Roughly 100 Motorola XOOM tablets sold by Woot were improperly refurbished - Moto wants them back
Well, remember that killer deal that Woot.com offered last year for refurbished Motorola XOOM tablets, where they were selling them for $399? Apparently, it seems that approximately 100 out of a batch of 6,200 XOOMs were improperly refurbished, thus, resulting in some units retaining the information of the previous owner. Therefore, it’s possible that data such as photographs, documents, passwords, social networking information, and other personal information could’ve been retained on units when they were sold through Woot. Specifically, the affected models were sold between October and December 2011. For the rest sold outside of the time period in question, Motorola is adamantly confirming that units were properly refurbished.
In its attempt to ease the worries of customers who happened to buy and return units to various retailers such as Amazon, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, and Staples, Motorola is actually offering them a complimentary 2-year membership to Experian’s ProtectMyID alert service. As a precaution, Motorola is also imploring former XOOM owners to change their passwords to protect their identity.
Well, what about those 100 or so units that are confirmed to be affected? Motorola is actively pursuing the return of those units to verify that the memory of each tablet is cleared properly. Additionally, they’re formally making apologies to those affected customers for any inconvenience that the problem is causing, and to better show its commitment, they’re continue to take any necessary steps to protect its data protection practices going forward.
Motorola Mobility Notifies Certain Purchasers of Refurbished Motorola XOOM™ Wi-Fi Tablets of Refurbishment Process Error
LIBERTYVILLE, Ill. – Feb. 3, 2012 - Motorola Mobility, Inc. today announced that it has recently learned that approximately 100 out of a batch of 6,200 Motorola XOOM™ Wi-Fi tablets that were refurbished by Motorola Mobility may not have been completely cleared of the original owner’s data prior to resale. The affected tablets were resold by Woot.com between October and December 2011. While this matter likely affects only a small number of refurbished units, Motorola has a strong commitment to its consumers, and is proactively responding to mitigate any risk to its customers. Motorola has confirmed that any refurbished units sold outside the time period in question were properly refurbished.
The information that may be accessible to the purchasers of the impacted refurbished tablets may include any information that the original user elected to store on the tablet. It is possible that users might have stored photographs and documents. They may have also stored user names and passwords for email and social media accounts, as well as other password-protected sites and applications.
Motorola is offering customers who purchased and then returned a Motorola XOOM Wi-Fi tablet to Amazon.com, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, or Staples and a few other independent retailers between March and October 2011 a complimentary two-year membership of Experian’s ProtectMyID™ Alert to mitigate any risks. Original owners are advised to contact Experian at1-866-926-9803 to sign up for the credit monitoring service. These original owners are also advised to take precautionary measures to protect their identity, such as changing their email and social media passwords. Original owners who performed a factory data reset prior to returning the device are not impacted.
In conjunction with today’s announcement, Motorola is also actively pursuing the return of the impacted refurbished units to ensure that the memory of each device is cleared. Customers who purchased a refurbished Motorola XOOM Wi-Fi tablet from Woot.com between October and December 2011 are encouraged to visit motorola.com/xoomreturn or to call Motorola Mobility Customer Support at 1-800-734-5870, select Option 1, in order to determine if their tablet is affected.
Motorola sincerely regrets and apologizes for any inconvenience this situation has caused the affected customers. Motorola is committed to rigorous data protection practices in order to protect its customers, and will continue to take the necessary steps to achieve this objective.
2. protozeloz posted on 03 Feb 2012, 13:33 3
And that my son is why you need to wipe before you return your tab
3. MorePhonesThanNeeded posted on 03 Feb 2012, 13:45 2
Someone messed up slightly, but it's the responsibility of he previous owner to remove his data before returning the blasted item. I remember when I purchased a used BMW the previous owners travel data was still in the damn navigation, I was like seriously how stupid are you?
4. Trobes05 posted on 03 Feb 2012, 14:31 3
Booyah!! I get $100 for free. Can't beat that. Makes my Xoom only cost me 230 bucks!
5. itiswhatitis posted on 03 Feb 2012, 14:54 0
how's the expereince with xoom?? m planning to buy 1!!! can you please tell me about the screen under sunglight and m not gonna ask if there's any lagging cuz i know there will be but is it serious?? Please please.. let me know before i spend my money on it...
6. Trobes05 posted on 03 Feb 2012, 15:09 1
I love the Xoom. I really don't use it in the sunlight much but it seems to have some glare if I'm sitting in front of a window. The lag isn't bad at all and its running ICS now which seems to have made it a little smoother. I use it a lot for Netflix and does great for that. Mine is the WiFi only so I don't know how 3g goes with it. I always said I would never get a tablet but when it was only 330 on Woot I decide to get one and havent been disappointed. Hope this helps. If you have anymore questions put them on here. I'll check back a couple times a day.
9. itiswhatitis posted on 04 Feb 2012, 08:10 0
thank u so much trobes i'm planning to get 3g version,since u said its running ics. Does it run right out-of-the-box or you have to update it from motorola website??
10. Trobes05 posted on 04 Feb 2012, 09:15 1
My guess would be it will be out of the box with ICS but they got updated less than a month ago so some units may need to be updated. Barely took anytime at all though.
7. nelsonl21 posted on 03 Feb 2012, 20:27 1
I have my xoom since august 2011 and I love it no issues and now with ics is awesome. Its all stock wifi model only US version
8. nelsonl21 posted on 03 Feb 2012, 20:29 1
Screen is a bit hard to see under the sun I just bought a non reflective screen protector and auto brightness and issue solved:-)
12. PAPINYC posted on 04 Feb 2012, 11:46 0
That's the problem with people nowadays', they don't wipe thoroughly!!
If I was going to dump something I'd make sure to take a good shower afterwards (and, scrub raw)!!!
Remember: 'cleanliness is next to godliness'.