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Verizon yanks Motorola DROID Pro and Motorola Droid 2 Global from Best Buy, too cheap

0. phoneArena posted on 16 Dec 2010, 04:47

Verizon has taken out Best Buy's inventory of two DROID phones, possibly because the chain was selling them too cheap. The Motorola DROID Pro was going for $50, and the Motorola Droid 2 Global for $100, before Verizon got mad...

This is a discussion for a news. To read the whole news, click here

posted on 16 Dec 2010, 06:49 3

1. curiousgeorge (Posts: 25; Member since: 24 Nov 2010)

good for verizon!! other carriers should follow in verizons steps and not allow these third party places to sell the phones cheaper and with instant rebates!! if people keep buying these phones from third parties you will see more and more corporate sales locations close down because there is no buisness.

posted on 16 Dec 2010, 08:19 5

5. cedricspain (Posts: 3; Member since: 13 Jun 2009)

you must work for a corporate store LOL! Consumers are TIRED of MAIL-IN REBATES!!!!! Customers LOVE the way BEST BUY MOBILE does buisness because they put the Customer First. Maybe if the corporate stores figure this out then they would not have to worry about folks going to Best Buy Mobile for better pricing. Find me one Customer that will say "Oh I just love waiting on my Mail-In Rebate!".

posted on 16 Dec 2010, 09:47 2

16. howdy (unregistered)

the point is that you will lose customer service for in person interaction. obviously people dont want to pay a rebate. dont be ignorant and act like any corporate sales person wants to charge you for a rebate! the point is that if people dont buy from the corporate locations they will not be around any more and you will be moving your contacts over one by one if you dont have them backed up by gmail or another service.

posted on 16 Dec 2010, 14:03 1

32. VZWbamf (Posts: 61; Member since: 11 Oct 2009)

I work at a corporate store right next to a Bestbuy and I can't tell you how many people buy their phone at Bestbuy, then come to my store when they need help. The point curiousgeorge is trying to make is if people keep buying elsewhere, WE WONT BE HERE TO SET UP YOUR BLUETOOTH FOR YOU OR DO A WARRANTY SWAP! WAY TO GO VZW!!!

posted on 16 Dec 2010, 15:57 1

43. jammal (unregistered)

all of my customers have no problem waiting on mail in rebate it comes fast, and you get the benefit of having me or my coworkers help you set the phone up, troubleshoot if need be and all, unlike third parties that just say here take your phone that you got for cheap and when you have a proble we dont know how to help go to the VERIZON store and let them try to figure it out for no commision because you already bought it from us, so go and hold them up from making money on the next customer in line, people that work at corporate and verizon dealers work off of commission to pay our bills and live in this expensive world of ours, what if your company outsourced to somewhere cheaper and all your clients or jobs got taken and then you cant make money anymore? cheaper is not better, its cheaper for some reason at the end of the day and for these third party cellular sellers, it cheap cause they dont know how to aid you in a problem or whatnot.

posted on 17 Dec 2010, 09:54 1

69. Sellcell (Posts: 118; Member since: 16 Mar 2010)

I think what everyone is trying to say is, what's more important to you? Customer satisfaction or Price?

posted on 16 Dec 2010, 12:48 3

25. MattM (unregistered)

This has to be sarcasm right?? Nobody would really think that it's a good idea to have to pay more for a phone and have to use mail in rebates instead of instant ones?

posted on 16 Dec 2010, 14:14 2

38. kabukijoe (Posts: 102; Member since: 06 Mar 2010)

The problem is that people that go to Best Buy and buy their phones then go to other stores to waste people's time with doing all of the dirty work that Best Buy didn't do or tried to do and screwed up. Then when they get turned away or told it will cost money they have the nerve to get all angry... I work for an indirect retailer (not Verizon) and that happens all the time.

Most people who sell phones work on commission, so why would any of these employees want to waste time with somebody that made them absolutely no money in the first place and at the same time cost them opportunities to sell something? They go to work to make money just like everyone else. If you give your business to Best Buy, then take your issues back there as well, plain and simple.

posted on 17 Dec 2010, 09:55 1

70. Sellcell (Posts: 118; Member since: 16 Mar 2010)


posted on 16 Dec 2010, 13:51 1

27. mr. droid (Posts: 278; Member since: 21 Aug 2010)

GOOD!! and good riddens to them. i for one, am SICK of mail-in rebates. i get a new phone, pay too much for it, and then wait in limbo while someone else sits in MY money.. i got me a droid 2 global from best buy yesterday and glad i did so! looks like i got it JUST in the knick of time! (paid $99 for it! that was a steal of a price!)

