iOS 6 leads to first-ever drop in device satisfaction

iOS 6 leads to first-ever drop in device satisfaction
Apparently, most people aren't that honored to have iOS 6 on their iPhones. As a matter of fact, the sixth version of the mobile OS has lead to the first-ever drop in device satisfaction for iPhone users, according to a survey made by research firm On Device.

On Device has surveyed almost 16,000 customers and has found out that, while still quite satisfied with the user experience, users aren't as satisfied as they were when they received iOS 5. The biggest reason for this is said to be the new Maps application that Apple decided to include instead of its previous app which was powered by Google Maps.

All in all, though, it seems that users continue to be very satisfied by their iPhones, so Apple isn't expected to have any significant trouble selling its devices.

via: TechCrunch

FEATURED VIDEO

57 Comments

1. good2great

Posts: 1042; Member since: Feb 22, 2012

lol... how do yall start off that satisfaction dropped with iOS 6 then end with users continue to be very satisfied... smh

4. SlimSoulja86

Posts: 660; Member since: Nov 03, 2011

Lol, it's Ray S

32. ZEUS.the.thunder.god unregistered

true. I understand its a matter of choice and Ray has the right to choose whatever he wants but he should not be biased while presenting facts. the last line sounds very funny

42. E.N.

Posts: 2610; Member since: Jan 25, 2009

A drop in satisfaction doesn't mean they hate their iPhones. Satisfaction of the iOS 6 dropped from 7.75 to 7.65. So although there was a drop, he's right in saying "it seems that users continue to be very satisfied by their iPhones". You guys are the one who's biased. You want everything to be bad news about iPhone even when it's not, and then get mad at the writer for not making it sound worse than it actually is

51. ZEUS.the.thunder.god unregistered

i guess you are the one who is mad. btw i am very sure if this news was related to samsung or android this article would have ended in a different way. just my opinion.

53. remixfa

Posts: 14605; Member since: Dec 19, 2008

Not everyone has had a chance to experience apple maps yet. Give it time. lol.

7. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

Because "they" only complain behind closed doors, usually a "closet" of sorts. When "they" are in public with "their" friends in front of the whole World (at that point "they" are out of the closet), "they" all put up a uniTed front, even if they can't find where they are all going on "their" new map.

38. zibbyzib2000

Posts: 221; Member since: Nov 18, 2010

Thank you using "their" instead of "they're" like most idiots that comment here on phonearena :P

57. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

I think in the context of your statement you mean, 'unlike'.

59. zibbyzib2000

Posts: 221; Member since: Nov 18, 2010

I'm in between because you put to much emphasis on your great use of punctuation by using quotation marks. hehe

9. u-suck-more

Posts: 529; Member since: Aug 26, 2011

bcos it is ''iPhonearena'' lol

16. TheLibertine

Posts: 484; Member since: Jan 15, 2012

The iPhone held the highest customer satisfaction by far on the market shortly before Samsung, so it sounds legit. Well, the news is no surprise. I mean, u srsly Apple? If you dont have any ideas for iOS 6 features besides Siri upgrade, so let it be like it was...

27. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

How many times have I said that Apple customers are getting SICK of the same old same old iOS. Since 2007 iOS is identical & that has to bore people to DEATH. Remember Nokia, & RIM. They were top dogs then people got bored with their OS. Then satisfaction went down, then they lost market share, & then they are now in REAL trouble. At least Nokia is trying to come back with their Lumia's & innovating with their PureView tech, but STILL face a huge uphill battle. RIM is looking like they maybe gone like the dodo bird. Apple looks to be following Nokia & RIM's proven formula on how to fall faster than a meteor. This is the first step in the downward spiral. I told you so. NOT GOOD APPLE!!!!

31. muhsen

Posts: 281; Member since: Jun 07, 2012

couldn't agree more, it always starts like this! history always repeats itself

55. remixfa

Posts: 14605; Member since: Dec 19, 2008

"apple users continue to be happy with their handsets". Yea, the apple users that are left. Android has over 60% of the worldwide market by itself.. Apple has 16% and shrinking which means its more and more of the crazed taking up the numbers of apple sales, not normal people. The crazy will love it no matter what.

