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T-Mobile will no longer keep its word from before about not raising prices

Published: Jan 17, 2024, 2:45 PM

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T-Mobile will no longer keep its word from before about not raising prices

Yesterday, a report said that T-Mobile was raising Home Internet prices for new customers. More worryingly, new customers will not get the same Price Lock guarantee as older customers and will have to make do with a weaker commitment of possible increase in prices with a promise of covering the final month of service should a customer decide to cancel the service after a price increase.

If you thought this new version of the Price Lock guarantee only applied to Home Internet users, that's not true. According to the latest from The Mobile Report, T-Mobile will introduce a new version of Price Lock on January 18 for most new services and changes.

Unlike T-Mobile's current Price Lock pledge which shields you from price hikes within the carrier's control as long as you make no changes to your plan, the new version makes no mention of keeping existing prices. Instead, it will only bind T-Mobile to pay your final month's bill in case a price hike makes you want to leave. You will have to notify the company within 60 days after a rate increase to make it pay your final month’s recurring service charges.

The new Price Lock commitment is a step down from the current one which kept the prices locked for existing customers who stayed with their original plan.

If you are not planning on removing or altering your current plan, T-Mobile will keep its previous Price Lock promise. The new guarantee will apply to those who add new lines on or after January 18 and those who make changes to their current plan or switch to an ineligible plan.

If you don't like the new policy and see yourself opening a new account or adding new lines in the future, you might as well do it now before the current Price Lock pledge is phased out.

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Get the Galaxy S24+ with a subscription to T-Mobile via Samsung.com, and you can save up to $800 over 24 monthly bill credits. The promo requires trade-ins, plus the Go5G Plus or the Go5G Next plan.

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Galaxy S23 is up to $535 off with T-Mobile and a trade-in

Alternatively, you can trade in a suitable phone and sign up to T-Mobile through Samsung.com to save up to $535 on the Galaxy S23. Extra savings are available via Samsung's Offer Programs.

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Save up to $1,000 on Z Flip 5 with T-Mobile at Samsung

Currently, you can get the Z Flip 5 with a subscription to T-Mobile through the official Samsung store for up to $1,000 off! The deal requires an eligible device trade-in, plus the Go5G Plus or Go5G Next plan.

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View Full Bio

Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.