:10

9. itiswhatitis (Posts: 421; Member since: 23 Jan 2012)


thank u so much trobes i'm planning to get 3g version,since u said its running ics. Does it run right out-of-the-box or you have to update it from motorola website??

posted on 04 Feb 2012, 09:15 1

10. Trobes05 (Posts: 106; Member since: 01 Aug 2009)


My guess would be it will be out of the box with ICS but they got updated less than a month ago so some units may need to be updated. Barely took anytime at all though.

posted on 04 Feb 2012, 10:43

11. solidsnakeduds013 (Posts: 215; Member since: 20 Oct 2010)


haha! Same here! I paid $230 for mines

posted on 03 Feb 2012, 20:27 1

7. nelsonl21 (Posts: 18; Member since: 17 Jul 2011)


I have my xoom since august 2011 and I love it no issues and now with ics is awesome. Its all stock wifi model only US version

posted on 03 Feb 2012, 20:29 1

8. nelsonl21 (Posts: 18; Member since: 17 Jul 2011)


Screen is a bit hard to see under the sun I just bought a non reflective screen protector and auto brightness and issue solved:-)

posted on 04 Feb 2012, 11:46

12. PAPINYC (Posts: 2177; Member since: 30 Jul 2011)


That's the problem with people nowadays', they don't wipe thoroughly!!
If I was going to dump something I'd make sure to take a good shower afterwards (and, scrub raw)!!!

Remember: 'cleanliness is next to godliness'.

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