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Samsung lifts the lid on its torture chamber, reveals several of its quality tests

Posted: , by Peter K.

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Samsung lifts the lid on its torture chamber, reveals several of its quality tests
When it comes to Samsung, the highest-selling smartphone manufacturer in the world, it is more than certain that durability tests are a substantial part of the manufacturing process, because the tens of millions of mobile devices the company sells all over the world annually should withstand different climate conditions. But what are these tests? How exactly does the Korean company torment its products in order to guarantee their long-lasting endurance?

According to Shara Tibken, senior writer for CNET, who recently visited Samsung's testing labs in the South Korean city of Gumi, the smartphone manufacturer uses some rather extreme durability tests. Completely automated, these tests allegedly put the mobile device to the limit. For example, the smartphone batteries are being zapped with stun guns in order to test their durability against static electricity. Tibken claims that she had observed a Samsung Galaxy Mega being locked up in a machine and severely twisted. Furthermore, Samsung tests the endurance of the home buttons of its smartphones by repeatedly pressing them several hundred thousand times, which is significantly more than you'd ever press the home button of your smartphone.

Shara Tibken claims that Sammy performs more than 7000 different tests on its mobile devices before they are ready for mass production. According to her, not only smartphones are being so rigorously tested, but other electrical devices as well. It looks like these kind of durability tests and practices for Samsung's products wouldn't have been possible if the Korean giant didn't produce the majority of its components and products on its own. Well, it is usually very hard to get information like that straight for the horse's mouth, because big manufacturers tend to keep their quality control tests a secret, but thanks to Shara Tibken we can take a glimpse at Samsung's torture chamber.

Well, we can only hope that the Korean company will produce sturdier and more durable devices in the future, because this will not only stimulate the competition, but will also improve the overall customer satisfaction as well.

source: CNET via SamMobile

27 Comments
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posted on 10 Dec 2013, 09:45 25

1. Taters (Posts: 3601; Member since: 28 Jan 2013)


Samsung haters fail to realize that Samsung is pretty thorough when it comes to manufacturing and build quality.

That is why people look extremely foolish when they say Samsung has poor build quality when in fact, they are exceptional at it. HTC on the other hand gets praised for it but they have absolutely the worst quality control and check clearances out of any manufacturer. And the homers wonder why Suck T C fails.

posted on 10 Dec 2013, 09:47 4

4. Mxyzptlk (Posts: 4169; Member since: 21 Apr 2012)


If they're as thorough as you claim then why do the first batch of phones they releases always have build quality issues along with numerous errors in the software?

All of those horror stories didn't pop up for nothing.

posted on 10 Dec 2013, 09:52 13

5. jacko1977 (Posts: 400; Member since: 11 Feb 2012)


and ijunk are better from all there problems people in glass houses shouldnt throw stones

posted on 10 Dec 2013, 10:36 8

8. Taters (Posts: 3601; Member since: 28 Jan 2013)


What build quality issues? You mean like the iPhone 5 's with nicks and scratches right out of the box? Or iPhone 5s devices with broken accelerometers?

Samsung never had anything major. Every single device I have owned from them has never had a problem. Every HTC device I own had some glaring issues though.

Apple was good until after the 4s. Then things just went to s**t.

posted on 10 Dec 2013, 12:12 3

13. laheelahee (Posts: 213; Member since: 09 Apr 2012)


sure, no problems with the iphone.. i'm just holding it wrong. /s

posted on 10 Dec 2013, 11:17 6

11. maherk (Posts: 1222; Member since: 10 Feb 2012)


What build quality issues you are talking about? I got the s2, s3, s4, note 1, note 2 and recently the note 3, all in the 1st when they get released in the market, and I have never ever came up with any build issues what so ever. I have lots of family members and friends who use the galaxy lineups and I am yet to see the bad quality haters always talk about.

posted on 10 Dec 2013, 12:57

16. donfem (Posts: 554; Member since: 30 Mar 2011)


As if to say iphones are devoid of quality issues? Get a life. Technological advancements still encounter quality issues in spite of tests. Mr knowitall, respond with your usual tirades.

posted on 10 Dec 2013, 20:08

19. taikucing (unregistered)


for the first time, I agree with you Mxy

posted on 10 Dec 2013, 22:01

20. ph00ny (Posts: 606; Member since: 26 May 2011)


What are these first batch issues you speak of?

