T-Mobile gets top honors in J.D. Power & Associates survey
2. Fan_of_Fanboys (Posts: 101; Member since: 13 Nov 2008)
Congrats to T-Mobile. I am a VZW employee but good service is always a good thing. Hopefully as VZW starts to bring over Alltel employees they keep the best and can get rid of some of the lesser VZW CSRs and VZW can be no.1 again. But again, congrats T-Mobile
3. remixfa (Posts: 13901; Member since: 19 Dec 2008)
yay. cust service is good for everyone. of course, its always fun to see att and sprint at the bottom.. makes sure my job at vzw is easier ;)
5. E.N. (Posts: 2217; Member since: 25 Jan 2009)
5 points lower makes your job a whole lot easier? What kind of job do you do that becomes easier with these statistics. And realistically, your job should become much more difficult if people are switching from other carriers to Verizon because there are more phone to sell, more customers to take care of, more complaints, more problems, etc. Can you tell me how your job becomes a whole lot easier, because I think I missed that.
6. jskrenes (Posts: 209; Member since: 11 Dec 2008)
On a 1000 point scale, there probably isn't a statiscially significant difference between 755 and 744 points. Meaning that if you were to place a single CS call to the top 3 carriers, you're just as likely to get a positive experience. Still it's nice for TMOB to be #1, and I'm going to tell my customers that VZW is better than ATT.