posted on 25 Dec 2010, 16:14

89. sasqydude (Posts: 1; Member since: 25 Dec 2010)

That is honestly one of the most ridiculous comments I have ever heard on this site. The thought that Verizon or ATT would have to close their stores because of competition from BB and Walmart???? Believe me, they are making PLENTY of money. They are fine. As for the other comments about Best Buy being horrible for cell phones.... I work there and I cannot tell you how many times people come in just because they HATE the corporate store. They hate the service, the employees are paid on commission, and they feel like they are being lied to. Now, I am sure it really isn't that bad. I for instance remember the corporate store being a good experience with the exception of the long lines... But the fact of the matter is you are getting the exact same phone for the same monthly cost and service... just at a different price. Yes, you will have to bring your phone back to wherever you purchased it when something does go wrong. There are a hundred different scenarios as to which place might give you better service here, but they really are not much different overall. I cannot speak for all BBYM stores, but I for one can say that I honestly do everything in my power to please the customer. Because I work in a no commission basis, and have to work within the Best Buy expected customer experience, I feel like I am able to work with the customer better than if I worked at the corporate store.

posted on 16 Dec 2010, 06:55 5

2. stan (unregistered)

Do you lose money from them selling phones that cheap or something. GTFOH if u seen a phone cheaper at best buy u would be stupid to buy it from the carrier. im pretty sure the carriers arent losing sleep over you so why do u care what they do idiot.

posted on 16 Dec 2010, 07:40 3

3. ricking (Posts: 59; Member since: 10 Nov 2010)

verizon makes enough money as it is, it's ok for a profit, but i like the instant rebate...
why let verizon make money with your money

posted on 16 Dec 2010, 16:05 1

44. jammal (unregistered)

they make money with our money so that they can be the fastest growing and productive and best signal tower upgrading company to provide a very good service foe the most part. if they gave eveything away Verizon would be sprint and uscellular with customer leaving all the time because of crappy service and dropped call in place where they should get reception, now everybody can search and find a spot that Verizon just so happens to not get coverage and then complain but for the most part they are great compared to everybody other carrier out there. You dont expect to $10,000 for a mercedes maybach cause if you buy one brand new for that price i guarantee you probably wont get service, maintence, a passenger side mirror, leather seats, nice paint job warranty etc etc. get my point you pay for quality period and that is what Verizon is i've had Uscellular, At&t (which i thought was the best company out there until i moved back to my home town) sprint, and left veriozn to go to helio because they were 79.99 for unlimited everything and high tailed it right back when i couldnt make a call in all my normal areas. thats why im with verizon. they proved themselves better.

posted on 16 Dec 2010, 08:09 1

4. actualllyyy (unregistered)

instant rebates are fine...but companies like best buy and radio shak doing instant rebates and additional money off are what closes down corrporate stores. hey if you want to keep buying phones cheap liek that then do it but guess what you will have to talk to customer service over the phone when you have an issue with your phone becuase all the stores that are corporatley owned will close down and best buy sure the hell isnt going to be trying to assist you with you billing issue or why your phone dosent work.

posted on 16 Dec 2010, 08:23 3

6. cedricspain (Posts: 3; Member since: 13 Jun 2009)

Actually "actualllyyy" Best Buy Mobile DOES help with account issues! Please get your facts straight before posting a comment. Thanks and have a Great Day!!!!!

posted on 16 Dec 2010, 09:11

10. nm (unregistered)

no they do not. i purchased a phone from best buy had issues with the phone and activaiton fee they told me would be waived and all they did was tell me to contact the my carrier or the manufacturer. then when it was determined it was an issue with the phone the only way i could do an exchange was in the store which i live 3 hours from. they did not help and were rude.

posted on 16 Dec 2010, 14:05 2

34. VZWbamf (Posts: 61; Member since: 11 Oct 2009)

99% of the "folks" at Bestbuy Mobile don't have a clue what they're doing...

posted on 17 Dec 2010, 20:00 1

74. natedog (Posts: 4; Member since: 17 Dec 2010)


posted on 17 Jan 2011, 19:02

91. ok (unregistered)