As a several first batch "test bed", i would have to disagree you with you there based on my personal experience

posted on 11 Dec 2013, 00:35

25. kabhijeet.16 (Posts: 666; Member since: 05 Dec 2012)


You live in your own little world.. Dont You???

posted on 10 Dec 2013, 10:09 2

6. hurrycanger (Posts: 1294; Member since: 01 Dec 2013)


HTC phones feel better in hand, so I give HTC credit for that. And maybe the aluminum body makes people automatically think the HTC One is better built than the Galaxy flagships.

posted on 10 Dec 2013, 15:33 3

18. dratomic (Posts: 476; Member since: 09 Oct 2013)


i think htc wants force this into peoples minds. like they tried about ultrapixel and failed miserably. look at sony or nokia. exellent material and build quality. and still no bragging about it.

posted on 10 Dec 2013, 22:02

21. ph00ny (Posts: 606; Member since: 26 May 2011)


It's called perceived quality
Same phenomenon has been happening with automotive industry for many years now where same plastic is perceived as being higher quality because it doesn't feel as hard in some name plates.

posted on 10 Dec 2013, 10:14 5

7. nlbates66 (Posts: 314; Member since: 15 Aug 2012)


it doesn't matter of course, haters gonna hate.

posted on 10 Dec 2013, 11:36

12. stealthd (Posts: 980; Member since: 12 Jun 2011)


I guess they weren't thorough enough to keep more than a few GS4's from bursting into flames.

Seriously? "Suck T C"? Are you 12 years old?

posted on 10 Dec 2013, 22:25

22. E.S.1 (Posts: 294; Member since: 14 Sep 2013)


......

posted on 10 Dec 2013, 22:26

23. E.S.1 (Posts: 294; Member since: 14 Sep 2013)


They should be thorough with quality check...

posted on 10 Dec 2013, 09:45 2

2. Taters (Posts: 3601; Member since: 28 Jan 2013)


Samsung haters fail to realize that Samsung is pretty thorough when it comes to manufacturing and build quality.

That is why people look extremely foolish when they say Samsung has poor build quality when in fact, they are exceptional at it. HTC on the other hand gets praised for it but they have absolutely the worst quality control and check clearances out of any manufacturer. And the homers wonder why Suck T C fails.

posted on 10 Dec 2013, 09:46 2

3. rantao333 (Posts: 277; Member since: 21 May 2013)


quality ? what quality?

posted on 10 Dec 2013, 10:56 3

9. DnB925Art (Posts: 423; Member since: 23 May 2013)


It's pretty much true. My wife and her aunt both Had the OG HTC EVO 4G. My wife's EVO was literally falling apart, it split at the seams. My wife's aunt's phone's screen just died one day. I've had an Epic 4G, Note 1, Nexus S 4G and now Note 2 and they all look and function like new. No build quality issues, never a hardware failure, and still are solid devices. In fact, when my wife's aunt's EVO's screen died, I let her borrow my Nexus S 4G until her contract was up and was eligible for an upgrade. Because of the experience she had with her Samsung phone, my wife and her aunt now both own Galaxy S4s and are very happy with them.,

posted on 10 Dec 2013, 12:19

14. ihavenoname (Posts: 1523; Member since: 18 Aug 2013)


Samsung S and Note series phones are very solid devices. Cheap SS:s were bad some time ago, but what I have heard all 4.2 dual core Samsungs are Ok nowadays.

posted on 10 Dec 2013, 11:05

10. fanboy1974 (Posts: 1293; Member since: 12 Nov 2011)


"Samsung tests the endurance of the home buttons of its smartphones by repeatedly pressing them several hundred thousand times, which is significantly more than you'd ever press the home button of your smartphone."

OK phone arena. You just gave me the green light to press the crap out of my Note 3’s home button. I’m going to blame you if it fails before my next phone. I don’t know why but that’s the one button I’m so paranoid with.

posted on 11 Dec 2013, 11:52

27. Stuntman (Posts: 784; Member since: 01 Aug 2011)


What are you going to do if it doesn't fail before your next phone?

posted on 10 Dec 2013, 12:21 1

15. Teja171 (unregistered)


Leave all this crap behind and get a Nokia 3310, even if it is priced at $1000 mark, don't care.

Most durable device ever made. You are good to go ,even after a decade of usage. It still works very well !!

posted on 10 Dec 2013, 13:02

17. donfem (Posts: 554; Member since: 30 Mar 2011)


You better believe this.

posted on 10 Dec 2013, 22:31

24. gallabk (Posts: 16; Member since: 06 Oct 2013)


Tell you what - when I purchased an Iphone 5 here in my country, the phone worked fine initially but after the first itune connection got bricked. I went to the authorized dealer for repairs and they replaced the piece under warranty. when waiting there I saw 3 more people having the same issues with Iphone5, So there is no guarantee for quality even coming from Apple. If it works it works, If it has issues you better be covered by warranty.

posted on 11 Dec 2013, 02:02

26. raaz321.com (Posts: 2; Member since: 11 Dec 2013)


what ever say guys samsung is Sams**t ,personal experience bag build quality cheep creepy plastic looks like micromax

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