Behold! Walmart mislabels Samsung handset

3. rwolf1984 posted on 19 Jan 2010, 11:22 0 0

This mistake can happen at any store. I've seen issues like this @ other national retailers including Best Buy, Costco, Target etc and smaller stores. . .It's ignorance and its disgusting these people have jobs in the industry. Wal-mart needs to make changes. Unlike Best Buy Wal-mart does not have dedicated Wireless Sales Reps. You're lucky @ a place like Wal-mart or Target if the attending employee can tell you simple differences and features of even log-in and activate a device. The Wal-mart employees do not specialize in Wireless Sales and lack training and product knowledge...You may luck out and get a rep that is interested in phones and sells them enthusiastically. Most national retailers lack the ability and the training to perform simple tasks Corporate stores can do for whatever reason. They do not have the equipment like a Cell-brite to transfer contacts, add an email address to a phone, ability look up and add corporate discounts, among other things. My suggestion to Wal-mart is to consider outsourcing there Wireless Sales to a 3rd Party to operate a wireless kiosk or simply re-vamping the Wireless Center internally and hire commissioned sales reps that are motivated to learn about phones and sell them. Wal-mart has the best prices and if they wanted to they could dominate Wireless Retail Sales. I'd love to sell a phone to some of those "people of wal-mart"...