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AT&T slashes returns and service cancellations to 14 days

Posted: , by Victor H.

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AT&T slashes returns and service cancellations to 14 days
AT&T has updated its return and service cancellation policy and it’s not in users benefit. Starting on October 7th, AT&T is cutting returns and service cancellations into a 14-day period, down from the previous 30 days customers had to return their devices or cancel a service. Early Termination Fee will be required after those 14 days pass.

The new policy however clashes with state legislation like a mandatory 30-day returns in California, and we guess AT&T would be making an exception in the Golden State.

While the carrier is bringing those new policies into place, there seems to be a grace period until November that AT&T has secured for a smoother transition and in order for everyone to get aware of the small print in the contract.

At the same time, this new policy won’t affect select business customers. Bad news for customers, but would it make people switch or reconsider going on AT&T? What do you think?

source: AT&T via Engadget

Thumbnail image courtesy of Macsorro.com.

11 Comments
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posted on 08 Oct 2012, 04:57 7

1. kanagadeepan (Posts: 643; Member since: 24 Jan 2012)


LOL... That picture is EPIC...

posted on 08 Oct 2012, 05:01 4

2. tigermcm (Posts: 695; Member since: 02 Sep 2009)


smh im actually in the middle of an issue with at&t on cancellation right now. ported my number from sprint to at&t and in 7 days went back to sprint. at&t tried to say since i took the number they "gave" me i was charged an etf......still disputing it going on a month now

posted on 09 Oct 2012, 08:55 1

10. networkdood (Posts: 6263; Member since: 31 Mar 2010)


look at your cycle date - if you ported out after the end of the cycle, that is just a billing issue and should easily be resolved.

posted on 08 Oct 2012, 05:10 4

3. RORYREVOLUTION (Posts: 2942; Member since: 12 Jan 2010)


Verizon has been doing this forever now. And speaking of ETF, I was still with Verizon at the time. Had to disconnect my service. Paid 200 for the ETF and the lady at the call center told me that if I ever came back within 90 days, I would get my ETF back in a check. Well, I got my crap together, called to get service back, the guy told me that it changed over the week and that it was only 30 days. Mind you I called to get service back 45 days later.

posted on 08 Oct 2012, 06:12 8

4. MeoCao (unregistered)


May be people are returning iPhone 5 en mass, so AT&T reacted that way?

posted on 08 Oct 2012, 09:59 2

5. GoodFella (Posts: 112; Member since: 18 Oct 2011)


Funny... Verizon and Sprint have this policy in effect... in California. AT&T will most certainly not make the exception for the "Golden" state.

If it is against the law, which it is, why have there not been well publicized lawsuits?

posted on 08 Oct 2012, 13:55 1

8. letgomyeggroll (Posts: 137; Member since: 13 Jun 2012)


We do have 30 days here in California with Sprint and Verizon policy. The 14 days only applies for exchange for softwares and games.

posted on 08 Oct 2012, 10:33 2

6. lauremar (Posts: 181; Member since: 29 Feb 2012)


Another perfect example of corporate greed! F* em all!!!

posted on 08 Oct 2012, 13:52 2

7. loli5 (Posts: 76; Member since: 08 Oct 2012)


Are you serious? 2 weeks is more than enough time to determine whether or not you like the device/service. How long do you think you should be able to basically rent a phone for?

posted on 09 Oct 2012, 13:12

11. dragonstkdgirl (Posts: 144; Member since: 07 Apr 2012)


Does anyone here seriously take a month to figure out if they like a phone or not? I know within six hours. Yeah, I'm one of the geeky people who puts the phone through its paces as soon as it's in my hands but really? A month? Two weeks is plenty.

posted on 08 Oct 2012, 14:58 1

9. TheMan (Posts: 400; Member since: 21 Sep 2012)


I'm surprised it's taken AT&T this long to reduce the buyer's remorse time because ever since the failed acquisition of T-Mobile (and subsequent $4 billion break-up payoff), it has been looking for spare change under the cushions of its proverbial sofa.

For the record, T-Mobile has allowed 14 days (30 days in California) since 2003 (?) and Verizon followed suit Jan 2011. But in 2004, California made 30 days the law for wireless contracts, which makes me wonder if the shoe will soon drop on both Verizon and AT&T one day soon.

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