T-Mobile customers are spending hours trying to do something that should take minutes

Adding a line is a nightmare too & is almost no easier than canceling a line. Reps lie about the prices & what discounts you can & can't use/have. Then, once you have everything set up & locked in, you get a surprise bill for $350 a month & find out that is your new regular bill, when you were told you'd be paying $210/mo for service. That is on plans where the fees & taxes are still included. Forget about upgrading your phone if you don't want to upgrade service. They push you into the most expensive plans so you can get the phones on a discount & even then, the free phones aren't free. You still have to pay a monthly fee & trade in your old (backup) phone & hope it qualifies.

Utilize the application, and if assistance is required, there is a live chat feature integrated within the app itself. This issue should not arise. Whenever I need to make a change, I consistently use the application, and I have never encountered any problems.

T-Mobile really is making it very uncomfortable to work there. They’ve got us employees walking the plank. HR can’t even do anything about it. Exploited until our last days.