Dead man billed by Verizon, death certificate not enough proof says the carrier
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This article contains unofficial information.
source: St.PetersburgTimes
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33 Comments
1. underoath427 posted on 20 Oct 2010, 01:45 0 0
I'm tired of hearing this story, I work for Verizon Wireless and I assure you, the employee she dealt with was an idiot. We have NO policy saying you need to know the PIN to cancel an account due to someone passing. Actually, you don't even need a Death Certificate. You walk into a store, state someone passed away, and we are supposed to cancel it.
2. SamTime posted on 07 Mar 2010, 15:11 0 0
How about the fact that they kept the charges from June-august? Care to explain that sir? Stop getting all sensitive and defensive. No one is attacking you personally. If this offends you, get a life
3. rjt185 posted on 07 Mar 2010, 15:17 0 0
...you outta lighten up there bud, I'm sure it was a mistake instead of policy to have it happen this way.
4. underoath427 posted on 07 Mar 2010, 15:29 0 0
Ummm, get a life? I'm pretty sure you just commented on the same story I did. And you get a billed a month in advance, no matter what. So yeah, he passed away in June, could have been June 31st.
5. earle.evans posted on 07 Mar 2010, 16:07 0 0
June 31st? Must have been a freakish leap year...
26. zyoose posted on 08 Mar 2010, 12:47 0 0
Dude, your billing dept sucks. I have dropped verizon all together b/c of the billing. Don't even get me started.
30. sleepyjohnny posted on 08 Mar 2010, 17:12 0 0
billing dept. is amazing. and if you dont like the first employee dial again and complain about the former.
6. ILOVEtechnology (unregistered) posted on 07 Mar 2010, 16:07 0 0
why did verizon cancel the service? maybe he is getting 3g in heaven. They might have a map for that!
7. idiotwind13 posted on 07 Mar 2010, 16:28 0 0
It actually is true that Verizon does not require a death certificate anymore for a cancellation for this reason. I looked to see if it was April Fool's Day when I saw this post, there is just no way.
8. DrNick81 posted on 07 Mar 2010, 16:32 0 0
Did anyone stop to think that maybe somebody else kept using phone after the guy died?
32. Cali_E posted on 08 Mar 2010, 18:30 0 0
u seem to be the only person with common sense here. thats probably why. you would be suprised at how many people will continue to use a phone from a family member that passed away. its really messed up
9. mh30165 posted on 07 Mar 2010, 16:38 0 0
Actually, my dad passed away in October of 08. I went to the store and cancelled the account they did not ask for a death certificate or billed me. They sent me a letter in the mail that states his account was closed, so i agree it must of been just that employee, but who do we blame her or the one that trained her?
10. boriqua2000 posted on 07 Mar 2010, 16:59 0 0
the real question is,way the hell did she keep paying his phone bill if he was dead? was she afraid his credit score would drop or what?
21. allboutverizon posted on 08 Mar 2010, 00:41 0 0
I'm kinda with you there, why did she keep paying the bill. I would have stopped paying the bill when he died.
11. robp3 posted on 07 Mar 2010, 17:07 0 0
First, let me say I have been a Verizon customer for 8+ years and have seen them screw up too many times, but like most stay with them because of their coverage. However, my father passed away this past June and in trying to help out my Mom I made numerous calls to financial institutions, government agencies, etc., and none were as pleasant and easy to deal with as Verizon Wireless. The rep was quite kind, efficient and professional. This poor woman had rotten service and I hope Verizon makes good amends. Yet I do not think it is idicative of their customer service or approach to matters such as these.
12. spk posted on 07 Mar 2010, 17:26 0 0
The title of this article is very misleading. Never did VZW state that a death certificate was not enough proof! This is just an article about an idiot call center rep.
14. rjt185 posted on 07 Mar 2010, 18:13 0 0
typical journalistic sense by phonearena and their sources, about par for the course.
15. Russki posted on 07 Mar 2010, 20:12 0 0
I work for Verizon retail. Its amazing the kind of idiotic people the company hires to handle customer service. I was helping a customer and had to call customer service where a rep was convinced that all activation fees (primary line or not) were 35$... They really need to have like secrect shopper (callers) keep these guys accountable for their misinformation. It tarnishes the reputability of Verizon.