Soooo.... it is not that employees at Best Buy Mobile do not want to help you with your account issues, it is a matter that they simply cannot. Verizon does not grant Best Buy the ability to manage or change anything to do with your account. If the activation fee was to be waived, it will, maybe not on the initial bill but you will see a credit. That is how Verizon works. Suck it up and deal with it. If you want to send in a mail in rebate, be my guest. I, however, am more about what is coming out of my wallet this second and not what I will be getting back. I have other things that I could buy with that $100 mail-in rebate. So thanks. Plus if you really are having an issue with the service at Best Buy on the bottom of your receipt is a website or number to call and take a survey on just that, the customer service. So dont complain if you do nothing to try and make it better...

posted on 16 Dec 2010, 09:49 1

17. howdy (unregistered)

bestbuy does not help with anything. they help you with poor customer service. when they do sell you a phone they do lie to you and promise you things that are not true. they dont have access to billing isssues so how would they fix them? idiot

posted on 16 Dec 2010, 10:04 1

18. misteranderson (unregistered)

Actually, from everything I've heard, it's once in a blue moon you get any help from Best Buy. I've had numerous customers come in with billing issues, and all kinds of nightmare stories. Not only that, but they buy the phone at BB, then come into my store, and expect me to set it up for them, transfer contacts/pictures, and whatever else they can come up with. And expect it free. This hurts indirect agents more than anything, which I am. A lot of peoples lives, including customers, would be a lot better if places like BestBuy, Wal-mart, Target, and whatever else places that don't know two things about any of the phones they sell, would just stop carrying phones altogether.

posted on 16 Dec 2010, 16:08 1

45. jammal (unregistered)

well if you Bestbuy helps why cant they do a warranty claim after 30 days??? why do they send them to a corporate VZW store or give the customer VZW customer service #???

posted on 16 Dec 2010, 13:55

29. mr. droid (Posts: 278; Member since: 21 Aug 2010)

I am ALWAYS directed to call and deal with them over the phone. never in my life, except for buying phones or buying accessories have i had a corporate store willing to lift a finger for me or anyone else i know. they give me a piece of paper and say call this number, push this number, and they will be able to help you.

posted on 16 Dec 2010, 08:47

7. FrankTheTank (unregistered)

Me as a owner of a premier retailer verizon store, 5 stores at that, have witnessed pathetic and horrible best buy employees lying to customers about stupid things like insurance, best buy agent had a vzw customer that geek squad insurance is the way to go (which its not bad at all) and said mam if u were to take the verizon insurance through asurian, the insurance deductible would be $250.00, what kind of a lie and b.s. is that? these things are what makes the company look bad, better yet it might hurt the corporate stores but it hurts the small verizon agents such as other agents owners and myself BIG TIME.

posted on 16 Dec 2010, 08:50 3

8. Hotzb22 (Posts: 109; Member since: 30 Mar 2009)

get the same with retail stores

posted on 16 Dec 2010, 09:12 2

11. nm (unregistered)

i never have only had issues with best buy. and if a retail error customer service ususally fixes it

posted on 16 Dec 2010, 09:17 2

14. bloodpanther (Posts: 32; Member since: 15 Jul 2010)

protect your phone, dont be stupid, dont pay for the insurance.
Also as a premier retailer i hate you. you make people pay up the wazoo just to talk to your reps. Every service you provide for a customer you make them pay, yet if they would go to the VZW store they wouldnt pay for a thing. Explain that? Yet i do understand the main population is stupid enough to listen to your preppy young sales people and believe that your premier retailer is better than going to vzw themselves. The MIR makes a ton of money for vzw but you retailers do all the same. you are no better than best buy or any other retailer that sells phones. i would more than likely compare you premier retailers to the devil

posted on 16 Dec 2010, 11:28

22. misteranderson (unregistered)

Obviously it depends on what retail chain you go into. Ours is heavily based on customer service, since everyone hates the horrible service at our local corporate store. I charge nothing additional for any services. I transfer contacts/pictures/videos (even texts if it lets me) for free, as a service to you, IF you buy the phone from OUR store. Or if its a warranty replacement. I'd love to see a store that actually makes you pay to talk to reps, never in my mind would I think about charging someone just to talk, I'll spend hours with a customer, who in the long run will go buy from Best Buy because they saved a few bucks. Please watch your mouth before comparing premium retailers to places like Best Buy.

posted on 16 Dec 2010, 22:11

57. mr. droid (Posts: 278; Member since: 21 Aug 2010)

I REFUSE to walk into a corporate verizon store unless i HAVE to (to get a case/cover that nobody else carries) otehrwise, I use the premium retailer or bestbuy (heck even walmart is better than the actual stores around here)

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