58. crankyd00d

Posts: 191; Member since: Oct 17, 2011

Both my sisters jumped from Android to the new iPhone on release day, each with a 2yr contract of course. This afternoon they both said "This POS sucks, I thought it was good by what my friends say" Me, with a huge and proud smile on my face "I told you. Your friends are not that smart" :)

50. biophone

Posts: 1994; Member since: Jun 15, 2011

Huge leaps in logic. People are disatsified with new maps therefore satisfaction goes slightly down. Therefore people are bored with the ios interface as a whole and apple will become irrelevant with phones. Come on man apple is fine and will continue to be fine. This year was about the hardware next year is software. As ios 5 was a huge leap ios 7 will be too.

2. wendygarett unregistered

"All in all, though, it seems that users continue to be very satisfied by their iPhones, so Apple isn't expected to have any significant trouble selling its devices." I'm totally agree with you ray!!! :D

10. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Apple is not topping expected benchmarks. For example, analysts had expected Apple to sell 8 million iP5s on opening weekend. Instead, something like 5 to 6 million are sold. Whatever the reason for missing the bar, the dogs aren't liking Apples dog food as much this time around.

43. E.N.

Posts: 2610; Member since: Jan 25, 2009

They sold out of handsets..... An analyst expected them to sell 8 million because Apple sold double the amount of preorders as the 4S, and since the iPhone 4S sold 4 million total open week they expected Apple to sell double of that too. But the analyst stupidly didn't take into consideration that although demand may have doubled its not easy to double production from 4 million to 8 million.

45. justaphone

Posts: 6; Member since: Aug 19, 2012

...I was just going to say the same thing E.N.

46. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

And yet, if Apple did not have 8 million iP5s on hand to sell, they didn't try to reset expectations? Puhlease. Apple would have sold the 8 million handsets if buyers had shown up to buy them.

54. remixfa

Posts: 14605; Member since: Dec 19, 2008

Why not, Samsung had 9 million preorders before they even went on sale and sold over 10 million by opening weekend. Excuses excuses. Analists also said they overshot projections based on previous sales, not on current trends.

20. PhenomFaz

Posts: 1236; Member since: Sep 26, 2012

Yeah its not having 'much trouble' for now but how long is the run going to last? This is exactly what happens when you treat your customers like a certain mindless farm animal :)

3. SlimSoulja86

Posts: 660; Member since: Nov 03, 2011

Pride got the better of Apple, wonder if they gonn tell us next year that we were still satisfied with iOS6 during their keynote.

5. SlimSoulja86

Posts: 660; Member since: Nov 03, 2011

Ok let's all be honest here. Apple fan will always be satisfied irrespective of what service or product they receive. Cos it all boils down to brand loyalty. Everyone who Q'ed on the line to get iPhone 5 and found a chip or scratch at the back of their iPhone will till mark "highly satisfied". Don't like the iMap on my fone but I still like Apple. We rather find alternative than go to apple and ask them fix their products, and we always eccept whatever they give us. If Apple sells us iPhone 3GS and call it iPhone 5S, people will go buy it and claim it is way faster and better than the iPhone 5. And Apple wi

56. chaoticrazor

Posts: 2347; Member since: Aug 28, 2012

haha agree, but actually i predict them re-releasing the first iphone and calling it the ''iphone retro'' .......apple fans wont think twice about buying it either which is just sad

6. ogy_dogy

Posts: 453; Member since: Jun 29, 2012

The beginning of the end....

13. hltechie unregistered

Seems that way

8. twens

Posts: 1172; Member since: Feb 25, 2012

Am glad that iPhone 5 is better than the 4s cos that's all it's gonna be. iPhone's will always be better than older iPhones but not other smartphones. Soon isheeps will wake up from their slumber.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.